April 23, 2012

Adobe subscriptions massively lower the barrier to entry

Yesterday, if you didn’t own Photoshop, the cost of getting started was $700.

Today it’s $20*.

Yesterday if you didn’t own the Master Collection, the cost was $2,600.

Today it’s $50–or if you own a CS3 or later app, just $30 (!).

Yesterday if you wanted to reach tablets via Adobe’s Digital Publishing Solution, the cost was $400 per publication.

Soon it’ll be free, for unlimited publications, once you subscribe to Creative Cloud.

This is a very big deal.

 


 

Adobe’s now willing to take a lot less money from you up front.  Why?  Because we think we’ll be able to extend Creative Suite apps to a lot of people who couldn’t afford them previously, and because we think you’ll keep coming back as our offerings get better & better.  That’s good for you & good for Adobe.

We don’t want to sell you something once and say goodbye; we want to earn your business again & again. And with what we have in development, we feel confident we will.

 

*Details:

  • You can subscribe to any CS app for $20/mo. with a one-year commitment, or you can get them all (plus tons of publishing services & storage) for $50/mo. (same commitment).
  • If you prefer to go month-to-month (no commitment), the prices are $30 & $75/mo., respectively.
  • And through August 31 existing Adobe customers can get in on full Creative Cloud membership for $30/mo (one-year commitment; applies to the first year).

 

Posted by John Nack at 3:06 PM on April 23, 2012

Comments

  • James Fritz — 3:16 PM on April 23, 2012

    Hey John,

    Can you provide some clairification on the unlimited DPS publiciations. Is the following statement accurate?

    If I subscribe to the creative cloud, I can produce as many standalone DPS apps as I like as long as I am subscribing to creative cloud?

    For example, I could create 20 different DPS single apps in one month and the only cost would be my creative cloud membership and the annual Apple Developer account.

    If true, this is fantastic news.

  • Ken — 3:53 PM on April 23, 2012

    John,

    I took the deal, for me $29/per month/one year. I had odds and end of Adobe products, now as I read the info, I got the deal of deals for me, a single user.

    Now that you guys got me into the Fold, please don’t take this dumb sheep and feed me to the wolves, as you know, sheep are pretty stupid, we will follow one over a cliff, if we think we get a free font…….

    I use to be in the subscription rack (pun intended) really helps the predictable cash flow. I hope no apple is in the sheep pen, oooh, just feed me good adobe, apples make me sick to my flash tummy.

    Ken in KY

  • Jason Sheesley — 5:02 PM on April 23, 2012

    Is it possible to gift a creative cloud subscription?

  • Rick Popham — 6:11 PM on April 23, 2012

    So, if I understand this correctly, as a current Photoshop user it would cost me $240/year to go with the Cloud instead of the $199 upgrade I buy every 18 months or so (which I used to be able to skip if it didn’t have compelling features).

    And if I cut Adobe off from automatic access to my credit card and stop subscribing, I won’t be able to use Photoshop anymore — even to access the files I’ve stored locally.

    This sounds like a good deal for Adobe; not so much for current users of single applications. I hope you understand that the disadvantages of your “Cloud” are for many users not “perceived”, but very real.

    If this becomes the only way to use Photoshop I will be VERY unhappy.

    • david — 7:33 PM on April 23, 2012

      If you don’t already own PS CS3 or newer, you’d save money for the first 5 years or so with the new method vs the old $699 + 199 every 18 months option. For those that already own CS3 or later, I see no benefit to the subscription plan, besides the “continuous” feature updates..

  • Simon — 8:52 PM on April 23, 2012

    Rick makes a great point above-
    What happens if I stop my subscription after 2-3 years? In theory I’d have paid for a full version, but without the subscription would I have no local software to open existing files?

    Is this just the nature of subscription models? And a chance I just need to take?

    Otherwise – I love the idea of affordable access!

