Comments on: Lightroom 2 is here!

By: Dublin

Dublin — Sat, 07 Jul 2012 00:21:16 +0000

Iin the UK we pay 17.5% VAT not the 21% that is setup on the Order page.

Please help!

By: wedding photographers Dublin

wedding photographers Dublin — Tue, 06 Dec 2011 13:14:49 +0000

I have to agree with every previous comments. I really don’t understand why the price of the upgrade is so expansive compare to the US price.

By: ChrisC

ChrisC — Thu, 29 Apr 2010 02:06:08 +0000

Adobe international pricing is a disgrace, count me out on this one…

By: Viv van der Holst

Viv van der Holst — Thu, 22 Apr 2010 14:43:43 +0000

Does anyone know when LR 3 is getting released? Aperture has been out for while now, really thought Aodbe would be releasing around the same time.

By: Mike

Mike — Sat, 04 Oct 2008 09:31:13 +0000

Add me as another satisfied user of 1.x who will not upgrade to 2 until the price issue is resolved.
Also in the UK we pay 17.5% VAT not the 21% that is setup on the Order page.

By: Bishwa

Bishwa — Wed, 03 Sep 2008 21:59:53 +0000

Shame on you Adobe I say, this disparity in pricing (50% + on US price for lightroom here in Australia) is just plainly disrespectful to your user base! You put great effort into engaging with your users on so many useful and postitive levels, yet you are undermining that very effort with your greedy (non North American) pricing. Pull your socks up, slap your face and let us all hope to hell you don’t turn into another Microsoft – we’re watching you and we’re not stupid!

By: Niall McCullagh

Niall McCullagh — Tue, 26 Aug 2008 07:54:58 +0000

+1 for me. Not parting with my money anymore for just because I live outside the US.
Set the price in dollars and let us take the exchange rate that our banks give.

By: Keith

Keith — Sun, 24 Aug 2008 11:27:14 +0000

When you have a download from the same location you have little justification for price gouging. Boxed version with shipping cost, translated versions you have more valid reasons for charging a higher price. We order from L.L. Bean and Lands End from Europe without paying a premium. Product is good. No reason to penalize your non-US based customers.

By: Steve Peterson

Steve Peterson — Sat, 23 Aug 2008 03:37:50 +0000

I tried the LR 2 demo using some of my photos that had had taken a lot of hard work to get them looking good. After tweeking the the camera specific profiles I reached to conclusion that LR2 would give better results in minutes than I had from hours of careful manual adjustmets. I was impressed! Then like numerous other posters I discovered just how much Adobe hates non-US citizens. I’m sorry Adobe, the best wake up call I can send to your “totally out of touch with the customer” marketing department is no sale.

By: Kendall Lister

Kendall Lister — Thu, 21 Aug 2008 14:10:19 +0000

Thanks again, John, for acting as a gracious host as we vent our frustration. It is galling to be asked to pay more for what appears to be exactly the same product just because we live outside the US. Like many who have posted here, I would have purchased LR 2 already if not for this disparity – I’m looking forward to an announcement from Adobe that these pricing inconsistencies will stop.

By: Robbie R.

Robbie R. — Mon, 18 Aug 2008 08:33:33 +0000

All of Adobe’s international customers need to understand basic economics. First of all prices are not the same on products throughout the world regardless of exchange rates. Visitors to the Caribbean will find better prices on camera gear than in the US. Why? A Nikon D3 is a Nikon D3. Gasoline is the equivalent to $12(US) in parts of the world. Why? Gas is gas. Perhaps with all the complex tax laws (especially here in the US) Adobe just has to charge more outside the US to stay in business. Also one should consider the added cost of customer support outside the US.
Here in the US Adobe’s pricing structure looks no more unfair than the oil exporting countries selling $20 a barrel oil for $140 a barrel. They charge that much because they can. Next time you want to question how much Lightroom is ask yourself why it cost less than $10 to fill up a car in the Middle East.

By: Fritz

Fritz — Tue, 12 Aug 2008 10:25:53 +0000

@Tom:
Thank you for your basic lession in economics. Do you live in the U.S.? Have you upgraded? Would you do so, if you would live in Europe or Australia?
When I read the newspapers, there are headlines about globalization every day – workers laid off in Europe, hired in China instead. That’s the world today. But if there is a global, free market for working labour, let’s make it a free, global market, for the products, too. And I can do more than just complain. Right now, I’m formulating letters to my political representees, using Adobe as an example for unfair trade. They should enforce not only copyright laws, but protect the customers, also.

By: Tom

Tom — Fri, 08 Aug 2008 12:48:07 +0000

You can spare yourself a lot of anger at the world if you just learn some economics. I don’t mean just Adobe pricing policies, but also globalization, tariffs, and all sorts of other issues that make people livid with rage.
Prices are not comparable across markets, even when the inputs are exactly the same. Prices are higher in Europe for almost everything, and software is no exception. If you want to use the software, you’re free to do re-imports (the so-called “gray market” — people used to do it for Nikon cameras back when the US dollar was strong and the Japanese yen was weak — this disappeared once the US dollar became weak).
If you don’t want to, then yes, Adobe would rather take a higher payment from other people, than lose all that money just so it can make a sale to you. And presumably you’re also happier not using Lightroom than parting with the money. That’s how a free market works.

By: SimonB

SimonB — Fri, 08 Aug 2008 05:14:18 +0000

John, I also appreciate your putting your head above the parapet here. LR 2 is a great product, but Adobe’s International pricing policy sucks. Here’s my post in the U2U forums:
I too want to add my voice to the list of people objecting to the pricing that Adobe has set for non-US downloads of the upgrade to Lightroom v2.0
I was a long time user of RawShooter too and still am disappointed that Adobe shutdown development of that software. I also used to use a product called CoolEdit that disappeared too, to be replaced by a bloated, higher priced replacement. Guess who bought it? Yup, Adobe.
Anyway, I would have paid for an upgrade immediately if I paid the same pricing as those special “the world loves me” citizens of the United States of America, but when I saw that I was redirected to a supposedly Australian site and would have to pay an inflated price, I declined to.
So, Adobe, you’ve lost another sale. Well done. Hope you’re happy.

By: John Esberg

John Esberg — Wed, 06 Aug 2008 10:05:49 +0000

mwg,
I have the same question myself, will Adobe combine it into a CS4 style package?