November 10, 2009

Snow Leopard 10.6.2 fixes problems with Photoshop

Good news: Apple has released a Snow Leopard update that fixes a number of problems customers have reported. The Photoshop team has been helping Apple test these fixes and can confirm the following improvements:


Affecting multiple versions of Photoshop:

  • 50654: When opening and saving, applications--including Adobe applications--may sporadically crash
  • 51230: Images don't open when dragged onto the Adobe program icon in the Dock
  • 51220: Crash or program error occurs when using Menlo font in Photoshop and Premiere CS3 and CS4

CS4-specific:

  • 51764: Only one image opens when many are dragged onto Photoshop's icon
  • 51278: Cursors don't display correctly in Photoshop CS4
  • 51339: Editing in Photoshop CS4 fails from 64-bit Lightroom in Mac OS X 10.6
  • Cannot drag from Safari onto Photoshop icon (and other application icons) in Dock to open file

If you experience any problems, please let us know.

Posted by John Nack at 6:23 AM on November 10, 2009

Comments

Patrick — 7:00 AM on November 10, 2009 Reply to this comment

Go here and read:

http://adobegripes.tumblr.com

There's still a lot to do...

Alan Valek — 8:42 AM on November 10, 2009 Reply to this comment

Sweet, that edit in Photoshop from Lightroom not working was driving me nuts.

Michael Glasser — 10:50 AM on November 10, 2009 Reply to this comment

Yeah! No more crashs when saving for web and devices. That was a *big* deal for me... though, since it happened in other programs, clearly an Apple problem and not an Adobe one.

Andrew — 11:02 AM on November 10, 2009 Reply to this comment

Have updated to 10.6.2 and just tried to save a .jpg image for web and photoshop is now not responding again... doh

Matt Lee — 11:18 AM on November 10, 2009 Reply to this comment

We have been having trouble with zooming being EXTREMELY slow. Is this a known issue?

ken — 1:56 PM on November 10, 2009 Reply to this comment

John,

This is of topic:
I have searched adobe in vain and have not found out if I do this in Premiere pro CS4

1. Is there a batch or automated mode to auto transitions at once. If so, can you point me to abobe resource to do this
2. I down sized my photos, but when I put them into the frames, It looks like I have to re-size all 200 to “Fit” into the viewing box. Any automated way to do this as a batch command? Please point to an abobe “how to” if you know.

If can can direct me or refer me to a adobe site or anything, greatly appreciate this,

Ken in KY

Rob — 2:53 PM on November 10, 2009 Reply to this comment

About time! CS4 was crashing on almost every save/export. Since the 10.6.2 update, I have been using ID, PS, and AI without crashing. This made my day!

Pissed Mac User — 7:16 PM on November 10, 2009 Reply to this comment

About fricken time!

Thanks Apple, now maybe we can get some work done.

Rosyna — 9:44 PM on November 10, 2009 Reply to this comment

I am pleased.

10.x.0 is the release version, 10.x.1 fixes some high-priority fixes that could not be completed on 10.x.0.

10.x.2 is the feedback release, the first version in which Apple has incorporated bug reports from 10.x.0 and many fixes that people have asked for asked for.

Somehow I am implying that that you shouldn't install 10.x.0 until 10.x.2 is released. Do not infer this as that.

mark Rutherford — 10:35 AM on November 11, 2009 Reply to this comment

ACR defaults add about 1 f stop of brightness to Canon raw files shot on a 5d mk2. (Haven't tested other Canon cameras yet.)
Color also does not match compared to viewing in Canon DPP.
In 10.5.8 both apps matched.
Any thoughts?

Henry — 12:00 PM on November 11, 2009 Reply to this comment

I still can't see a full image when doing an File, Open in Mac Finder Preview Mode. And Dreamweaver still crashes but on different actions, like when selecting Window, Extensions.

Henry — 12:17 PM on November 11, 2009 Reply to this comment

And another thing - my printer settings changed! Can't select 4x6 paper size, for example. But it's available if I use Preview.

Axel Polt — 12:30 PM on November 11, 2009 Reply to this comment

Fine; in Mac OS 10.6.2 64 bit: now i can transfer successfully more than 3 pictures from Lr 2.5(64bit) to CS4 PS and PS even starts merging!!! Great news, and then PS crashes... Autopano Pro really helps

someone — 12:50 PM on November 11, 2009 Reply to this comment

Maybe it fixed something, but I still can't use PS or ILL. The apps open up in 12 minutes (ill) and 25 minutes for PS. Working with it is impossible. Everything is too slow. 10.6.2 did not fix that for me. What is wrong here? I'm on the latest mac pro, but it feels like I'm in windows78

Josiah Sprague — 2:38 PM on November 11, 2009 Reply to this comment

Hi, I'm having a problem with Premiere on Snow Leopard (10.6.2). I just bought Premiere, installed it, and reinstalled it, but I cannot get it to open a project, I get an ASIO (USB Audio) driver error that causes Premiere to quit. Neither Adobe Technical Support nor Apple Care could tell me anything, and Adobe Technical Support refused to escalate me even after hours of talking on the phone. Can you help?