  • Markus J — 11:14 PM on April 23, 2012

    Folks, no one has to subscribe. You still can buy standalone apps and updates. But without all the great benefits of the cloud version. As a former small business owner I’d love the cloud since I could put the whole monthly subscription fee into my tax reduces (posible where I live). And if tired of the cloud one day I still can buy me a “normal” version and continue working.

    • KC — 7:01 AM on April 24, 2012

      True. No one ‘has’ to subscribe—right now.

      So many are afraid of subscription model becoming the ONLY way to use Adobe products in the future.

  • R_Kelly — 11:45 PM on April 23, 2012

    John,

    You say any CS app for $20 month, but I don’t see any subscription plan for the stand alone version of photoshop cs6 extended, just for the standard version of photoshop cs6.

  • Rubén Santiago — 12:41 AM on April 24, 2012

    Any clues of price an availability for European market. I mean price in euros and spanish language. Also the questions above are very interesting. What exactly happens if you cut the subscription at any time?

    Thanks!

  • Peter — 4:03 AM on April 24, 2012

    adobe cloud = 49,99$ a month (USA)
    adobe cloud = 61,49 euro a month (europe)

    go fuk yourself adobe!!

  • Peter — 4:04 AM on April 24, 2012

    oh and for the clueless:

    1 dollar = 0,75 euro

    • Rubén Santiago — 6:45 AM on April 25, 2012

      Hey, wait a minute! Where did that information came?

      If you do a direct conversion from dollars to euros (without having in account any taxes) it should be around 37€ not >60€ ??

      In Adobe’s Spanish page is there plenty of information about CS 6 and creative cloud that should response to all the questions asked here (http://www.adobe.com/es/products/creativecloud/faq.html) however the actual price remains obscure. And when it’s mentioned is in dollllars. May I assume that I can pay in dollars?

  • Rob Prins — 5:07 AM on April 24, 2012

    This is really great news, but I was wondering can the applications be installed on say your desktop and laptop as previously?

  • Derek Giromini — 6:13 AM on April 24, 2012

    As someone who doesn’t currently own (or use pirated versions of) any Adobe software, I find this to be a very big deal. As someone who also needs to find time to focus on some portfolio-building self-driven work, this kind of deal would force me to get engaged in using Adobe’s tools right away.

    John, what happens if, after one year, I let my subscription lapse for a few months but then renew it for another year? Is everything in the cloud still there? Is there some grace period for lapsed memberships?

    Also, what happens if I go with Illustrator first for a few months but then need Photoshop to go with it? I suppose it would be in my best interest to upgrade to the full suite plan instead.

  • Ralph Daily — 6:33 AM on April 24, 2012

    I have current PS but the $20 subscription only makes sense if you don’t have upgrade ability. Even the Adobe website says the PS $20 is for people who can’t do the $199 upgrade. Looks like Adobe would do something to motivate people with upgradeable copies for individual products like the reduced rate for full CS6 subscription they have for current CS5 holders. I would really like the PS monthly subscription but don’t want to look dumb. As is, I’ll do the $199 upgrade.

  • Michele — 6:54 AM on April 24, 2012

    Master Collection CS6
    In Europe = 2799€ = 3684$ (english version)
    In USA = 2599$ = 1974€
    Price without tax. (in italy are 21%)
    1085$ or 825€ of difference for the same softwares… every time the same story.

  • Fabrice Delaneau — 6:58 AM on April 24, 2012

    Since I am French my update from CS5 will cost me 549 € where if I was in the US or Canada it would cost only 230 € (both prices without taxes).

    I had great hopes that the subscription plans would level the prices but nope it seams European designer are still paying extra.

  • KC — 6:59 AM on April 24, 2012

    Since no one else caught these items:

    - “take a lot less money from you UP FRONT”

    This equals less initial cost, buts a lot more profit for Adobe on the back end as the long-term costs will far outweigh a lump-sum purchase. So many people have done the math, yet there are so many who chose to be blind.

    - “we want to earn your business again & again”

    Code for “take your money again and again.”

