Prevent crash on export with Premiere Pro CC & Adobe Media Encoder CC

Digital-Backdrop_smWhen you attempt to launch Adobe Media Encoder CC, or when you export from Adobe Premiere Pro CC via File > Export > Media, a crash occurs. This issue occurs on Mac OS X only.

The solution is to update the desktop Creative Cloud application. Sign in to the Creative Cloud desktop application to trigger the installation process. In some cases, it’s necessary to sign out and sign back in within the Creative Cloud desktop application to get this option.

Updating the Creative Cloud desktop application also fixes crashing on launch for the following applications:

  • Bridge CC
  • Edge Inspect CC
  • Scout CC

Updating the Creative Cloud desktop application provides fixes for other applications, as well. See the release notes here.

More details, including an alternate solution, can be found here:

Install a previous version of any Creative Cloud application


Ever need to install a previous version of an Adobe Creative Cloud application? There is sometimes a need to do just this, and for a number of reasons. There might be a conflict in third party hardware, for example. Whatever your reason might be, this blog post aims to show you how to roll back to any Creative Cloud application you have installed on your computer.

Updates: CC 2015 and CC 2017

Here’s how:

  1. Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (Mac OS), to open the Adobe Creative Cloud desktop app. If it’s not already selected, click the Apps tab at the top of the window.
  2. In the Find Additional Apps section, choose Previous Versions > View Previous Versions.
  3. Scroll to the app you want to download and click the Install button. Choose an available version to install.
  4. Find the application you wish to revert to in the list, click on the Install menu button, and choose the application you wish to revert to.
  5. The former version of the application is now installed.

Update: CC 2015 applications uninstall CC 2014 applications

By default, when you install a new Creative Cloud 2015 app it will remove the previous versions of the app on your computer. If you want to keep your previous versions installed, click Advanced Options and deselect the Remove old versions checkbox in the update confirmation dialog box. For more info, see this blog post from the After Effects team.

Update: Premiere Pro CC 2015 (9.0.1) – Premiere Pro CC 2015 (9.0.2)

If you are a Premiere Pro user and need to revert to Premiere Pro CC 2015 (9.0.1) or Premiere Pro CC 2015 (9.0.2), there is no download available for this version on the Adobe website. For now, download updates on the following pages on the prodesigntools website:

Be sure to read the instructions on the prodesigntools website before installing.

Update: Premiere Pro CC 2014.0.1 (8.0.1) – Premiere Pro CC 2014.1 (8.1)
If you are a Premiere Pro user and need to revert to Premiere Pro CC 2014.0.1 (8.0.1) or Premiere Pro CC 2014.1 (8.1), there is no download available for this version on the Adobe website. For now, download updates on the following pages on the prodesigntools website:

Note: if the exact version of the application you want is not available when inspecting the Install menu button, you may have to download the major release version, then update the application to the version you need. For example, if you wanted to download After Effects CS6 (11.0.4), you must first download After Effects CS6 (11.0) and then update that application to After Effects CS6 (11.0.4). For links to application updates, see this web page.

I hope this blog answers your questions about how to roll back or revert to an earlier version of any Creative Cloud application.

Trimming in the timeline with transitions applied in Premiere Pro CC

Place trim cursors in the area above and below a transition to trim with transitions remaining intact

Place trim cursors in the area above or below a transition to trim with transitions remaining intact

Did you know that you can use the trim tools on an edit point even if a transition has been applied? It’s not readily apparent in Premiere Pro CC, so I thought I’d write a quick blog to show you the trick.

In Premiere Pro CC, the icon for a transition is now larger than it has been in past versions. In Premiere Pro CS6, for example, there’s plenty of room to grab an edit point with any of the trim tools. You could then ripple or roll trim an edit and the transition would remain intact.

With Premiere Pro CC’s larger transition icon, you can’t click and drag on top of the icon as you might expect. It won’t work!

So, here’s the trick: move the cursor toward the upper third or lower third of the transition. Note that the tools are enabled in these areas. It is only in the middle-third of the transition where the tools are disabled.

Try it for yourself to get the full effect!

Computer shuts down while using GPU intensive applications

CircuitsWhile working in certain applications which use the GPU for processing data, do you have trouble with your computer shutting down? No errors, no freezes, just shutting down? We have been seeing a few cases in support where customers are complaining about this. In doing some troubleshooting, we have found that it’s sometimes due to hardware issues related to internal hardware components.

