Comments on: Details on printing fixes in Photoshop 10.0.1

By: Phil Brown

Phil Brown — Mon, 19 Jan 2009 23:02:16 +0000

Err, you always should save custom sizes. The issue you have with returning to A4 size is when the print length exceeded the Epson driver maximum length. By default, it reverts to A4.
What happened is that your work around was dealing with the problem, and now it works correctly.

By: Chris Cox

Chris Cox — Mon, 19 Jan 2009 21:50:30 +0000

Maybe because the paper size is controlled by the OS and printer driver, not by Photoshop.

By: Kelly

Kelly — Mon, 19 Jan 2009 19:35:18 +0000

Ok, after painful testing I have found the work-around for the Adobe Photoshop CS3 BUG!
What USED to work, is that you could set the custom size and use it. NOPE!….they screwed-that up. Now, you MUST SAVE it first!
Here’s how to print a pano using CS3, Epson 2200 and XP SP3:
Go into the Printer settings and create the custom paper size to the size you need and SAVE the setting. Don’t just click the ‘ok’….you must SAVE this custom size. NOW, go into file->print with preview menu. Go to Page Setup and select the custom paper size you just saved. Look at the preview image and make sure you have the orientation correct.
This should work.
I don’t know why all the engineers at Adobe can’t figure this out.
Geez.

By: Kelly

Kelly — Mon, 19 Jan 2009 18:28:18 +0000

The BUG with the 10.0.1 is that it keeps switching back to the A4 print size! WTF?????

By: Kelly

Kelly — Mon, 19 Jan 2009 18:16:43 +0000

Well, 10.0.1 screwed panorama printing! I had a work-around for the previous version that worked near perfectly, but no, Adobe had to screw-it up even more! Now, I can’t print ANY PANORAMA!
I have the same issue as James Posch reports above: After the 10.0.1 update, when using roll paper, I can no longer print images that are wider than the roll of paper. Like James (and also Philip Duke) this was not an issue before, either with the original version 10 or with any previous versions of CS3. I too followed the instructions in the print notes PDF — deleted and re-installed printer, deleted CS3 preferences at start-up – no effect.
Give us a ***ing break!

By: Alex Araujo

Alex Araujo — Sat, 25 Oct 2008 18:12:45 +0000

All these problems are fully corrected in Photoshop CS4?
[Yes; we always roll fixes forward. --J.]
Thanks

By: Fletcher

Fletcher — Sat, 12 Jul 2008 17:10:58 +0000

I have CS-3 and a Xerox Paser 8550 printer. If I print from any program other than CS-3 I get great photos. If I print from CS-3 the prints are terrible. I have tried every driver Xerox has available. I have tried every setting on those drivers and have done everything I can think of within Photoshop — no go. Any ideas?
Thanks

By: Darren McNeill

Darren McNeill — Wed, 04 Jun 2008 01:25:46 +0000

I have the same issue with CS3 R2400 using Roll feed to print beyond 44 inches.
I have been on to Epson Tech support, and they told me that the Printer can go to 129 inches via the roll feed.
I tested with Qimage and indeed I can print to the 100 inches I required for a specific panorama.
I’ve been recommended by Adobe to use CS2 for Panos!!!!!!
Epson also explained that CS3 is limited to a Print resolution of 300,000 pixels which is nuts. I tested this and indeed this seems to be true. I would have to reduce the print to below 50 ppi to print the size I needed.
Surely this can be easily resolved with a patch?

By: Dave Cooper

Dave Cooper — Sat, 09 Feb 2008 18:59:43 +0000

I have the same issue as James Posch reports above: After the 10.0.1 update, when using roll paper, I can no longer print images that are wider than the roll of paper. Like James (and also Philip Duke) this was not an issue before, either with the original version 10 or with any previous versions of CS3. I too followed the instructions in the print notes PDF — deleted and re-installed printer, deleted CS3 preferences at start-up – no effect. I have an Epson 1800, fully up-to-date XP, CS3 Extended. All this was communicated to John Nack and Kellisa Sandoval in November 2007. I gave up on Adobe and went back to the original out-of-box version.