    • Ernie — 11:17 PM on April 24, 2012

      I’m sort of chuckling at your comments… you should already be mad that you are paying $1500 up front for a single product and $199 per year for upgrades that don’t actually upgrade anything.

      Waiting to get mad now makes you the idiot when you should have been using the competition’s products all along.

  • Marty Cohen — 9:23 AM on April 24, 2012

    John
    If I subscribe to Adobe Creative Cloud for 1 yr then want to buy at the end of that year, will I be able to buy at an upgrade price?

    • Sheryl — 3:55 AM on April 25, 2012

      Good question !

      • Mary Cohen — 7:29 AM on April 25, 2012

        Thanks Sheryl, but I’ve been having difficulty getting an answer so far from Adobe. Guess they’re getting a lot of questions thown at them at one time about this. I’ll keep trying.

  • Ian Butterworth — 10:31 AM on April 24, 2012

    A tough decision. I’ve got the Master Collection 5.5 plus Lightroom and here I’m not getting much credit for it on my cloud price compared to other people who only have a smaller suite or just one product. And having just paid the upgrade price for LR 4 too!

  • BJ Nicholls — 1:59 PM on April 24, 2012

    I hate the Creative Cloud concept, but Adobe forced me to buy in. And I mean “forced”. I hate downloading huge apps (Master Collection was a big, complex pain to download and install) but the price structure for upgrades is so skewed vs. the subscription model that I’d take a big monetary screwing to stay with perpetual licensing.

    Congratulations. Just remember that customers hate companies that have them by the ‘nads. At least this one does.

    • Dave — 3:47 PM on April 24, 2012

      Wondering if you could elaborate on the “forced” comment. I’m not seeing the regular lisence pricing out of line with previous versions and they extended the grace period last year for people who wanted to upgrade before the terms changed on upgrading older versions.

      There must be something I’m missing that you didn’t state. Explaining your situation would be very helpful to others since I’m sure there are more like me who upgrade regularly and are wondering which way to go.

      Thanks!

  • Abraham Lincoln — 3:29 PM on April 24, 2012

    1. To those unfortunate enough to be living in Europe, pay with an American pre-paid credit card. You’ll get the American pricing structure. Have a friend or relative pay for you.

    2. To those who are afraid of losing access to their programs when their subscription expires – there are ways. Google is your friend.

  • Ernie — 11:23 PM on April 24, 2012

    Creative Cloud = solution to my prayers.

    I work from my home office. My two employees work downtown. We are having to pay $89/month to lease a virtual private server that acts as a file server so that my employees and I can sync files.

    No, we don’t want to use “alternatives” like dropbox as we simply don’t trust anyone with our files but ourselves. Having a VPS lets us take control of the security of our files.

    Creative Cloud says I am supposed to be able to sync files to the cloud. Hallelujah!

    Plus, there’s no way my small business can afford the $2,600 it costs to get Photoshop (website design) and Premiere (video production) plus $349 upgrades every year.

    At $49 regular price, I’d have to be in business for almost 6 years before I would have been better off buying the software outright (assuming Adobe doesn’t raise monthly subscription rates, which I’m sure they will).

    Even if the monthly cloud was $99 per license, I’d still be better off “Renting”. Do you know why? Because I have no idea if I’m even going to be in business in 3 years.

    It all depends on who wins the presidential election. I don’t want to be a small business owner any more if the Democracts are still in charge!!! I’m already paying 45% effective tax rate on every dollar my business earns me! Why? BECAUSE I WORK A DAY JOB, TOO. That bumps every business dollar I earn way the hell up there in the tax brackets plus the 15% self-employment tax on top of the income tax. Plus State of Washington takes another 10% on top.

    Boy does my a55 hurt! Thanks Adobe for helping this small business owner stay in the game a few more years.

