Browser choice in Help

CNET had an article today “Time for vendors to stop foisting IE onto consumers”, with the core being “Why the hell do Adobe CS4 help and Lightroom geotag links launch Internet Explorer? It’s not even my secondary browser, much less default.”

I’ve checked in with the Help team here, and clicking an HTML resource does definitely call up your own primary browser. However, there are some situations where browsers don’t always register themselves with the system correctly… had occurred with Firefox 2, Opera 8, eg. I don’t think Stephen’s still using FF2, but this shows some situations which can produce similar symptoms.

I’d post a comment there instead of a new blogpost here, but CNET requires a CNET membership before reviewing comments, and I’m averse to a password for every site. (There’s also a high noise factor in comments already published there.)

Anyway, the parts of that conversation about “software forcing browsers” seems to be based on an incorrect general assumption, even though there are known situations where primary/secondary browsing settings can go wonky.

2 Responses to Browser choice in Help

  1. marshall says:

    My CS4 runs opera 🙂
    [jd sez: heh, yeah there’s that discussion too, but I was trying to get convergence on the one angle…. 😉 ]

  2. CaptainCode says:

    [jd sez: I think this is “How can I feedback on changes to the Help system in CS4?” I don’t have a good link at hand at the moment, but will publish the comment on this different topic now.]
    I have to say that the removal of the help panel in CS4 is absolutely ridiculous. What I want to know, is when will we get a clear answer from Adobe about when they are going to fix this issue? Or at the very minimum communicate with the community to repair what is obviously a large flaw. Goodness knows I am not the only one complaining about this.
    My biggest complaints about the issue: 1.) the introduction of the browser being forced into our work flow sucks. I used to be able to glance, code, glance,code etc and I was very efficient with that. Now, it’s code, alt-tab, hunt, alt-tab, code.
    2.) The interface on the web API (no offense) is very hard to use in comparison to the previous help panel interface.
    3.) Every time I press F1 from flash, it opens a new instance of my browser. Why can’t it even use the same one? Or even open a new tab? A complete new instance of the browser. It’s NUTS!