The future of Community Help at Adobe MAX 2011

October’s MAX conference will feature a session on the present and future of Adobe’s Community Help efforts. To date, we’ve implemented the following:

  • Links to community-created learning materials added within the Help
  • Vetted community web sites added to the search results from Adobe Help page searches
  • Adobe and community video content embedded within the Help pages
  • Community Help application includes vetted community web sites in search results
  • Recommendation engine provides links to similar documents embedded within both Help and Support pages
  • Adobe Cookbooks
  • Adobe Community Publishing System
  • Feedback and ratings on Help and Support pages

And there’s more in store. Here’s the info about the MAX session:

Social Studies: Connecting Content and Community in the Cloud

Come see how a few simple UX design patterns can facilitate a shared, social learning experience that blurs the boundaries between inspiration and instruction, as well as between content and community. Three trends are currently sweeping digital media: Tablets are moving from content consumption to creation, social features are increasingly pervasive, and everything is shifting to the cloud. Join us to explore how this trifecta creates exciting opportunities for designers and developers, and to examine our own promising effort at taking advantage of these trends.

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