  • Arno — 4:17 AM on April 25, 2012

    I’ve had this discussion about the ridiculous price differences between USA and Europe with Adobe before. Or actually… “discussion”… First they said it was because of marketing and translation, but when I opposed that in my country I haven’t seen any Adobe advert either on the street or in any of the big graphic magazines AND I’m ordering the English language version so I shouldn’t have to pay any extra for that language, they bluntly cut off the discussion by deleting the support ticket from the my Adobe support page.

    This subscription package…? You don’t have to pay so much in one clump sum, but in the end you pay at least 1,5x the price compared to the full version.

    It’s all business… And Adobe is happily abusing its monopoly position in the market.

  • Ed — 6:40 AM on April 25, 2012

    According to the latest Seybold Report, re: Creative Cloud:
    1) it calls home and authenticates your account once a month;
    2) if you stop paying your monthly subscription then you are blocked from using the software and from gaining access to your files stored in Creative Cloud at the end of the paid billing period.

    • PeterK. — 7:56 AM on April 25, 2012

      regarding point 2)
      Are we to assume that the language of the “terms and conditions” of a cloud subscription says something along the lines of you giving Adobe full license to your creations to do with as they will? I’m pretty sure they can’t. Regardless of the cloud storage they offer, the files you create are YOUR copyrighted work and/or owned/licensed by your clients. Under NO circumstance should Adobe ever control your access to the files you own. Even if you stop your subscription, you should still be given a reasonable period afterwards in which you can access and download all of your files before they are deleted from the cloud storage.

  • 8bf — 7:53 AM on April 25, 2012

    Whoa boy hear we go adobe trying to make yet another grab for our wallets and refuses to get it?

    make valid criticism brush it off try to divert attention by mentioning vague marketing terms like how its easier for us to get updates,etc. Funny i don’t recall it being hard to get updates from their site

    Adobe just doesn’t wanna hear and respond to users complaints about pricing; would rather be like fuck why do these whiny users keep bringing up things like pricing?

    Adobe wants to hear out complaints and respond only if its in their best interests. Pricing? would rather smile nod and kindly ask us to go away

    Any moron can see the subscription based fees do not add up and adobe is trying to reword and change it around without any success. Users are not retarded and are not made of money.

    and yet adobe would rather play dumb and see how much more they can squeeze out of us

    • Peter — 12:07 AM on April 27, 2012

      “Any moron can see the subscription based fees do not add up”

      But sometimes they DO add up. Let’s say you’re a freelancer and you mainly work in Photoshop, but you need Illustrator occasionally for certain projects. Then it’s a lot cheaper to only pay for Illustrator the couple months out of the year that you use it, instead of buying a full copy.

      Or say you’re a design consulting agency. It might be nice not to pay for a fixed number of seats… if you’re paying per month (or even per year), you could save money by adding temporary seats when you get a big contract, and dropping them later when unneeded.

      Also, the cloud option includes a lot of fringe benefits: Lightroom, online storage, etc. If you normally pay for Master Collection AND Lightroom AND Dropbox AND Typekit, and you could replace all four with the Adobe subscription… do the numbers start to add up then?

  • Bob — 2:51 PM on April 25, 2012

    It’s actually very simple. If you don’t like the idea of what are, in effect, free upgrades to PS 6.5 next year or any other part of CS6, and would rather buy the upgrades to PS6/CS6 now, go right ahead. It may save you money — if the upgrades to the 6.5 aren’t worth paying for next year. But then again it may not. Bashing Adobe for offering a different way to do things is silly. Adobe has to make a profit or all the apps will go away. It might make you feel better if Adobe fails, but what will you do then?

    • Rick Popham — 7:49 PM on April 25, 2012

      We all have to make a profit, Bob. A lot of the angst expressed here has to do with concern that Adobe is eager to eliminate the traditional upgrade license and transition entirely to this Cloud thing. For many existing users, this is not a particularly good deal.

      To the extent that some users will find this scheme useful, and that it will bring new customers to Adobe, I’m all for it. As long as it remains an OPTION.

