There's has been some discussion about folks who purchased the download version of Adobe Audition 2 and what content beyond the program itself they should have access to. There have been some problems with people getting everything they should, and some doubts about whether the download version got the same things that boxed version customers should get.
First, I just want to say I'm sorry that there's been such a headache for some customers about this. We always strive to make these launches as smooth as possible, but we stumbled this time.
Second, while the download version doesn't have any physical goods, people who buy it should have access to all of the same content that comes in the box. Namely:
- The full manual (in PDF)
- All 4+GB of uncompressed music loops
- The Total Training videos
- The ability to register and download the registration incentive of your choice
Specifics about each of these after the jump...
The manual: After you've downloaded Audition and unzipped the file you should see a folder that contains all of the manuals for the 6 languages Audition ships in.
The loops: Your purchase confirmation email will have a link to a special Loopology page that lists the loops for download. Each category has its own zip file. For a day or so after we released the product these emails pointed to the old Loopology page instead. In addition, the Adobe store in some regions continued to send out the wrong link until very recently. If you haven't downloaded your loops, check your email again and check for the link. If the link doesn't work or takes you to the old loops, or if you don't have the email at all, contact your local customer service and they will be able to provide you with the correct link. It should be easy to tell if the loops are new: the updated page has a new section for music beds, and the zip files are much larger. Ambient.zip went from 11MB to 122MB.
The videos: Similar to the loops, download purchasers should have gotten a link to the Total Training videos to watch online. If you did not get this link, or if it's broken in your confirmation email, contact customer service and they will provide the link.
Registration: This one was certainly the biggest headache! It turns out that the system that handles fulfilling the registration incentives wasn't set up properly. When you purchase the download version you are automatically registered, but the system that handles emailing you to tell you how to download your reward didn't recognize those registrations. This should be all sorted out now. If you haven't bought the product yet, buying the download version should work now. If you already have an Adobe ID, make sure to use the same email address and that should help resolve any possible conflicts. If you're not prompted, you can go to Help->Register to register your product—but make sure to check the box allowing us to contact you, or else we won’t be allowed to send you the message with the link to the incentives! If the Register option is grayed out that means you have already been registered. Finally, if you are registered but never got the email, contact customer service in your country and they'll provide you with your link to the download. Unfortunately, since the system missed you the first time we don’t know who has and who hasn’t been contacted so we won't be able to automatically re-send the email.
Finally, we have word that some email applications (I heard this specifically about Thunderbird) were not rendering the links properly. Try copying and pasting the email text into Notepad or something similar to see if the links were just not showing up.
Clear as mud, eh? Once again, we're so sorry for the inconvenience. It's painful to think that the folks who were are most enthusiastic customers, who jumped on the downloadable upgrade right away, are the ones who were most burdened by this. I believe we have the problems fixed now, and hope that we can prevent this sort of thing from happening in the future.