Does your computer shut down right away, or soon after you started working? It is likely that you don’t have a large enough power supply unit (PSU) to handle the power consumption of the GPU. In fact, the GPU is definitely a resource hog when comparing it to other hardware components. With the literature that comes with each GPU is its power consumption. Make sure you take into account the added power your system will require when adding a new GPU. In many cases, you will need a newer, more powerful power supply. For more info, see this link:

If your computer shuts down after working with your applications after awhile, it might be due to inadequate cooling within the computer, exceeding the operating temperature limits. If the system gets too hot, heat emitting components like the CPU, hard drives, GPU, etc., might cause your computer to shut down. When adding a new hardware to your computer system, keep in mind the waste heat the components will emit. If this is the case, look into ways to cool the internal components of your computer down. See this article for an explanation:

If you are experiencing this issue or a related problem, please post in our forums here:

How to get text and graphics from After Effects into Premiere Pro

Replace with AE compAs an editor, I’ve never been totally satisfied with native NLE titling tools. Sure, they’re great for down and dirty lower thirds, but I always end up wanting to animate certain elements of a line of text or some graphics using a dedicated titler or motion graphics package. Using Premiere Pro, you can use dynamic link to get material from After Effects into Premiere Pro. Why not? After Effects is the single greatest tool for creating dynamic titles and motion graphics.

Most people looking to import text or graphics into Premiere Pro probably send the clip or clips to After Effects via the Replace with After Effects Composition command. I’m all about ease of use, and this is a pretty easy way to get this work done. However, there is one issue: I do not like text applied to my clip, I prefer to have text and graphics as separate entities. It gives me more flexibility to make changes to clips without having to redo the text and graphics. Other post-production workflows might require this for various reasons, as well.

How do you create text and graphics on their own so that they are not applied to the clip? You can use this trick:

  1. Edit an Adjustment Layer or Transparent Video  in a track above the clip.
  2. Right click (Windows) or Ctrl-click (Mac OS) on the clip or clips and choose “Replace with After Effects Composition.”
  3. Once in After Effects, create the text and/or graphics treatment.
    1. If you are using Transparent Video, delete that layer in After Effects
    2. If you are using an Adjustment Layer, it is not necessary to delete it.
  4. Save the After Effects composition.
  5. The text and/or graphics are now visible in the Premiere Pro sequence.

You now have a method for getting text and graphics into Premiere Pro using After Effects with the advantage of having them as separate clips, not embedded into clips.

Reset After Effects Preferences

Screen Shot 2013-10-15 at 12.01.44 PMWhen behavior in After Effects does not seem as expected, you can reset After Effects preferences as a simple troubleshooting step. From After Effects Help:

To restore default preference settings:

  • Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
  • A dialog box launches asking you if you want to delete your preferences file. Click OK.
  • To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.

Some personal notes:

  • After you delete preferences, new preferences are automatically rebuilt for After Effects.
  • Note: since you have deleted the preferences file, you may have to reset some of your preferences.
  • For terminology’s sake, resetting preferences, deleting preferences, trashing preferences, or simply, “trashing your prefs,” all mean the same thing.

Resetting After Effects prefernces  has gotten me out of many jams. Try it if After Effects is misbehaving.

More details on Preferences.

Downloading CS6 applications from Creative Cloud

Selecting version on CC WebsiteI’ve been getting requests from customers that are looking to download CS6 applications.

Follow these instructions to get previous versions of Adobe Creative Suite software:

If you are looking to download CS6 applications or trials for CS6, you can download the applications here:

Enabling CUDA for Premiere Pro and After Effects in the MacBook Pro Retina


Premiere Pro Project Settings

Just the other day, I became the lucky recipient of a brand new MacBook Pro Retina as my new work laptop. Nice! I’m sure many of you know what I was thinking–Mercury Playback Engine support! The GPU is also supported for hardware acceleration when creating ray-traced 3D compositions in After Effects, as well. More on that a bit later.

Premiere Pro
Upon launching Premiere Pro CC (lightning fast, by the way!), I noticed that only OpenCL processing was available in Project Settings > Video Rendering and Playback > Renderer. With the NVIDIA 650M GPU, I expected to see CUDA processing available, as well, as this video card supports both OpenCL and CUDA processing. I did not.

Note: Having access to both CUDA and OpenCL processing in Premiere Pro is only available in Mac OS X. The NVIDIA 650M will only support CUDA in Windows.

This is not a Premiere Pro issue, it is because CUDA drivers are not natively installed in your shiny new MacBook Pro. You need to do that in order for CUDA processing to work with the Mercury Playback Engine. For these drivers, go to the NVIDIA site:

I found the most current driver, along with an archive of earlier drivers, here:


CUDA System Preferences – Mac OS X


Premiere Pro Project Settings

Download the driver and install it. After installation, check Apple > System Preferences for the CUDA control panel. Click on the control panel to access the controls. You can update the CUDA driver  here, if there is one available. All CUDA updates can be accessed from the control panel, so it’s a good habit to check it periodically.

To enable CUDA processing for the Mercury Playback Engine, first restart Premiere Pro. Then, head to File > Project Settings (note: for CS6 users, Project Settings are in the Project menu) to see if you have installed it.

You should now have access to CUDA processing for the Mercury Playback Engine, as shown (left).

