Comments on: CS3: Switching platforms, free upgrades http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html Tue, 18 Jun 2013 07:08:48 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Linsey http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-42526 Linsey Mon, 19 Mar 2012 16:19:57 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-42526 I just got my Creative Suite 5.5 Design Standard Student Edition in the mail but its for Windows and I have a Mac. Will I be charged for the support or for a new kit?

]]> By: Robbie http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-23781 Robbie Thu, 28 Oct 2010 23:48:37 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-23781 After talking with Adobe for an hour and being told I would receive a callback from a manager I received this “resolution” email.

hello,

Adobe is working hard to develop high quality products and services; however we are only able to replace current version products. Because warehouse space is limited, we only stock current version products.

If you need replacement media for an older version, Adobe support recommends that you purchase an upgrade to the current version.

thank you,
Rayn
Adobe support
============

This is ridiculous. Their product is software for gods sake! They could send me a link!

]]> By: Robbie http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-23774 Robbie Thu, 28 Oct 2010 23:16:52 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-23774 I am trying to switch my CS3 design premium suite on PC to Mac. Any other software you pay this much for includes both windows and mac versions… An interesting logical quandry here… from http://kb2.adobe.com/cps/405/kb405819.html above…

“All product configurations, with the exception of OEM bundles, are eligible for a platform or language swap.”
AND
“You cannot swap from one platform or language of a previous version to another platform or language on that same previous version.”

Huh??? I want to swap CS3 PC for CS3 Mac. I don’t want to pay $700 for an upgrade. Seems an unethical forced upgrade to me when I just want to use a product I already purchased on a platform of my choice… Meanwhile the EULA makes no mention of limiting users to platform AT ALL! Who wants to organize a law suit?

]]> By: Anthony Harmon http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-22639 Anthony Harmon Sat, 11 Sep 2010 08:33:15 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-22639 It sure is a good thing I got ALL the way to bottom of this post before writing the comment about disingenuous some people seem to be…. whew! Glad I caught that faux pas before it escaped my not-to-be-mollified fingertips…

So, with a fond farewell, I give up any hope of finding some way of not overpaying for CS5 apps… $700 for a photo app that has only added maybe 10~11 new filters since version 7…? Ouch!

But alack and alas! There could be a sneaky, devious way around this subterfuge…

I buy a Mac Mini for $700, upgrade to Photoshop/Dreamweaver/Illustrator/Fireworks at basically $200 a pop, and lo and behold!

I haven’t gotten anywhere….

]]> By: Bernard http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-22387 Bernard Sun, 29 Aug 2010 03:54:48 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-22387 A clarification as of Aug 2010.
If you have the current version (CS5), you can transfer the license for free (plus shipping) between Windows and Mac.
If you have a previous version, you need to upgrade to CS5 (cross platform upgrade).

This is clearly described here:
http://kb2.adobe.com/cps/405/kb405819.html

]]> By: Adrienne Adams http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3695 Adrienne Adams Mon, 08 Mar 2010 19:57:04 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3695 I’m going through cross-platform hell myself. After being told TWICE by Tech support that I could switch platforms for a previous version, I called Sales, waited on hold for an hour, and was told, sorry for the “misinformation,” but no dice to cross-platform switch. They would, however, sell me a copy of CS4. I asked for a supervisor, waited another 30 minutes, then told again, sorry you were told you could switch, but you can’t.
Adobe is engaging in predatory monopolistic practices, pure and simple. As has been pointed out many times elsewhere, the Creative Suite license terms DO NOT specify operating system usage, nor the limitation on “current” vs. “previous” version upgrades vis-a-vis platforms. It is a “Policy, ” though, so the majority of users are stuck in a no-man’s land between Adobe’s policies and its legal agreement with its customers.
I would strongly support a class-action or antitrust suit against Adobe for its actions. In the meantime, I am going to avoid using Adobe products as much as possible.

]]> By: Adrienne Adams http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3694 Adrienne Adams Mon, 08 Mar 2010 19:54:40 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3694 I’m going through cross-platform hell myself. After being told TWICE by Tech support that I could switch platforms for a previous version, I called Sales, waited on hold for an hour, and was told, sorry for the “misinformation,” but no dice to cross-platform switch. They would, however, sell me a copy of CS4. I asked for a supervisor, waited another 30 minutes, then told again, sorry you were told you could switch, but you can’t.
Adobe is engaging in predatory monopolistic practices, pure and simple. As has been pointed out many times elsewhere, the Creative Suite license terms DO NOT specify operating system usage, nor the limitation on “current” vs. “previous” version upgrades vis-a-vis platforms. It is a “Policy, ” though, so the majority of users are stuck in a no-man’s land between Adobe’s policies and its legal agreement with its customers.
I would strongly support a class-action or antitrust suit against Adobe for its actions. In the meantime, I am going to avoid using Adobe products as much as possible.

]]> By: Ramón G Castañeda http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3693 Ramón G Castañeda Wed, 20 Jan 2010 02:14:28 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3693 Infelizmente, não, Vitor Hugo. Adobe é uma empresa. A Adobe não se preocupam com a sua humildade ou arrogância, apenas sobre o seu dinheiro.

]]> By: Alan http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3692 Alan Tue, 19 Jan 2010 12:19:05 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3692 Hi
I have had 2 conversations with Adobe customer support and I am slightly gutted at their stance on forcing me to take an upgrade and pay £599 to switch from windows CS3 Web Premium to Mac on CS4 Web Premium. They won’t do a straight swap.
I don’t want CS4 :(
Any suggestions on how to proceed? Any help appreciated as I am currently hugely out of pocket by the looks of it.
Cheers

]]> By: VITOR HUGO VIEIRA MEDEIROS http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3691 VITOR HUGO VIEIRA MEDEIROS Mon, 11 Jan 2010 10:23:25 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3691 Gostaria de saber se este CS3 é um photoshop grátis e completo para pessoal humildes como eu! Amém!

]]> By: Nick Kirkland http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3690 Nick Kirkland Mon, 11 Jan 2010 08:33:42 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3690 John,
Just going through the Win->Mac process in UK with CS4 – PS, LR2 and DW. Customer services helpful and it’s proceeding well so far (although I’m only 3 steps in!). Just one strange point, my cross platform swap needs higher authority than customer services can give because I have more than 1 product. That seems to be in train now… but it seems odd that Adobe delays a switch for their better customers i.e user of 3 products, but would do it more quickly for someone who has only bought one product if I understand correctly.
Nick

]]> By: kim Francois http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3689 kim Francois Sun, 10 Jan 2010 12:15:40 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3689 Please tell me this is possible. I too want to do this only I do not want to be without my software for any period of time. Doesn’t Adobe have any business sense? Don’t they know the cost of being down?

]]> By: Kim Francois http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3688 Kim Francois Sun, 10 Jan 2010 09:34:46 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3688 I also want to know what to do about going from Cs3 Windows to CS4 Mac without having down time?

]]> By: Amy Radics http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3687 Amy Radics Sat, 09 Jan 2010 11:43:23 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3687 CS3 user. Considering a move from PC to Mac, but can’t have the downtime i’m reading about here. What is the best way to initiate and then expedite the process of changing platforms? Any idea what it would cost to upgrade to CS4 while I’m at it?

]]> By: Michael Slone http://blogs.adobe.com/jnack/2007/05/cs3_switching_platforms_free_upgrades.html#comment-3686 Michael Slone Sat, 02 Jan 2010 10:50:36 +0000 http://blogs.adobe.com/jnackdev/2007/05/cs3-switching-platforms-free-upgrades.html#comment-3686 oops, sorry, that was to John Nack.

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