February 06, 2013

Photoshop’s fans are in the top 10 most loyal

Cool:

Brand Satisfaction compiled millions of responses from Facebook Fans of over 15,000 Facebook pages to determine the Top 20 brands with the most loyal Fans.

Photoshop is #10 out of 15,000+. Take that, In-N-Out Burger—and Starbucks Frappuccino, watch your back! ;-) Thanks to Photoshop’s awesome fans!

[Via Tom Hogarty]

Posted by John Nack at 5:06 PM on February 06, 2013

Comments

  • Jeffrey Tranberry — 5:44 PM on February 06, 2013

    Excellent.

  • Filip Krygsman — 5:58 PM on February 06, 2013

    What a weird comparison, it’s like comparing apples and oranges. How can you compare photoshop (which is a product) with Starbucks (which is a brand)???????

    • CV — 12:38 AM on February 07, 2013

      Actually, it’s Starbucks Frappuccino which is a product also, in a “brand” survey. There’s something screwy about that survey, though, I’ll agree. The fact that Duncan Hines placed above a storied brand like Coca Cola is highly suspect. And the fact that Facebook got #2 in a Facebook survey is kind of laughable. Not to take anything away from Photoshop. I love Photoshop.

      • Filip Krygsman — 8:53 AM on February 07, 2013

        That shows my ignorance about Starbucks. Never go there as we don’t have one were I live, but you are right CV there seems to be an insane need for Adobe to beat its own chest and I love Ps too.

        [Modestly saying something positive about one's company via one's company-provided weblog: insane!! Cripes, I'm sorry I brought it up. --J.]

        • Filip Krygsman — 7:17 PM on February 07, 2013

          You are right John, insane is to strong a word and it is great that you love the company you work for.
          I also always enjoy your posts, however whenever there is a post about Adobe itself or its cloud services there is always and I mean always a strong negative reaction as you probably know very well yourself. That should tell Adobe there is something amiss here. I love the products I use, but I definitely don’t have much admiration for Adobe’s management tactics in relation to its customers. A lot of us are just plain worried about where Adobe is heading.

  • Michael Smith — 6:26 PM on February 06, 2013

    Well, I’m not so happy. I think the whole business with upgrading Photoshop for the Creative Cloud crowd and not the hoi polloi who either don’t need or can’t afford that dazzling marketing piece really sucks. I’m a community college photo instructor and I have to buy each new version of Photoshop and Lightroom to teach my class. I’ve been a good soldier and bought all the updates every time. I don’t need any of the other programs but I am compelled to have Photoshop and Lightroom. It makes no sense to have to pay for whole shebang.
    When there is a significant upgrade and I’m left out , I’m pissed and I think it is abusive marketing by Adobe. It sucks and I am not a happy Adobe customer.

    • Dani Staeger — 8:14 AM on February 07, 2013

      Count me in on this.
      Additionally: my experience with the kind of “support” I got from Adobe with the recent licensing issue really makes me think about where Adobe is headed.
      And thanks to the nature of my business, applications that need an internet connection cannot be used. We would lose our security certification. Worst case CS6 will be the last Adobe product I’ll ever buy.

      • Dani Staeger — 2:37 AM on February 08, 2013

        Interesting, half of my post was deleted….

        [I don't know what's happening. I'm not altering the posts, and I don't see any in the spam trap. When I tried to reply to your message, I got an "undeliverable" response. --J.]

        • Dani Staeger — 7:43 AM on February 12, 2013

          Sorry, .com instead of .de

          But I stay with my point about part of the post missing. Remarks about perpetual users paying in advance….

          [I'm afraid I don't see your posts anywhere. If you're worried that I'm suppressing opinions that are inconvenient to Adobe, you can relax. --J.]

    • James Sinks — 10:13 AM on February 07, 2013

      Since my earlier, and rather long, comment seems to have–ahem–disappeared, I’ll just chime in to say me too.

      The people who are outraged by Adobe’s current actions seem to be overwhelmingly long-term, knowledgeable, proficient users. In short, exactly the kind of people who could be a fantastic marketing tool for Adobe. Friends, family, co-workers, and clients come to us looking for advice on what to do, where to go, and what to buy…and I, for my part, no longer recommend Adobe products them, and am trying to move away from the Creative Suite myself.

      Since CS4, you have been aggressively squeezing your customers for more and more money, while providing abysmal support (I’ve already told the story–here in your own blog–about having to do hours of work because one of your support assholes wouldn’t take 60 seconds to follow my instructions to reproduce a bug that would instantly destroy any file over 2GB), buggy products (helllloooo 2GB file destruction, and broken blend-mode previews, and broken smart object transform renders, and…), and a 12 month lifecycle that insures that your products are perpetually full of halfbaked new features (Flick panning? WTF?) and unfixed bugs.

      Everyone has a breaking point and your customers–the hard core one at least–are getting royally fed up with being treated like second-class citizens, simply because we’re not stupid enough to pay you rent every month for the rest of our lives.

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