Comments on: CS3 shipping; AE/Premiere ready for download

By: cropdud

cropdud — Sat, 23 Oct 2010 12:38:29 +0000

I have some problems in installing APS3. Please hep me here СДЕЛАТЬ САЙТ ПЕТРОЗАВОДСК

By: Lucy Roces

Lucy Roces — Mon, 14 Jul 2008 23:26:18 +0000

I also ordered Premiere CS3, but don’t remember reading a delay in shipping. Is there a delay? My order (placed July 11) still shows pending.

By: J.J.

J.J. — Sat, 15 Mar 2008 03:43:05 +0000

I installed photoshop extended (free trail). After i get the code, i only get an other 30 days. Anyone with the same problems?

By: Jamie

Jamie — Mon, 30 Apr 2007 01:02:15 +0000

Adobe are really having a laugh with the pricing structure of CS3. I bought a license for a premium CS2 less than a month ago and am now being asked to cough up £534 to upgrade. Are you kidding? [Have you called customer service? I'd really encourage you to do so. --J.]

By: Victor

Victor — Thu, 26 Apr 2007 11:15:53 +0000

Hi John,
Not sure if you can answer this or not – I’m struggling for answers…
What if I did what I wasn’t supposed to – I dragged PS3 Beta to the trash instead of using the uninstaller. The clean-script ran, but didn’t change anything for me… I still can not install.
When I do run the uninstall – it says I should reinstall PS3 beta – but of course that’s not available anymore.
Any ideas?
[Victor, let me see what I can find out. --J.]

By: Santiago Gutierrez

Santiago Gutierrez — Tue, 24 Apr 2007 20:15:31 +0000

Hi John,
I’m a Photoshop CS2 and After Effects 7 user and I have been wanting to update to the Production Premium package for Photoshop Extended and AE CS3 along with Encore, etc. However, since that package is not shipping until sometime later in the year, this is going to leave me with several months that I’ll be unable to use Photoshop CS3 on my Mac Pro since the beta will have expired. Why is Adobe not offering purchasers of the Production Premium the ability to gain access to the applications that are ready now, and then ship them the ones that are in beta (AE and PPro). It seems as though we’re stuck in a holding pattern until all the apps are ready, and for me that’s almost reason to just purchase the Photoshop Extended and AE individual upgrades, so that I can actually use Photoshop CS3 for the next few months and then get AE later. Any ideas?
Thanks and I enjoy reading your blog often,
Santiago

By: Eric

Eric — Tue, 24 Apr 2007 09:11:24 +0000

What chaps my hide is this: I pre-ordered CS3 on March 29th and it said it was shipping on April 16th. Some time later it says “Estimated delivery” is on April 23rd. As a customer, who sees a shipping date and plans around it, and one that also pays for “express” shipping, I feel ripped off.
Add to that, it is now the 24th of April and there still appears the product has not shipped. Here’s the thing – if I order a $10 book from, say, Amazon – I expect it to be here when it says it will be here, not change the dates and fail to meet them repeatedly (this comes awful close to bait and switch). For a product a customer is paying over $1500 for, the least you would expect is that it would be on time within reason.
I also had a pretty bad experience on the Adobe online store, while checking for my order status a few weeks back. I went to an informational screen on my account and someone else’s info populated all the fields – I am not on a public computer so it wasn’t a cookie issue. It was, however, pretty disturbing. I contacted Adobe and they blew it off – yikes.
Obviously these things are not your fault, I just found this blog and needed a place to vent.

By: Jim Pape

Jim Pape — Mon, 23 Apr 2007 18:27:06 +0000

Well put Rich... The sales / distribution teams certainly have come up short here... Shows what happens when lack of competition exists in the marketplace... affords companies a certain degree of arrogance. [Hang on a sec, Jim. I can appreciate that you guys want the software, and I'm very glad for that. But it just started shipping a matter of days ago. The fact that not every copy hast yet gotten off the trucks isn't tantamount to World War III. Frankly it's pretty hard to hear that Adobe is arrogant, etc. after we bust ass to put out public betas of Photoshop, After Effects, Premiere, Soundbooth, etc. I'd like to accentuate the positive... --J.] John, if there is any way for you to influence a download option for Adobe's loyal customers... the ones who put there money up front, we would be appreciative. [*Believe me* I'm working on it. The situation will be fixed within two weeks. I'm continuing to try to make it happen faster. I'm annoyed that various people dropped the ball here, and I wish there were more accountability for stuff like that. --J.]

