March 30, 2011

Introducing the Photoshop Family Feedback Site

I’m delighted to see the launch of the Photoshop Family Feedback Site (feedback.photoshop.com), a resource for learning about the app & influencing the team with ideas and requests.  PM Jeff Tranberry has written an intro & FAQ:

Do you have an idea for a feature that would help your workflow? Is there a small change that could be made to make your life a little easier? Let us know!

We will read every post and use the information and rankings you provide to help inform the future of our products.

This feedback site in not an official support channel. We welcome you to use this site to post questions in search of answers – and hopefully – more often than not, your questions will be answered by either someone from the user community or someone from one of the product teams.

Jeff notes that the feedback site won’t replace the user-to-user forums, but over time it may replace feature request and bug reporting form.  “The advantage,” he writes, “is that customers will have better insight on what requests have been made and will have the opportunity to help rate and rank those requests for future consideration.”

And with that, please let us know what you think.

Posted by John Nack at 8:35 PM on March 30, 2011

Comments

  • earth — 10:30 PM on March 30, 2011

    Love it. Do you think the rest of the CS will follow?

    [I’ve not kept up on others’ plans, but if the Photoshop example is successful, I’d imagine other teams to take an interest. So, let’s work together to make this experiment a success. :-) –J.]

  • David — 11:41 PM on March 30, 2011

    I never liked the bug reporting form because I didn’t know if I was wasting effort on reporting stuff that has been reported before, I’d rather vote on a previous report.

    [You weren’t wasting your effort (we really do read all the reports), but even we’ve generally lacked a rigorous way to track results, merge reports, integrate follow-up clarifications, etc. –J.]

    P.S. The layers visualization for iPad Photoshop is way cool! (The Photoshop World demonstration)

  • Per — 12:35 AM on March 31, 2011

    I would love to see this implemented for InDesign/Bridge as well. The regular Adobe feature request/bug form leaves me with the feeling that nothing really happens. So a more personalized way of communication sounds much better. And will probably show more accurately how many people are affected by a certain issue, much easier to vote in a forum than posting a full form.

  • PEcourtejoie — 12:51 AM on March 31, 2011

    From what I see, the feedback site will bring a more human face on Bug Reporting and Features requests. It sure is more constructive than the “ranting” sites that do not allow to add constructive information.

  • Chris — 1:48 AM on March 31, 2011

    Great idea but I look at the site and think “ugh!” I had it open in a tab and forgot about it and closed it wondering that the hell it was, looks like some content farm search engine thingy that you sometimes wind up on after a failed google search.

    I went back of course once I realised what it was and pondered how to use it. I had to think about it and I’m not sure I can work it out easily…

    So what I’m saying is, great idea, but the site needs visual redesign. A bit more contrast too imho. I feel a little bit bad for criticising it wondering perhaps I just am not familiar with site of this nature but on the other hand… A site should be immediately usable/understandable?

  • Glyn Dewis — 2:23 AM on March 31, 2011

    What a great idea and also proof yet again that Adobe value it’s customers!

    Nice one!
    Glyn

  • fr — 6:41 AM on March 31, 2011

    So you didn’t resign on buying dearadobe.com ? :)

  • fr — 9:55 AM on March 31, 2011

    And today, https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform is dead :)

    [Do you mean “for all intents & purposes dead,” or that it’s not even loading for you? (The page is loading fine for me now.) –J.]

  • fr — 1:38 PM on March 31, 2011

    Error processing your request
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  • Elja Trum — 12:35 AM on April 01, 2011

    Great to see Adobe is listening to their customers in this open way! I can imaging you’ll be getting lots of good suggestion that can improve the use of the Photoshop Family products.

  • Palmer Woodrow — 5:39 PM on April 01, 2011

    What the hell? You already have a forum for this:

    http://forums.adobe.com/community/photoshop/photoshop_feature_requests

    And then there’s the feature-request form. And now there’s yet a third alleged conduit for these requests?

    How about Adobe muster up some respect for its customers and STOP WASTING OUR TIME? If Adobe isn’t monitoring or using the feature-request forums, then why do they waste people’s time by keeping them up?

    [I guess you didn’t read previous comments in which I said that we *do* read what comes in through the legacy bug/feature form, or that we intend to replace that forum with this new mechanism. But, clearly, we’re just a bunch of disrespectful jerks. –J.]

    • Jeffrey Tranberry — 5:15 AM on April 02, 2011

      Palmer, John’s correct. As stated, we plan to replace these old mechanisms with this new one. You’ll see that happen over the course of the next couple of weeks. We’ve kept them running in parallel for a little bit until we had a chance to make sure the new system was up and running smoothly.

      We do read the current feature request forums and feature request/bug report forms that come in. This move to this new system will allow users to have greater insight and influence in the process by being able to see and rank ideas and issues.

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