[Update: Customer Service was able to take care of Jim. --J.]

This page lists ~50 new features and clusters of features:

http://blogs.adobe.com/premiereprotraining/2012/04/premiere-pro-cs6-whats-new-and-changed.html

Many of the individual entries on that page represent multiple new features, so those ~50 entries represent far more than 50 new features.

A 9 min video about Adobe lies, abuse and general deception. Yes I kept notes and screen captures.

First, I would like to present my case in this matter. On 05/14/2012 I attempted to order CS6 upgrade and Lightroom 4. At checkout, I received a notification there was a payment issue. I called the 800 number and was informed there was an issue with my card. I called my card/bank and was informed there was no issue. They confirmed the 8 (one dollar) pings to my card to confirm the validity of the card. I formed a three way conference call with Adobe Sales, my card representative, and myself. I was informed the order was accepted.
The next day I received two e-mails cancelling my orders. I called sales 800 line again. On two occasions, after explaining my issue, I was disconnected. I finally asked for a supervisor. She told me her name was “Connie.” She found a third order in limbo. She said she reactivated the order. I ask her to e-mail me a confirmation. She said she did not have e-mail. I confronted her saying “you’re a tech company, everyone has an e-mail.” I then said if you are not allowed to use it to reply, just tell me, I understand that. “Connie” repeated that she had no e-mail. I asked for her employee ID number to be able to get back with her should there be another issue. She gave me one.
I received another e-mail cancelling the order again on 05/16/2012. This time I called Adobe HQ to get assistance. Unbeknownst to me, they transferred me to India. Nikhil Gupta represented himself as a manager and agreed to work on my issue. After over an hour, he indicated the order would not go through and he “escalated” the matter to level 2. He confirmed “Connie’s” ID number was fictitious and she had e-mail. I asked him to call me the next day with a status update, even if it is unchanged. Gupta promised to call. He did not.
The next day, I called the corporate offices again. I ask for him. I was informed they could not transfer me to the India facility. I told them they had the day before. The operator again indicated she could not make the transfer. I ask to speak to someone in sales or service at the corporate HQ. The operator indicated she could not put me through to anyone. She outright refused to attempt to connect me to anyone. Frustrated, I asked to be put anywhere to attempt to address my issue. I was reconnected to sales. I was connected to a supervisor named Tike. Tike was very professional and attempted to work on the problem. The call lasted over an hour. I finally just ask him to put the order through again. He did. He figured out the previous purchase attempts used varying versions of my address. These various versions were just different enough to the card’s billing address to cause the rejection of the payment. I asked Tike to follow up the next day. Unbelievably, he did as he promised. As of this writing, my order is still in progress. Tike volunteered to follow up on 05/21/2012. My only issue with Tike is that I ask him to update my complaint ticket. I can see it was updated, but I am unable to see what I asked him to write. I am not going to assume he did not do as I asked. He has been great thus far.
I am very disappointed with Adobe in this matter. I have been lied to on numerous occasions. I have spent over 15 hour on the web site or with 800 calls. In my time alone, it has cost me more than I spent on the software. No one could make a decision. No one (except Tike) followed up as promised. No one has even attempted to do anything to make up for my time or frustration in this process. Gupta even just advised to download the trial version until someone could do something. He just did not want to deal with the issue. I fully intend to post this on every blog and review site I can. I doubt anyone at Adobe cares.
Can Adobe do anything correct? I received this message on 05/19/2012. Note all the dates in the e-mail. When I went to FEDEX to track the order, they don’t even show the order in transit.

DearRobert Moore,

Thank you for your recent order. Today we shipped your order placed on05/17/2012. Please review the shipping information below. You can visit your carriers website to track your order.