By: Richard Harker

Richard Harker — Sun, 27 Jan 2008 16:18:10 +0000

Dear all,
Nothing is more frustrating for the developers than other “team”/partners changing their goalposts continually. Adobe works blindingly to cover all bases with limited resources to help its customers. When operating systems, printers and software constantly change then everyone has to work aggressively to keep on the ball.
Bear in mind that the most important issues have to be addressed first and being frustrated with your individual product problem will not give it priority.
Adobe knows what’s needed most importantly and please don’t assume they drink coffee and chat all day.
Politely state your issue and be patient. The more they receive the more important it becomes.
Regards,
Richard.

By: GordonG

GordonG — Sun, 27 Jan 2008 01:12:46 +0000

So, Adobe is going to bury their heads in the sand, advise cod-liver oil for everyone and totally ignore this problem? After all, Adobe must know more about using the product than those who make their living actually using it... Harsh comments? Not really, when you get as frustrated as hell because the software upgrades for which we pay a stupid amount of money break things that worked perfectly before the 'upgrade'. And when Adobe suggest that we put our problems here, or on the Adobe forums, and they don't get answered, how are we expected to feel? Come on, fix it! [Here's what Bryan Hughes, the PM on point for printing-related issues, wrote on Wednesday in the comment thread on another post: "We have worked with many of you individually to help you through any outstanding print issues - understanding that remaining problems stem not only from Photoshop, but the Operating Systems and printer drivers as well. Throughout these one-on-one cases, we have found that an overwhelming percentage of issues occurring after the 10.0.1 release can be averted by minor changes to work flow and installation (and uninstallation) of updated drivers. As print hardware, software and platforms vary, so too do some solutions to these problems - please do not assume that all that troubles you is from one source (I assure you, it is not). "To assuage outstanding issues we have released a document (alongside 10.0.1); I have provided my email address (bhughes@adobe.com) and encouraged direct communication; and we have suggested driver updates - Epson, Canon and HP continue to update drivers and fix known issues (please check those sources regularly). "Comments to this blog (especially when I've provided a direct line to development) are a very inefficient form of communication in this case as it necessitates John mailing engineering and QE a message that is detached from the source and thus at least somewhat out of context. "We do plan to deliver a revised workflow guide for printing and I will be happy to provide links to driver updates in that. In the meantime, I can give no clearer guidance than closely following the guidelines set forth in the document which accompanied the 10.0.1 release; consulting Adobe's incredibly rich and abundant User to User forums (http://www.adobe.com/support/forums/index.html); regularly checking on current drivers - or mailing me. "Thank you for your support, -Bryan O'Neil Hughes Photoshop Product Manager bhughes@adobe.com" --J.]

By: J. Fisher

J. Fisher — Fri, 04 Jan 2008 14:27:02 +0000

XP, CS2 and R2400 honored PS color management. Vista, CS3, R2400 do not play well together, with print driver uninstall/reinstall, etc., I still get double-dark color, magenta or other shift. The implication of the Adobe note is that fundamentally the Epson driver is flawed, and Epson has now been told of this Adobe tech note. But it is unclear that they believe it. Where does the trouble lie?

By: J. Fisher

J. Fisher — Fri, 04 Jan 2008 12:48:53 +0000

By: K. T. LePage

K. T. LePage — Wed, 02 Jan 2008 09:38:15 +0000

I did the 10.0.1 fix as instructed, but my prints are still too dark to be usable. They print up looking like the soft proof preview with the “preserve RGB numbers” checked. I can still print satisfactory prints in CS2.

By: GordonG

GordonG — Tue, 01 Jan 2008 17:21:13 +0000

Well, congratulations Adobe… I just wasted a couple of hours of my time very carefully uninstalling all my printers and then re-installing them all and guess what? It’s still broken. It STILL brings up the wrong printer dialog box when I change from one printer to another. So why not do the right thing by your customers and FIX IT – not by “constructing a revised document” but by fixing the problem that didn’t exist in previous versions, and doesn’t exist in any other program on my system.