Slow rendering of After Effects compositions in Premiere Pro sequences

StopwatchYou may have noticed that since the 2014 release, render time has greatly increased for After Effects CC 2014 compositions in Premiere Pro CC 2014 sequences when the main After Effects application is open.

There is a workaround: close After Effects when rendering After Effects compositions in a Premiere Pro sequence.

The After Effects team has fixed this issue in the upcoming version of After Effects CC 2014.1. See the “a few choice bug fixes” section of this blog post for more details.


Some customers have reported a similar issue regarding slow rendering of After Effects CC 2014 compositions in a Premiere Pro CC 2014 sequence (Mac OS X 10.9.x) even if After Effects is closed.

The problem is related to running an OS X feature called “App Nap.”

You can disable it for better performance in the Terminal or just check the “Prevent App Nap” box in the Finder > Get Info dialog box for the application.

See this document for more details.

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What’s coming in the next versions of Adobe Creative Cloud Pro Video Applications

 Premiere Pro Overview

Overview by Premiere Pro product manager, Al Mooney

See details about the Premiere Pro CC 2014.1 (8.1) update, coming soon to Creative Cloud

To see a demo of these new features and more, check out this webinar recording, “What’s New in Adobe Creative Cloudpresented by Jason Levine at IBC Show 2014.

In this session, see recently announced features & enhancements coming soon to Adobe Pro Video tools.

Info on other applications

Videos about the new features

A quick peek at Adobe Premiere Pro CC 2014.1 (v8.1)

Adobe Premiere Pro CC & the new GoPro CineForm Codec

Al Mooney presents the updates to the Creative Cloud professional video applications

Josh Weiss of reTooled.net gives an overview of the new Premiere Pro CC 2014 features

Feel free to discuss these new features on the forums:

After Effects
Audition
Media Encoder
Prelude
Premiere Pro
SpeedGrade
Story

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Premiere Pro CC freezing on startup or crashing while working (Mac OS X 10.9, and later)

DoorFor those that have updated OS X 10.9, you may have noticed freezing on startup or crashing more frequently while you’re working. The reason behind many of these cases is that your permissions folders have been reset to Read Only.

These folders need Read & Write status to function properly. So how do you do that?

  1. Hold down the Option key. In the Finder menu choose Go > Library. This is your User Library.
  2. In the Library go to preferences and locate the Adobe folder.
  3. Control-click on Adobe folder and choose > Get Info.
  4. In the Sharing & Permissions section you see all computer’s users listed. All should say Read & Write next to them.
  5. Unlock the lock, enter log in details, then click and choose > Read & Write (if they are not already set that way).
  6. Click the gear icon directly under the user names and choose “Apply to enclosed items…” Click the lock once more to save changes.
  7. Go to the Mac HD and choose Users > [User Name] > Documents. Locate the Adobe folder there.
  8. Perform steps 3-6 on the Adobe Documents folder.
  9. Wait one minute, then launch Premiere Pro.

More details here.

If you are experiencing freezes on start (or starting the application is very slow) with other Adobe applications, it’s likely the same issue is occurring. After Effects may even take several minutes to start, eventually reporting that QuickTime is not installed. For details on that, please see this blog post.

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Fix for artifacts when exporting from Premiere Pro CC using 2013 Mac Pro and OS X 10.9.2, 10.9.3

Pink-LinesWith the release of OS X 10.9.2, customers began to complain about pink horizontal lines appearing in exports. In OS X 10.9.3, the problem got worse. Now that OS X 10.9.4 has been released, these problems have largely gone away. If you are seeing artifacts in your exports and are still running OS X 10.9.3, update to OS X 10.9.4.

A user has reported that they are seeing artifacts even after updating to OS X 10.9.4, but found that they had faulty GPUs. You may want to have Apple techs troubleshoot your computer if updating the OS did not help.

More details here.

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Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs

CUDA

Note that the CUDA Driver Version is disabled in Mac OS X System Preferences since there is no NVIDIA card in this computer

Update 9/24/14
This bug has been fixed in Premiere Pro CC 2014 (8.0)
This bug has been fixed in After Effects CC 2014 (13.0)

Please update these applications to avoid this issue.


Do you have a computer with AMD GPUs? If so, please ensure that you never install NVIDIA CUDA drivers to your system unless a CUDA card is installed. This can really confuse your computer, and will further cause applications to act erratically, even crash.

In addition to mistakenly installing NVIDIA CUDA drivers manually, you can also wrongly install these drivers via system migration. For example, system migration via Time Machine on Mac OS X can cause the issue. If you had the drivers installed on a previous computer and then migrated your system’s files to a new computer with only AMD drivers, you can get errors. If you swapped an AMD GPU into a system that previously had a NVIDIA CUDA card installed, these errors will occur. Certain applications can install CUDA drivers to computers, so you can get these errors that way, as well.

This issue happens primarily to Mac users. These users must remove CUDA drivers from their computer. To remove CUDA drivers from the Mac, go to “Mac HD/Library/Frameworks” and delete “CUDA.Framework.”

Update 3/28/14
For certain applications, such as Blackmagic DaVinci Resolve, CUDA drivers are automatically installed, even if you have AMD GPUs. CUDA must be installed in order for that application to launch. If other applications have issues, you may need to install a different version of the CUDA drivers. Currently, if you need to have CUDA software installed on AMD hardware, you can install the 5.5.28 CUDA drivers. In the future, consult support for the manufacturer for the correct CUDA driver version.

If CUDA drivers do not need to be installed, please do not install them. It’s best to not have CUDA drivers on non-CUDA hardware unless you absolutely need to, as in the case with Resolve.

