February 11, 2009
New blog from the Adobe installer team
A couple of months ago, some of the managers from the group that builds Adobe’s installer technologies posted their notes here. Now they’ve started a dedicated blog in order to communicate more readily with customers.
From speaking to them, I know they’re eager for readers to be open and candid while recognizing the spirit that’s intended here: providing greater transparency, listening to the community and improving the experience for Adobe customers.
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Comments
No one has commented on this posting, so I’d like to say I’ve been to that blog, posted on issues, and Eric Wilde has been VERY helpful and forthcoming, both online and in private emails, and he helped me to sort out a strange Acrobat Pro serial number problem. It’s an inherently difficult — and perhaps thankless! — job that Eric has taken on, so I’d like to say that it now seems Adobe, thanks to Eric Wilde, is finally taking the installation & activations issue very seriously — and that things will improve, both for CS4, in as far as that’s technically possible, and for further releases.
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