Posts in Category "Adobe Help Center"

December 16, 2005

Adobe Help Center 2.1 released!

If you wonder why I haven’t posted in a while its because I’ve been waiting to do this post. We’ve been right on the edge of getting this out to everyone for a little while now and I’m delighted that we have this for you now.

Elements users already have Help Center 2.0 and most of these features, but if you’re interested in upgrading from 1.0 or 1.1…
In AHC 2.0 we simplified the UI significantly, making certain things more obvious (like searching across products). Also we improved search giving more hits, but also better organized and better ordering of search results.
A super cool feature is that you if you are connected to the internet, you will get new info from Adobe about support issues or new features and such right in the table of contents, updated daily if you are on-line.

In AHC 2.1, we simplified the UI even more, removing the Expert Support stuff (so if you are an expert support customer, you might want to hold off) in order to make the UI simpler for everyone else.

For windows:
http://www.adobe.com/support/downloads/product.jsp?product=107&platform=Windows

For Mac:
http://www.adobe.com/support/downloads/product.jsp?product=107&platform=Macintosh

On another note, AHC 2.1 will be my last release on the Help team, I’m not leaving Adobe, I’m returing to my first love: graphics. I’m working on a new project I can’t tell you about (yet…) So now my posts might be less about internationalization, XML, SQL and more about Domains of Definition, Regions of Interest and Convolution Kernels.

5:19 PM Permalink
October 21, 2005

Adobe Help Center Hacks #1: Changing the font

I’ve got a couple things queued up for a hacks series on AHC, but I’d originally decided to hold off on them for a while. There has been some questions on the user to user forums, so I’m gonna kick off this thing.

Here is how to change the appearance of the help in Adobe Help Center. Doing so will void your warranty and if you call support they won’t know what do with you. So, do this at your own risk. If you mess it up (without backing up), you’ll need to reload your help content or reinstall your Adobe products.

We’re going to start by going deep into where help is installed on your system.

On the PC you can drill down into
\Program Files\Adobe\Adobe Help Center\AdobeHelpData\Cache\
on the mac
/Library/Application Support/Adobe/AdobeHelpData/Cache/
on whichever disk you installed help center on

In this folder you’ll see folders for each product that you’ve installed. I’m going to use GoLive as an example.
Change directories into
GoLive\8.0\en_US\html\page
or
GoLive/8.0/en_US/html/page
(depending on if you are on a mac or PC)
These folders will be different for each product and language.

Depending on how long you’ve been using AHC, you may see a lot of html files in here, you can ignore them. You should also see a file “help_content.css.”

If you know anything about doing HTML development, that should be all you need to know. It’s the CSS file we use when we display help pages to you. Editing this file will change how GoLive’s help (in this case) will be displayed.

Before you do anything, copy this file somewhere else as a backup in case something goes wrong.

If you don’t know much about CSS, you can try using GoLive’s CSS editing, but if that scares you, you might want to let this one pass…

Now, you are looking at the CSS file. If you go to the CSS for the body tag:
body { font-size: 9pt; line-height: 12pt; font-family: Verdana, Arial, Helvetica, sans-serif; margin: 0; padding: 23pt }
This “font-family:” setting is what you need to change.
I changed mine to:
body { font-size: 8.5pt; line-height: 12pt; font-family: Times New Roman; margin: 0; padding: 12pt }
but you can change it to any font on your system.

If you do reload your help content, this file will get overwritten and you’ll lose your changes…

3:49 PM Permalink
September 30, 2005

Help Center Tips and Tricks #2

If you haven’t read what we call “Help on Help” there is another cool little help feature that you might not be aware of. That is the “Compact View.” It was designed so that you could be checking out a help topic while you were using your application. The Compact View button is in the upper right hand corner that looks like this Compact Mode Button. It will turn the help window into a much smaller version that you can still use. When you are done, click the corresponding button the Compact View to go back to the full view.

Coming Soon, AHC 2.0 features and tips… And Adobe’s first Podcast (if someone doesn’t beat me to it).

Next time you are using Help (versions one or two), give it a try.

4:24 PM Permalink
September 27, 2005

Adobe Help Center 2.0!

It’s here! Well, it will be here soon. I’m glad to finally be able to talk about it, it seems like forever since we shipped Adobe Help Center 1.0. It was really only a few months ago, but it seems like ages to me. AHC 2.0 will be appearing with the newly announced Photoshop Elements 4.0 and Premiere Elements 2.0. I’ll be talking about some of the cool stuff we added to 2.0 in upcoming posts. Right now I’m just happy to publicly say Adobe Help Center 2.0.

Adobe Help Center 2.0

Adobe Help Center 2.0

(I’m just repeating it for effect)

5:38 PM Permalink
September 20, 2005

Adobe Help Center tips and tricks #1

Over time, I hope to make this a series. Just quickie tips and tricks for those who are interested.

For those who don’t know Adobe Help Center, it is currently shipped with all the CS2 products. It is how these products display their help content.

My first post will be a tip, but there are many secret tricks with AHC too (as I’ve noticed some of you pointing out in the User To User Forums).

Did you know that in addition to searching within the product that you are displaying that you could also search against all the products whose help is installed with AHC?

If you click on the little magnifying glass icon to the left of the search text box, you will get a pop-up menu letting you search against all installed products, or just the current product.

The cool thing about this is that you can see how features in different products relate to each other. For example, you can see how color specifying is different in Photoshop and InDesign easily.

Not only will you search against multiple products (Illustrator, InCopy, etc…), but if you have help installed in multiple languages, you will get the matches across languages too, which may or may not be useful, but is important to know.

Hope that this was informative.

5:15 PM Permalink