May 28, 2013

Creative Cloud team: We’re listening; stay tuned

The Creative Cloud management team has updated their blog:

[W]e have heard some concerns around our move to Creative Cloud. Three main themes are coming through:

  • File access. Customers want to be sure that, if their membership to Creative Cloud lapses, they will still have access to their files.
  • Photographers, particularly photo enthusiasts, are looking for a more tailored offering that focuses on their particular workflows.
  • Some customers are not convinced that Creative Cloud is right for them and would rather continue to purchase desktop applications as before.


For photographers, we are looking at potential offerings that recognize the photography community – because it is so broad – has some unique needs.

With regards to file access, Adobe completely agrees that customers should have access to their files if they choose to stop their Creative Cloud membership. Our job is to delight our customers with innovation, but there are a number of options open to us here and we expect to have news around this issue shortly.

They ask that if you have comments or questions, “please post them in our forums, where we are continuing the conversation.”

Update: CNET has posted an interview with Creative Cloud SVP David Wadhwani.

Posted by John Nack at 9:06 PM on May 28, 2013
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