Prevent crash on export with Premiere Pro CC & Adobe Media Encoder CC

Digital-Backdrop_smWhen you attempt to launch Adobe Media Encoder CC, or when you export from Adobe Premiere Pro CC via File > Export > Media, a crash occurs. This issue occurs on Mac OS X only.

The solution is to update the desktop Creative Cloud application. Sign in to the Creative Cloud desktop application to trigger the installation process. In some cases, it’s necessary to sign out and sign back in within the Creative Cloud desktop application to get this option.

Updating the Creative Cloud desktop application also fixes crashing on launch for the following applications:

  • Bridge CC
  • Edge Inspect CC
  • Scout CC

Updating the Creative Cloud desktop application provides fixes for other applications, as well. See the release notes here.

More details, including an alternate solution, can be found here: http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

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5 Responses to Prevent crash on export with Premiere Pro CC & Adobe Media Encoder CC

  1. Jussi Mäkelä says:

    It does happend on Windows 8 64bit too. At least on another of my systems. Tried to update the Creative Cloud desktop add but it generates an error at the end of upgrade procedure…

    • Spiritman says:

      Creative Cloud desktop update failed on my Win 7 Pro 64 system, too.
      The file “C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync_x64.dll” cannot be deleted or updated. Explorer locks it.
      I haven’t found a solution yet. :(

    • claude says:

      yes it does happen on windows 8

    • Rob says:

      Mine crashes on windows 8.1 as well..

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