      • Rubén Santiago — 12:20 AM on April 26, 2012

        Harsh truth: if you are a graphic professional, sadly, you have no other option than Adobe’s products. I mean, no matter if you chose to go on cloud or on physical upgrade, you have to use Adobe’s everyday.

        I think the only important question here is: am I the kind of guy that update on every adobe release? Then I should for the cloud. If I’m of the kind that updates every other version then I shouldn’t go for creative cloud.

  • DownWithTheCloud — 10:39 PM on April 25, 2012

    While it might make financial sense for Adobe. Renting applications sucks. If you are a professional, then you can EASILY make back the cost of the software on the first or second job with it. If you can’t just use Instagram or Powerpoint.

    You may talk about “lower barrier to entry” but the thing about buying the software outright (and I will quit Adobe once this is no longer possible) is that it is a FIXED cost.

    I don’t want to be nickeled & dimed to death and have more work to manage to make sure I’m being charged correctly and be tied to using things online and end up missing a deadline because some rental cloud verification thing stopped my software from working.

    I am happy to pay more than the rental fee to make the software mine to use as I like offline if I want and not have to have more hassles. I do not want to manage my software rentals like I do my power or phone bills. Software is not a Utility and should not be treated as such. Who here likes doing your bills? Need more work when doing them? Then just sign up for the Cloud.

    No way. Not for me. The price difference is worth it and is a known quantity. You can move the goal posts whenever you like with rentals. At least I KNOW what I’m doing when I buy an upgrade.

    Seriously. Down with the Cloud… bigtime… (except maybe for collaboration – but only with your own hosting or encryption for privacy/NDA reasons).

  • Larry — 5:23 AM on April 26, 2012

    “Adobe’s now willing to take a lot less money from you up front.”

    Not even an attempt to hide the fact that we’ll paying a lot more in the medium/long term. After using Adobe products since before they were Adobe products (Aldus), and Photoshop v1, it’s come time to take a hard look at alternative solutions. Adobe has been trying to force feed the subscription model for a while, and now it looks imminent that it’s the only way they’ll play. Shortened cycles, “.5″ products, etc. My patience in working with the company in trying to keep using their products has come to an end.

  • Tommi — 10:00 AM on April 26, 2012

    Dear dudes and dudettes in the design business,

    Adobe isn’t exactly extorting any money from you, rather than selling you tools you need for a moderate price. Even if you get the whole Creative Suite or Cloud membership, the cost is about a double shot latte per seat per working day. That’s an excellent value.

    As a former design business owner in the sweet 1990s, I remember the days of buying every piece of software separately. And paying 3k euros for a single QuarkXPress Passport license.

    I don’t miss those times. : )

    -Tommi

  • Alan Gilbertson — 3:07 PM on April 26, 2012

    It’s a sweet deal. @Tommi is right. Things have gotten a lot less expensive, not more, over the years. Even now, compare the cost of a single seat of Maya or AutoCAD to any of the Adobe suites. You can buy the entire Master Collection for way less than the price of either and still have more than a year’s supply of lattes left over. Industrial grade tools are expensive in any field, not just design.

    What really hasn’t been made clear about the subscription model, I feel, is the importance of continual updates and why that makes a difference. When they release a new edition of the suite, all the individual product teams have to work on a single timetable. If the Photoshop team, or the InDesign team can’t implement a particular feature by the overall release date, they have to hold off on it until the next cycle. But it might be ready a couple months later, and (especially given how fast technology is changing right now) it might be really important. A product team can push that feature out right away, without waiting for the next major release.

    Another big plus is the ability to add a few extra seats of an individual product or suite on a temporary basis, for a specific project, without having to buy full product licenses. That can seriously affect the economics of a small design shop by keeping costs and price down.

    Creative Cloud membership comes with some very practical and worthwhile (and potentially lucrative) value-adds. It’s a great option for many people. Naysayers to the contrary, it does indeed lower the price of entry for the newcomer, which is no bad thing.