Gene Burreson — 12:53 PM on November 13, 2009 Reply to this comment

I installed 10.6.2, but Photoshop 7 still won't open. It says: An unexpected and unrecoverable problem has occurred because of a program error. Photoshop will now exit

[I believe Apple has said that PS7 isn’t supported on Snow Leopard. --J.]

Dunca — 6:52 AM on November 15, 2009 Reply to this comment

After the mac os x v10.6 snow leopard update running CS4 everything i do in PS (and i mean everything) gives me a beach ball pause, so selecting a different tool for example means i have to wait a second before it works. Even cloning - one click means beach ball, every time!

Thanks apple for screwing me!

Henry — 12:54 PM on November 16, 2009 Reply to this comment

The only PS CS4 issue fixed with the latest 10.6.2 is the "crash on save". Other than that, there are still plenty of problems. Am I supposed to re-install PS?

[What other problems are you seeing? --J.]

ouzone — 12:05 PM on November 17, 2009 Reply to this comment

My CS 4 crashes randomly on open/save, edit smart objects, edit 3D objects, etc... and all this is much more often after updating to 10.6.2. Really should go all the way back to 10.5.

CMCM — 9:28 AM on November 18, 2009 Reply to this comment

I'm using CS and am afraid to upgrade to CS4 given what I'm reading. CS operates under Rosetta, and the only couple of problem I've noted are that an ID doc sometimes won't open via a double click...rather, you have to open via the open menu and navigate to the file. And Acrobat Pro 6.02 sometimes crashes when creating a jpeg from a pdf. Otherwise, all is well. I'd sure like to be able to upgrade, though... but I guess I'll wait. I can't afford to have my workflow interrupted with all these problems with SL.

Pissed Mac User replied to comment from CMCM — 10:35 AM on November 18, 2009 Reply to this comment

You mean you're waiting to upgrade to 10.6, right?

I mean, this mess is due to Snow Lopeard, not the applications.

Joa — 5:42 AM on November 19, 2009 Reply to this comment

Hi,

this may be of interest for all that use a wacom tablet - since updating to SL the 64-bit tablet driver *sometimes* goes crazy and uses a lot of memory (we are talking of some dozens GB here).
So if you are mainly using PS and have a tablet and *everything* is extremely slow in SL it may well be that the tablet driver has gone crazy. It's not PS's fault here, but with all memory occupied crashes and weird behaviour can be observed.
Wacom is already informed about that behaviour.

mweeks — 5:09 PM on November 20, 2009 Reply to this comment

I just installed 10.6.2 on my Mac Pro. I am having major problems with Photoshop Cs3 crashing usually after startup. I have NEVER had this level of instability. I am a web designer and I am totally screwed at this point. Given some of the other complaints does not sound like upgrading to CS4 will helpe either. I hope Apple is listening.

Here is the top part of the log

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x02f3a610 _XHNDL_trapback_instruction + 0
1 libFontParser.dylib 0x90e98e9b TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray&, bool, short, char const*) + 3111
2 libFontParser.dylib 0x90e99ed7 TFont::CreateFontFileFont(char const*, unsigned int, bool, short, char const*) + 93
3 libFontParser.dylib 0x90e69479 CreateFontForScaler + 56
4 ...ple.ApplicationServices.ATS 0x98415f2d HandleOFAScalerMessage + 5045
5 ...ple.ApplicationServices.ATS 0x98414b0e SendStrikeMessage + 162
6 ...ple.ApplicationServices.ATS 0x98462474 _eOFAFontRenderingQuery + 307
7 ...ple.ApplicationServices.ATS 0x9846e114 OFAFontRenderingQuery + 83

Chris Cox replied to comment from mweeks — 8:17 PM on November 20, 2009 Reply to this comment

You are crashing in Apple code, something in their code doesn't like your fonts, or a font cache.

You could try a cache cleaner program, or removing your fonts and adding them back a few at a time.

Or you can send the crash reports to Apple and hope they get it fixed soon.

Post a comment

Remember Me?