August 17, 2010

Apple updates 10.6.4 graphics

The 10.6.4 update to Snow Leopard introduced some conflicts with Photoshop and other applications that leverage graphics hardware.  The just-released Snow Leopard Graphics Update should help address these problems.  If you apply the update and continue to have trouble in Photoshop or other Adobe apps, please let us know.

Posted by John Nack at 9:26 PM on August 17, 2010

Comments

  • Jason — 9:56 PM on August 17, 2010

    I would love to hear that this fixes things the NVIDIA graphics issues when using Open GL, but I’m unwilling to play guinea pig—especially since the notes for the update don’t mention Mac Pro (early 2008), or anything about Open GL. I had to reinstall Snow Leopard and have been running 10.6.3 for the last several weeks. I’ll be holding out and awaiting reports from others before I jump in the water…

  • Eric — 10:44 PM on August 17, 2010

    How are we to let you know? I tried tech support today because Image Processor won’t work anywhere in my Home folder on my Mac Pro at work. (Works perfectly at home.) Batch does not work either, and neither does HDR Pro. (Latest OS X and Active Directory.)

    I’ve done things to my Mac in Terminal, everything I can think of with permissions, and Terminal and messing with CHMOD, CHOWN, all with no fix. And Adobe’s tech support took a half an hour of ineffective testing of things (I know, you have to start somewhere) and then he declared it fixed, when it clearly was not, and closed the incident. (Noting I could re-open.)

    So, who do I talk to, because the people on the phone were clueless?

    • Peter Krogh — 6:42 AM on August 18, 2010

      Eric,
      Any chance that you have a non-standard character somewhere in the file path? Like if your user name or the drive name has a slash or copyright symbol in it? (Basically, anything other than a letter, number, space, dash or underscore).

      The Image Processor uses Javascript to run, and sometimes it can be confused by a character such as this.
      Peter

      • Jeffrey Tranberry — 1:08 PM on August 18, 2010

        Naming your OS volume “Applications” can cause this to happen.

      • Eric — 6:46 PM on August 18, 2010

        Peter, no, no special characters in the path name.

        Path name is:

        Leopard:Users:ewelch:Documents:process. Thanks for asking!

        Funny thing is, the same install of CS5, in a non-Active Directory account works just fine. So it’s gotta be something in Photoshop itself that is not accessing network shares properly. At least that’s what our IT Mac expert believes it is after extensive testing and nuking ACLs, etc.

        Eric

        • scott graham — 7:11 AM on August 19, 2010

          you sure that you should be using colons… in the path name?

          I like slashes.

        • Barry young — 3:05 PM on August 22, 2010

          If this works using a different account, then it’s likely a permissions problem. Also make sure you’ve applied the 12.0.1 patch.

  • jeharris — 4:50 AM on August 18, 2010

    What this patch should remedy are crashes, which have glFlush, or glrenderflush in the stack frame in the crash report. Typically, there are many lines of info below those calls, but that is what we were witnessing prior to this patch, and only after 10.6.4 was released. Chris Cox may can provide an example of what this typically looked like in a crash report.

    Thanks John, for nudging people towards this update!!

  • David McArthur — 6:50 AM on August 18, 2010

    So… what I want to know is will this path have any effect on the stability of other Adobe products, such as Dreamweaver? I’ve lost count the number of times this has crashed. I realise this is a graphics issue being addressed but here’s to hoping!

  • My Mac — 7:45 AM on August 18, 2010

    Hoped this would help fix flashplayer plugin crashes. But it did not.
    mr Nack, got any info on this?

  • Charles Cramer — 8:31 AM on August 18, 2010

    I have many photographer friends who report big problems in printing with correct color management with Snow Leopard. I had hoped this update would fix that, but apparently not. I’m happy that CS5 apps lets me print properly through Leopard—but not Snow Leopard. Even using InDesign CS5 and Snow Leopard gives me incorrect color. Since this is the case, it would appear the problem is with Apple! But of course, Apple blames Adobe…
    Charlie

  • Larry Rosenstein — 10:35 AM on August 18, 2010

    This seems to have fixed a problem I was having with Merge to HDR Pro where I would get an alert with “Alert with Error 1208; Line 327 app.activeDocument = tmpdoc” clicking OK in the settings.