Carrier and tracking number:FEDEX927329776548133

Shipping method:FEDEX HOME DELIVERY GROUND

Estimated delivery date:05/18/2012
Now it is 05/21/2012. Five days after complaint was filed. I was promised a response in 48 hours. Even Tike, the representative that seems to resolved the problem did not call back today as promised.
Message announcing shipment indicated the products were shipped on 05/17/2012. FEDEX records show info sent to them on 05/18/2012. The actual pick-up occurred on 05/21/2012 (expected delivery from e-mail announcing shipment, 05/18/2012.)
Adobe continues to display how horrible their customer service is.
Online chat on 05/21/2012 trying to resolve this matter: Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 15 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Amodh.
Amodh: Hello! Welcome to Adobe Customer Service.
Amodh: Hi Rober.
Amodh: May I please have your email address registered with Adobe while I review your request?
Robert: rmoore9@nyc.rr.com
Amodh: Thank you for the email address.
Robert: scared yet?
Amodh: Please give me 2 to 3 minutes while I go through the previous interaction.
Robert: Still there?
Amodh: Yes.
Amodh: Could you please provide your queries in brief?
Robert: On 05/14/2012 I attempted to order CS6 upgrade and Lightroom 4. At checkout, I received a notification there was a payment issue. I called the 800 number and was informed there was an issue with my card. I called my card/bank and was informed there was no issue. They confirmed the 8 (one dollar) pings to my card to confirm the validity of the card. I formed a three way conference call with Adobe Sales, my card representative, and myself. I was informed the order was accepted. The next day I received two e-mails cancelling my orders. I called sales 800 line again. On two occasions, after explaining my issue, I was disconnected. I finally asked for a supervisor. She told me her name was “Connie.” She found a third order in limbo. She said she reactivated the order. I ask her to e-mail me a confirmation. She said she did not have e-mail. I confronted her saying “you’re a tech company, everyone has an e-mail.” I then said if you are not allowed to use it to reply, just tell me, I understand that. “Connie” repeated that she had no e-mail. I asked for her employee ID number to be able to get back with her should there be another issue. She gave me one. I received another e-mail cancelling the order again on 05/16/2012. This time I called Adobe HQ to get assistance. Unbeknownst to me, they transferred me to India. Nikhil Gupta represented himself as a manager and agreed to work on my issue. After over an hour, he indicated the order would not go through and he “escalated” the matter to level 2. He confirmed “Connie’s” ID number was fictitious and she had e-mail. I asked him to call me the next day with a status update, even if it is unchanged. Gupta promised to call. He did not. The next day, I called the corporate offices again. I ask for him. I was informed they could not transfer me to the India facility. I told them they had the day before. The operator again indicated she could not make the transfer. I ask to speak to someone in sales or service at the corporate HQ. The operator indicated she could not put me through to anyone. She outright refused to attempt to connect me to anyone. Frustrated, I asked to be put anywhere to attempt to address my issue. I was reconnected to sales. I was connected to a supervisor named Tike. Tike was very professional and attempted to work on the problem. The call lasted over an hour. I finally just ask him to put the order through again. He did. He figured out the previous purchase attempts used varying versions of my address. These various versions were just different enough to the card’s billing address to cause the rejection of the payment. I asked Tike to follow up the next day. Unbelievably, he did as he promised. As of this writing, my order is still in progress. Tike volunteered to follow up on 05/21/2012. My only issue with Tike is that I ask him to update my complaint ticket. I can see it was updated, but I am unable to see what I asked him to write. I am not going to assume he did not do as I asked. He has been great thus far. I am very disappointed with Adobe in this matter. I have been lied to on numerous occasions. I have spent over 15 hour on the web site or with 800 calls. In my time alone, it has cost me more than I spent on the software. No one could make a decision. No one (except Tike) followed up as promised. No one has even attempted to do anything to make up for my time or frustration in this process. Gupta even just advised to download the trial version until someone could do something. He just did not want to deal with the issue. I fully intend to post this on every blog and review site I can. I doubt anyone at Adobe cares. Can Adobe do anything correct? I received this message on 05/19/2012. Note all the dates in the e-mail. When I went to FEDEX to track the order, they don’t even show the order in transit. DearRobert Moore, Thank you for your recent order. Today we shipped your order placed on05/17/2012. Please review the shipping information below. You can visit your carriers website to track your order. Carrier and tracking number:FEDEX927329776548133 Shipping method:FEDEX HOME DELIVERY GROUND Estimated delivery date:05/18/2012 Now it is 05/21/2012. Five days after complaint was filed. I was promised a response in 48 hours. Even Tike, the representative that seems to resolved the problem did not call back today as promised. Message announcing shipment indicated the products were shipped on 05/17/2012. FEDEX records show info sent to them on 05/18/2012. The actual pick-up occurred on 05/21/2012 (expected delivery from e-mail announcing shipment, 05/18/2012.) Adobe continues to display how horrible their customer service is.
Amodh: Sorry for the wait. Please do stay online.
Amodh: I understand you have not received the product. Is that correct?
Robert: Yes. FEDEX says it is in shipment. Even if I receive the products in a day or two, this does not address the extemely rude service.
Amodh: Thank you for the confirmation.
Amodh: I will be glad to check and help you with this issue.
Amodh: I certainly understand your situation.
Amodh: I am sorry for the inconvenience caused to you.
Robert: If you read the timeline, Adobe cannot figure out when things are shipped. i had to rely on FEDEX to have a shipment notification. Adobe sent incorrect shipping information.
Amodh: You will receive the product within 2 to 3 business days.
Amodh: Rober, In this case, I request you to please contact FEDEX HOME DELIVERY GROUND with your tracking number to receive the product.
Robert: What about the promised response to the other customer service issues? Will anyone ever address those? Will anyone ever respond as promised? What about all the fustration I have gone through?
Amodh: Rober,
Amodh: “I can understand why you would feel that way.”
Robert: I am tracking the shipment. That is not the issue. The issues are all of the problems I have experienced in this process.
Amodh: I understand your frustration at having to make a second contact to take care of this issue.
Amodh: Let me tell you that we value your time and business and I apologize that you had to contact us repeatedly in regards to this issue.
Amodh: I certainly appreciate your time and patience in this process.
Amodh: I’m happy to help. Is there anything else I can help you with?
Robert: Second contact, read the timeline. This has been going on for eight days. Are able to do anything to address my past issues? Can you push this to a higher level? Are just going to tell me to go to FEDEX to know things Adobe should know?
Amodh: I’ll be right with you.
Amodh: I have noted your account regarding the problems you have experienced with this order. Customer satisfaction is our number one goal and we will make sure that such incidents and delays are not occurred again.
Robert: What about correcting this? No one of any authority has addressed this. No one has gotten back on the original complaint. Adobe promised 48 hours response. This is what I want. I want someone to get back to me and explain this and do something to compensate me for all this time I have had to spent in this matter.
Amodh: Is there anything else I can help you with?
Amodh: Thank you for waiting. One moment please.
Amodh: Thank you for waiting. One moment please.
Amodh: Thank you for staying online.
Robert: Still online.
Amodh: I checked and see that our concern team is working on this case, they will get back to you once they resolved the issue.
Amodh: I am sorry for the additional time taken to resolve the issue.
Amodh: Is there anything else I can help you with?
Robert: I take this last respoonse is that as of this moment, my case is no further along? This has not be reaised any higher? Am I correct?
Amodh: No.
Amodh: The case has been escalated to our higher level representative and they are working on the case.
Robert: What level has it been raised too? Give me some details.
Amodh: Our senior tier 2 are working on this case.
Robert: In the previous communications, I was already at level two. Why is this any different?
Amodh: Robert, I am sorry to inform that I will not be able to provide you more information since the case is in process.
Robert: Who can? Will I be stuck here forever? It seems no one can get me above level two.
Amodh: Yes.
Robert: What does yes mean?
Amodh: They are the higher level representative they are working on the case, I am sure you will get a response from our next level representative
Robert: When?
Amodh: I am sorry to inform that I do not have the exact date to inform you.
Robert: We are already on day five after being promised 48 hours. This continues to get more and more frustrating
Amodh: I certainly understand your situation however I request you to wait for 2 to 3 business days.
Amodh: I’m happy to help. Is there anything else I can help you with?
Amodh: Are we still connected?
Amodh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the “Close” button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
I was disconnected prior to being able to provide the final response below. I was technically HUNG UP on by the representative.
Why can’t someone reach out to me tomorrow? Why should this continue to take two more days, two more days, two more days, etc.? Also, you can see when I am responding, it is rude to try to end this communication while I am still writing.

