June 19, 2009

Why it’s worth registering your software

Short story: It’s a free information backup that can help us help you later.
People periodically send me all kinds of customer service-oriented questions (inquiries about pricing, upgrade eligibility, lost discs, etc.). I do my best to get these things sorted out, and often the customer service folks need to ask for proof of ownership. Even if you’re twice as organized as I am, digging up a receipt or credit card record from several years back can be difficult, if not impossible.
Things tend to go much more smoothly if you’ve first registered your software with Adobe, as you serial number & other info are then on file. You’re ensuring that your proof of ownership doesn’t get lost.
Oh, and you tend to get some nice freebies in the bargain. (Here’s what’s available when registering CS4.)

Posted by John Nack at 2:12 PM on June 19, 2009
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