  • Tomas Fjetland — 5:51 PM on April 26, 2012

    First of all, I applaud this move by Adobe. It does make a lot of excellent tools a lot more affordable to a lot more people. American people, at least.

    So I got my VISA, sat down at my computer and was ready to order. But by the time I got to checkout, the $49.99 were equiv of $68. And that was before VAT. It’s actually such a good price that I might even have ordered it still if I didn’t know that price was significantly boosted for no apparent reason. Well, if my money isn’t good enough that’s ok, I’ll take them elsewhere where I’m not expected to subsidize americans.

    After all these years, I believe Adobe is the only major software company still differentiating like this. I guess it’s good to have market dominance.

    Oh well, you almost got it right this time. I’ll give you for the effort.

  • Laraine Anne Barker — 3:09 PM on April 30, 2012

    It’s not even the equivalent of US$199 for an upgrade in New Zealand. That, at the moment would be NZ$243. But instead it’s A$306, which at the moment is NZ$390. As if paying in Australian dollars isn’t a big enough injury, insult is added by making us pay nearly twice as much as Americans. It STINKS!!

  • Jesper — 1:25 AM on May 10, 2012

    US price compared to price in Denmark:

    $50 vs. $64 at the current conversion rate, tax excluded.

    That’s 28 percent overpricing!

    Are there any other software companies out there with an overpricing stragegy?

    Old school

    • Jesper — 1:40 AM on May 10, 2012

      That’s an extra $166 for one year, worth more than 3 months of US subscription.

      Put that into perspective. Who wants to pay 28 percent extra year after year, not gaining the right to keep the software?

      I would be a more loyal customer if not for overpricing.

      So here is a suggestion to the subscription model. Users gain the right to keep the software at the end of the one year contract.

  • tony dawson — 7:16 AM on July 04, 2012

    Been there and heard it all before.

    I have never knowingly pirated software. The companies that develop for us enable us to earn our livings, I admire that and am always thankful. I am more than willing to pay for the work done – everyone has to survive.

    What I OBJECT to, is one company buying up the competition and then stitching us up like retarded kippers and inflating prices.

    When I upgraded from CS3 to CS5 Adobe in the UK lied to me saying that a U.S. version would not work in the UK. Dissatisfied with that answer and thinking I was being lied to, I telephone Adobe in the U.S. and asked: if I purchased a U.S. upgrade for a previously registered U.K. version would it work? “If you give me your serial number sir, I’ll check for you” came the helpful reply. IT WORKED, I then bought CS5 at half the price of a ‘proper’ U.K. version via Amazon Marketplace (because Adobe of course made sure I couldn’t buy at U.S. prices) and we were getting nearly $2 to £1 at the time. Heard the standard guff about translations and logistics/distribution/staffing when I complained, none of their arguments stand, especially if you’re downloading.

    They just want to make money.

    All you guys in the U.S. be thankful for the prices you get, they’re much, much, much cheaper than any other territory.

    I’ve given up on Dreamweaver, bloated and clunky – use Coda or MacFlux instead – both quite brilliant.
    I’m now seriously considering the Gimp.

    And I long for Freehand to be released from the clutches of Adobe, I now have to use Illustrator!!!!!!!!!!!!!!!! Arghhhh!
    Whilst some of it is good there’s a whole lot of rubbish in there, and features that even now, are sadly lacking that Freehand had years and years ago.

    At first glance The Cloud seemed a good idea, but on investigation it’s not looking so good, even with the introductory pricing.

    AND QUITE FRANKLY I JUST DON’T TRUST ADOBE. ONCE THEY HAVE A CERTAIN PERCENTAGE OF USERS ON BOARD THEY’LL RAMP UP THE PRICES AND THERE’LL BE NOWT WE CAN DO ABOUT IT.

  • Geert — 7:29 AM on July 25, 2012

    Dear John,

    on the 23rd of April you said : “Yesterday if you wanted to reach tablets via Adobe’s Digital Publishing Solution, the cost was $400 per publication. Soon it’ll be free, for unlimited publications, once you subscribe to Creative Cloud.”

    when can we see this happening, this ‘soon’ ? i asked a bit around & Adobe partners here in the Benelux are still talking about the single use & corporate/enterprise subscription prices (and this on top of the CS6 price) !