Google “adobe worst customer support” and you will get thousands of complaints from the Adobe forums themselves, miraculously blocked when you go to view after logging into your Adobe account.

I continue to have a broken link message when I attempt to log-out of my Adobe account? This would not be the first time I’ve experienced this problem. Help please!
Cordially,
mo.p/ aka; jim allday

Hi Andy, Creative Suites are Platform dependable and you cannot use Windows version on Mac. Since you’ve CS5 which is an older version, it cannot be converted to Mac as cross platform.

Hence if you want to use a product on Mac, you can cross platform upgrade to CS5.5 where you need to pay for the upgrade version and NOT the full version(Cross platforms are done only to the current versions). However, even here, if you upgrade to Mac, you cannot use this CS5.5 on Windows.

5 Computers!
Who said that? Just to confirm, have you purchased a Volume Licensing product?

If you’ve purchased a Retail/Education version, you can only activate a product on Maximum 2 computers where you cannot use both the computers at the same physical time.

Cheers!

Its VERY simple! I have Adobe Creative suite 5 web premium that i use on a PC. I bought a mac and want to work on both Mac and PC at the same time.

When i origionaly bought this package i was told i could have it on up to 5 computers. I am willing to pay extra for a mac version as long as its reasonable and takes into account i have alreday paid for the software.

I have been told,
1) “yes you can do this but have to upgrade to 5.5 that will be $667 AUD, give me your credit card number”
2) “No you cant do this, you have to buy a full new version, that will be $3000 AUD please just give me your credit card number”
3) “I dont know, i will find out and send you an email” (Never got email, but at least they did not ask for credit card number)
4) “why would you want a PC and mac at the same time? This is not Adobes problem and we cant help you, is there anything i can help you with?”
5) My favorite one…..” You can run windows on your mac, i will sell you the mac version for $4000 AUD, can i have your credit card number?”

For the love of god, Plesae can ANYONE in adobe give me the real answer to my question, and PLEASE fire all your customer service representatives, they are the worst on the planet, and the phone line quality is so bad that they cant haer me, i cant hear them and we have tyo shoult at each other. Its NUTS!

Doe sanyone know the answer to my question?