  • Edward Caruso — 10:51 AM on August 18, 2010

    I found that the update finally fixes the poor brush performance in Photoshop CS5. On 2 Mac Pro’s w/ Nvidia cards any painting activity – cloning, smudging, etc – was extremely delayed. It was really annoying and unusable. Glad to see that its fixed, but I think more people should know about it b/c the release notes do not mention it. So my apologies for any ill feelings to Adobe – its all on Apple this time.

    (Now just please let us have the option for CS3 Adj. layers and all is good!)

  • Edward Caruso — 11:16 AM on August 18, 2010

    one last thing – the slow painting persists with openGL on so it stays off for me.

  • Steve Laskevitch — 11:57 AM on August 18, 2010

    the actual link for downloading the update:

    http://support.apple.com/kb/DL1083

  • Glyn Dewis — 3:03 PM on August 18, 2010

    Cheers for the ‘heads up’ John.

    Regards,
    Glyn

  • gh — 6:47 PM on August 18, 2010

    somewhere along the way I started getting.
    “display artifacts like fractal looking patterns, intermittent flashes, scrolling, and random vertical or horizontal black lines””fast flashing horizontal blocks of black” which result in my macpro 2008 w/ nvdia evga gtx-285 card 10.6.4. The crash generally ends with a frozen computer, no processor activity, and needing a hard restart with the power button, it begins in PS CS5 extended or not, and generally I can see it coming with little video refresh warnings along the way. I believe it to be an apple issue or apple / nvdia issue. I had tried and have been running Nvdia Cuda Driver which has two components Cuda Driver Version 3.1.10 (this has a Preference Pane in (System Preferences) and within theNvdia Cuda Driver is a GPU Driver version 1.6.18.18 (19.5.8f03) , the Apple Graphics update changes the GPU Driver Version to (19.5.9f02). The Nvdia Cuda Driver now opens up upon restart with a warning to update. “Update Required” . This is show in the preference pane “CUDA”, if you have that Cuda driver installed. Most Apple documentation does not mention MacPro 2008 models as affected, but perhaps that depends on the video card installed, Apple Software Update automatically chose the update as applicable. I am wondering if anyone else is in this same scenario, or similiar. It seems perhaps Nvdia might update the Cuda Driver 3.1.10to either accept the gpu driver or perhaps reject the gpu driver. I have read that perhaps the Apple Graphic update also may change the
    ROM Revision Number as displayed in About This Mac/ More INfo/ GraphicDisplays. Any takers on this?

    • Jason — 7:35 AM on August 19, 2010

      I am in the same boat, it seems. I have an octo-core Mac Pro (early ’08) and when I was using 10.6.4 with CS5, I would experience rapid, violent flickering of both my screens (23″ Apple Cinema Displays) whenever I’d use Open GL features. The only remedy to my locked-up system was a hard power-down via the computer’s power button. That got REALLY old after about the 10th incident.

      I know very little about utilizing alternate drivers for my NVIDIA GeForce 8800 GT. Curious to know if this sounds like your problem, and if the update fixed it. I am currently running 10.6.3 so I can use CS5 with Open GL turned on. I don’t want to upgrade to 10.6.4 until I’m confident that this graphics fix takes care of this issue.

      My ROM Revision # (in the System Profiler) is 3233.

  • gh — 7:19 AM on August 23, 2010

    Does anyone know info about the effectiveness of Installing the Nvidia Cuda Driver MacPro 2008-2009 using Nvidia GTX 285 or Quattro Cards and ADOBE CS5 CREATIVE SUITE PRODUCTS.

    PERHAPS A ADOBE PERSON COULD CHIME IN.

    THE CARD FUNCTIONS WITH THE GPU DRIVER ONLY INSTALLED.

  • jerry harris — 4:10 PM on August 23, 2010

    Do you plan to use premeire? or an encoder that uses cuda?

  • cathi — 8:29 PM on August 23, 2010

    With the graphics update, my Illustrator now works again… but InDesign & dreamweaver still crash when launching…

    • Jeffrey Tranberry — 12:47 PM on August 24, 2010

      That sounds like you might have a permissions problem. Have you installed the 12.0.1 update for Photoshop?

  • Jerry Harris — 7:09 AM on August 24, 2010

    Cathi, I doubt either one of those would be using the gpu, so this patch from Apple should be benign.

  • Bernard — 9:52 AM on October 01, 2010

    John,

    We’re out of option on printing in LR on OSX 10.6. We noticed some differences when printing in LR betwen OSX 10.5x and 10.6. On the net there are some notes but no real solutions. Does anyone have a workable work around so that a print on a 10.5.X looks the same when working on 10.6.

    Thanks

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