Having weird behavior with an Adobe video product? Consider tossing your preferences away
As an Adobe employee, I get the “My stuff is broke, tell me how to fix it” in a wondrous variety. My response is usually something to the effect that I’m not the amazing kreskin and then smile. Point is that we usually need a lot of information to even formulate a guess.
However, there is one thing that I like to mention as a general kind of ‘catch all’. It’s surprising at how often it can cure a user’s mysterious problems.
We call it ‘trashing the prefs’ and here’s how you do it.
On PC go to
UserFolder>Documents>Adobe>AdobeProductName (like Premiere Pro) Inside of this, there is a folder with a number (usually 4.0 for CS4). Take that to the trash and restart your application.
On the Mac its basically the same.
Hope this helps you if you’re experiencing something less than a great experience.