Having weird behavior with an Adobe video product? Consider tossing your preferences away
As an Adobe employee, I get the "My stuff is broke, tell me how to fix it" in a wondrous variety. My response is usually something to the effect that I'm not the amazing kreskin and then smile. Point is that we usually need a lot of information to even formulate a guess.
However, there is one thing that I like to mention as a general kind of 'catch all'. It's surprising at how often it can cure a user's mysterious problems.
We call it 'trashing the prefs' and here's how you do it.
On PC go to
UserFolder>Documents>Adobe>AdobeProductName (like Premiere Pro) Inside of this, there is a folder with a number (usually 4.0 for CS4). Take that to the trash and restart your application.
On the Mac its basically the same.
UserFolder>Documents>Adobe>AdobeProductName
Hope this helps you if you're experiencing something less than a great experience.
Comments
An easier way with After Effects:
"To restore default preference settings, hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting. To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button."
(from the "Preferences" page of After Effects Help)
Posted by: Todd Kopriva | November 12, 2009 3:02 PM