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Exporting media with an alpha channel in Premiere Pro

TransparencyRecently in the Twitter-verse, a user was getting frustrated that he could not export a clip with an alpha channel from Premiere Pro. Here is a tip I can share with you to make sure that the alpha channel is respected:

  1. Edit a clip into the Timeline.
  2. Make an effect that will create an alpha channel. Examples include:
    1. Crop
    2. Garbage Matte
    3. Motion > Scale (less than 100%)
    4. Track Matte Key
  3. Mark the clip’s In and Out points
  4. Export the clip via File > Export > Media
  5. In the export settings, make sure you choose a codec which supports the alpha channel, such as QuickTime ProRes 4444, PNG, or AVI None. You can tell if a codec supports an alpha channel by inspecting the bit depth settings for the codec in the Video tab, and then seeing if it has an option for 32 bit support.
    1. Under the Video tab in Basic Video Settings, check the Render at Maximum Depth box.
    2. Do one of the following:
      1. Choose 32 bit
      2. Click the radio button that says “32 bit”
      3. Check the box indicating “Include Alpha Channel”
  6. Export the media by clicking the Export or Queue button
  7. After the file is exported, import the media and place the clip on V2 over an existing clip. Check if your clip now carries transparency. It should!

I hope this blog post helps you in creating alpha channels in the clips you export.

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Prevent crash on export with Premiere Pro CC & Adobe Media Encoder CC

Digital-Backdrop_smWhen you attempt to launch Adobe Media Encoder CC, or when you export from Adobe Premiere Pro CC via File > Export > Media, a crash occurs. This issue occurs on Mac OS X only.

The solution is to update the desktop Creative Cloud application. Sign in to the Creative Cloud desktop application to trigger the installation process. In some cases, it’s necessary to sign out and sign back in within the Creative Cloud desktop application to get this option.

Updating the Creative Cloud desktop application also fixes crashing on launch for the following applications:

  • Bridge CC
  • Edge Inspect CC
  • Scout CC

Updating the Creative Cloud desktop application provides fixes for other applications, as well. See the release notes here.

More details, including an alternate solution, can be found here: http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

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Install a previous version of any Creative Cloud application

rollback

Ever need to install a previous version of an Adobe Creative Cloud application? There is sometimes a need to do just this, and for a number of reasons. There might be a conflict in third party hardware, for example. Whatever your reason might be, this blog post aims to show you how to roll back to any Creative Cloud application you have installed on your computer. Here’s how:

  1. In the Creative Cloud desktop application, click on the Apps tab.
  2. Scroll down to the Find New Apps section (bottom section).
  3. In the Find New Apps header bar, click on the Filters & Versions menu.
  4. Choose Previous Versions.
  5. Find the application you wish to revert to in the list, click on the Install menu button, and choose the application you wish to revert to.
  6. The former version of the application is now installed.

Note: if the exact version of the application you want is not available when inspecting the Install menu button, you must first download the major release version, then update the application to the version you need. For example, if you wanted to download After Effects CS6 (11.0.4), you must first download After Effects CS6 (11.0) and then update that application to After Effects CS6 (11.0.4). For links to application updates, see this web page.

I hope this blog answers your questions about how to roll back or revert to an earlier version of any Creative Cloud application.

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Trimming in the timeline with transitions applied in Premiere Pro CC

Place trim cursors in the area above and below a transition to trim with transitions remaining intact

Place trim cursors in the area above or below a transition to trim with transitions remaining intact

Did you know that you can use the trim tools on an edit point even if a transition has been applied? It’s not readily apparent in Premiere Pro CC, so I thought I’d write a quick blog to show you the trick.

In Premiere Pro CC, the icon for a transition is now larger than it has been in past versions. In Premiere Pro CS6, for example, there’s plenty of room to grab an edit point with any of the trim tools. You could then ripple or roll trim an edit and the transition would remain intact.

With Premiere Pro CC’s larger transition icon, you can’t click and drag on top of the icon as you might expect. It won’t work!

So, here’s the trick: move the cursor toward the upper third or lower third of the transition. Note that the tools are enabled in these areas. It is only in the middle-third of the transition where the tools are disabled.

Try it for yourself to get the full effect!Share on Facebook

Computer shuts down while using GPU intensive applications

CircuitsWhile working in certain applications which use the GPU for processing data, do you have trouble with your computer shutting down? No errors, no freezes, just shutting down? We have been seeing a few cases in support where customers are complaining about this. In doing some troubleshooting, we have found that it’s sometimes due to hardware issues related to internal hardware components.

Does your computer shut down right away, or soon after you started working? It is likely that you don’t have a large enough power supply unit (PSU) to handle the power consumption of the GPU. In fact, the GPU is definitely a resource hog when comparing it to other hardware components. With the literature that comes with each GPU is its power consumption. Make sure you take into account the added power your system will require when adding a new GPU. In many cases, you will need a newer, more powerful power supply. For more info, see this link: http://en.wikipedia.org/wiki/Power_supply_unit_(computer)

If your computer shuts down after working with your applications after awhile, it might be due to inadequate cooling within the computer, exceeding the operating temperature limits. If the system gets too hot, heat emitting components like the CPU, hard drives, GPU, etc., might cause your computer to shut down. When adding a new hardware to your computer system, keep in mind the waste heat the components will emit. If this is the case, look into ways to cool the internal components of your computer down. See this article for an explanation: http://en.wikipedia.org/wiki/Computer_cooling

If you are experiencing this issue or a related problem, please post in our forums here: forums.adobe.com

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