Survey day: What are your thoughts about Help systems?

Today is Thursday survey day! Let’s think about our favorite, and least favorite, help systems and help system features.

First of all, there are internal and external help systems. An example of an internal help system is what you find in Flash MX 2004 – the Help panel. External help systems might use a browser window — essentially, this help lives outside of the program you seek information about. Fireworks MX 2004 has an external help system.

So what do you like and/or dislike about these kinds of Help systems? Which system do you prefer to use when you work with Flash?

Lastly, let’s think about the features you find in each of these kinds of Help systems. Which features do you use the most? What do you consider vitally important features of a Help system? What features are “nice to have”? What kinds of features speed up, or slow down, your search?

Your feedback is appreciated!