By: Rich Gibson

Rich Gibson — Fri, 20 Apr 2007 13:28:27 +0000

John,
I think you should be commended (eh,hmm maybe committed) for the incredible job you do with this blog and the way you go about attempting to give/get answers. I can’t imagine, what with your ‘regular’ job, that you have any time for this… when the heck do you sleep? Amazing.
That said, I’m with RAY. I too ponied up $600+ for my upgrade on a PreOrder and have yet to see squat. What was the point of PreOrdering when folks can go out TODAY, and buy & download product before I can get it. Please pass on our collective displeasure to SALES and whomever is responsible for Product Distribution. Its frustrating to read your blogs this week, with all the excitement emaninating from them, and NOT be able to do a single thing with CS3 because ADOBE doesn’t think… well, I don’t know what ADOBE is thinking… I just can’t imagine treating my loyal customers this way. Shame on me for expecting more I suppose. I thought, for some strange reason, that a preOrder would mean that I’d be among the first to get the product that I have been eagerly anticipating since I downloaded and started to use the public beta (bugs and all, I love it!). Again, No reflection on you, but somewhere else in ADOBE it is obvious that they do not share your quality of character. We arguably don’t mean as much to them.
…excuse me, I’m going back to my buggy beta.
Keep up the Incredible Work. I am an unabashed fan.
Rich

By: TB

TB — Fri, 20 Apr 2007 10:53:47 +0000

In my experience Adobe has done a fine job at paying attentiont to workflow. They’ve allowed a fair share of customization and an impressive offering of automation with actions, javascript and Applescriptablity. Hence I’m a bit surprised that there aren’t any Automator Workflow Action sets available. Am I missing something or is this really the case? To the bang-up extent that Adobe has wired the Suite for Applescript, I had hopes that Adobe would walk the last mile and drum up some clever Automator Actions. Silly me.
[We can't do everything ourselves, and time spent on one thing comes at the expense of something else. Adobe's job it to make the plumbing robust and to prime the pump where possible; it's up to the community to exercise the plumbing. --J.]
Any knowledge on why Adobe passed on this? As a developer and a designer I can live with my text editor, but I know a slew of “right-brained” Suite users for which script-reading/writing is akin to translating Archaic Sumerian.
While all the power of Scripting can’t be woven into Automator, I have to imagine that there are still many useful Actions that could be created to give the non script-savvy some more options for automation and integration.
Maybe Adobe hopes third-parties will continue attempts to fill the void?
[Absolutely. --J.]

By: Ray

Ray — Fri, 20 Apr 2007 09:55:48 +0000

John,
What is shipping? I pre-ordered CS3 Web Premium back in March, and my order status is still set to “Pending” (5 days after your announcement. It looks like I am being penalized for pre-ordering. I have tried contacting Customer Service, but I am only getting the run around. (Phone help desk says I need to submit a ticket online, online says I need to call, then phone says I need to send an email…). Are you sure this is really shipping? Sure wish I could download it… :(
Ray
[Sorry for the run-around, Ray. I don't know the exact status of shipping products. Everything started shipping Monday morning, so I'm not surprised that the phones are jammed up and that not everything has gotten onto store shelves or into the mail. That said, I'll see what I can find out. --J.]

By: Hao

Hao — Wed, 18 Apr 2007 15:44:39 +0000

John, for sure, CS3 is not available in Europe including the UK, for the time being. It is very frustrating that the products from Adobe are always late for UK customers compared to the States and with much more expensive prices. And the Customer Services in the UK is really bad.

By: Greg

Greg — Wed, 18 Apr 2007 08:15:45 +0000

Hey John, great news. Do you know if there still is a link up for the Flash alpha that was up in Labs? I have it on my home pc but wanted to try some stuff out at work while the trail doesn't come out. Greg [Hmm--it seems that's been removed. The Flash alpha was only meant to make ActionScript 3.0 support available for testing, so it wouldn't be useful for previewing any of the other CS3 features. --J.]

By: Chase Browder

Chase Browder — Tue, 17 Apr 2007 13:46:28 +0000

i have the Mac download CS3 Design premium, and i have tryed to install it many times and some of the shared components installed the first time but none of the main apps did and still wouldn’t in other tries. what should i do? should i use the clean sweep script?
thanks
Chase

By: Ramón G Castañeda

Ramón G Castañeda — Mon, 16 Apr 2007 17:20:14 +0000

Adobe should give serious consideration to offering the “Image Stacking” collection of Photoshop scripts at a price that is less than the difference between Standard and Extended Photoshop to photographers who otherwise have no need for 3D and the scientific features of Photoshop CS3 Extended.