  • Henry — 6:31 AM on August 14, 2012

    Nice: $49, that might just work, don’t need all the cloud stuff, besides I shoot 20gb (the storage you get) in a day.

    Some nasty small print (Adobe can update SW anytime they want, while I am on 3g connection, they will place ads on your website etc), but still, it would be good to have the CS.

    Click to buy, sign in and magically price increases to 68 Euros, even though I am in South America.

    WTF? I don’t even think this is legal under European law, to charge more than the offer states.
    Strange that Piratebay is so popular in Europe, isn’t it?

  • J — 5:50 AM on November 26, 2012

    Tried subscription services. One day InDesign just closed and said I had to revalidate ( we still have 24 days to run ). 2 hours of calls and chat to the normal script following tech support. And the answer is just to uninstall, download the latest version and resinstall. Download takes hours. So no work today.
    Other users have reported being locked out when they have no internet connection. Even though adobe help states you only need one once every 30 days.
    See for example http://forums.adobe.com/message/4404265

    Adobe have also had their certificates hacked. Not a good thing for a subscription service !!!
    http://www.thefirewall.co.uk/news/446/adobe-certificate-hack-highlights-costs-and-risks-of-manually-managing-keys-and-certificates-says-venafi/

    DONT BUY SUBSCRIPTION. YOU WILL NOT BE ABLE TO WORK FOR HOURS WHILST PAYING A CARELESS Adobe.

  • Maj — 3:56 AM on February 04, 2013

    SUBSCRIPTIONS SUCK.
    Great it lowers the entry price for those about to embark on using CS products. But what about those user who have been supporting and buying the Application and updates for years and years and years?
    Adobe dumps it regular users to get it hands deep in your pockets. The real price of the subscription is a major price hike for users who have been on the upgrade path for years.
    A one year commitment to a lower price, then BAM – £50 per month after that – thats a cool £600 a year (lets not be suckered by the ‘special intro offer’. So how is that better for me than the upgrade path. (Yes US if your in Europe we pay twice the price for the so called privilege).
    Buy an upgrade and get lumbered with old programmes, just bought the upgrade to CS6 and got the old version of Acrobat included.
    Adobe – YOU SUCK. Your customer support sucks. Spent 6 hours trying to get adobe to give me correct serial numbers for the products we had rerently bought. Spent 2 hours speaking to a so called expert, they were no more expert than my 5 year old kid.
    Get real Adobe, Subscriptions suck – your behaviour sucks, and your greed is beyond the pale.

  • Teresa Bembury — 8:22 AM on April 26, 2013

    I read all the post, since I am aiming to make a decision on how I feel about Cloud.
    I am now more confident that I rather own than lease. I currently own CS5 Web Premium suite and have peace of mind that my files will not vanish if I have credit card issues. Secondly, I don’t like the idea of having lifetime billing to a software company just to have access to my own design files. Please Adobe, please keep “full owner “versions of your products an option.

  • Kilgo — 7:22 AM on May 04, 2013

    This is like Cable TV, you are forced to pay for 270 channels but only ever watch 3!

  • Multimedia — 7:51 AM on May 09, 2013

    I don’t mind the pay per month as an alternative to capture customers who can’t buy the product outright, but for those who can, I really dislike being on the hook forever to use the software. Right now I’m free to keep an old version for a while or upgrade right away, depending on my needs and budget. I’m also not subject to random price changes outside my control. Plus it’s a plain hassle to pay another bill every month. What happens if the software requires more hardware than I have? Will I be paying the same monthly fee to use dated software? Will I be forced to buy new hardware? Plain and simple owning software given you more control. We’ve already given up too much of our personal stuff to the cloud. I want to own my home. And I want to own my software.

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