If you are still having trouble enabling CUDA, the MacBook Pro is not seeing your NVIDIA card. You have two video cards in a MacBook Pro Retina, the NVIDIA 650M and the Intel HD Graphics 4000 built in card. I feel it is important to force the MacBook Pro Retina to use the NVIDIA 650M at all times so that it does not switch to the Intel card unnecessarily.

To do this, choose the Apple menu > System Preferences > Energy Saver and disable the Automatic Graphics Switching checkbox. That will ensure you are using the NVIDIA card at all times.

After Effects

The NVIDIA 650M in the MacBook Pro Retina is supported to accelerate ray-traced 3D compositions in After Effects, however, this is not recommended. Unfortunately, the NVIDIA 650M has barely enough VRAM to support acceleration for ray-traced 3D compositions. See this forum post by Todd Kopriva for details:

That said, users will probably try to enable acceleration in their MacBook Pro Retina anyway.

If you still want to enable CUDA processing despite potential problems you may run into, launch After Effects to make sure that the application is seeing your NVIDIA 650M. If you launch After Effects and get a Warning dialog box, the application is not seeing your GPU. The reason is that the video card may have too many other resources trying to use the VRAM (like other applications, web browsers, or connected hardware), therefore, After Effects will not enable the card because there is not enough VRAM available.


After Effects Warning dialog box

If this happens, click OK in the dialog box, and close After Effects. Close other applications, web browsers, and disconnect any hardware device reliant upon the GPU. Then, restart After Effects. Note if you get the Warning dialog box when inspecting Preferences.

If CUDA is still disabled, reboot the MacBook Pro Retina, and then relaunch the application. CUDA should now be enabled.

You can ensure that CUDA is enabled by checking the GPU Information dialog box.

To view the GPU information dialog box, choose Preferences > Preview, and then press the GPU Information button to launch the dialog box.


After Effects GPU Information

If CUDA information is available, then you will now have access to the benefits of CUDA.

For best performance, choose System Preferences > Energy Saver from the Apple menu. Click the Power Adapter button and disable Automatic Graphics Switching, and then close System Preferences.

If you continually are running out of VRAM when using hardware acceleration for ray-traced 3D rendering, it may be a better idea to do this on a computer with a NVIDIA card that has more VRAM.

Adobe Media Encoder
Adobe Media Encoder also utilizes GPU acceleration for encoding certain items. After launching the application, look in the Queue panel and inspect the menu at the bottom of the panel. There you should see some familiar choices for GPU acceleration. If CUDA processing is not available, try closing other applications and any web browsers which take up GPU resources. If that does not work, restart the MacBook Pro and CUDA processing should again be available.

I hope this article helps you troubleshoot problems you may be having enabling the NVIDIA 650M for CUDA processing in Adobe video applications.

Marking posts as correct or helpful on the Adobe forums

markascorrectHopefully, most of you have already used the Adobe forums for help in troubleshooting issues with Adobe software. If you haven’t yet checked them out, here’s a link:

After posting your question on the forums, other users try to help you solve your issue. If you have found that another user has answered your question, please mark the answer as “Correct” by clicking the link marked “Correct” at the bottom of the post. If a user has provided a helpful piece of information but did not answer your question, please mark the post as “Helpful” by clicking the “Helpful” link at the bottom of the post.

This greatly aids users trying to find correct answers to their issues. Users also get “points” for correct and helpful answers, so it’s nice to reward them, as well.

Thanks so much for marking posts as “Correct” or “Helpful.”

Saving an effect or multiple effects as a preset in Premiere Pro

About presets

Are you an effects junkie? I am. One thing I often do is create preset effects to help speed up my workflow. You create an effects preset with an effect or group of effects to create a specific visual treatment to a video clip. In the Effects panel, open the Presets bin and note the stock presets that come with the program.

Sure, you can save a single effect as a preset, I do it all the time. However, I often use combinations of multiple effects to achieve a certain result. Can combinations of effects be saved as a single preset in Premiere Pro? The answer is, “yes, you can.” Let’s first see how to create a simple effects preset, then work into making a preset containing multiple effects.

Saving a preset

Screen Shot 2013-09-03 at 3.01.38 PMTo save a single effect as a preset, do the following:

  1. Add any effect to a clip in the Timeline by doing one of the following.
    • Drag and drop an effect from the Effects panel to a clip.
    • Select the clip and then double-click an effect in the Effects panel.
  2. Open the clip in the Effect Controls panel by double-clicking the clip.
  3. Adjust any controls to achieve the desired results viewed in the Program Monitor.
  4. Right-click (Windows) or Ctrl-click (Mac OS) directly on the effect.
  5. Choose > Save Preset.
  6. In the Save Preset dialog box, name the preset. Add a description, if desired.
  7. Click OK.
  8. The preset is now available in the Presets bin in the Effects panel.

Screen Shot 2013-09-03 at 3.01.55 PMTo save multiple effects as a preset, do the following:

  1. Add effects to a clip in the Timeline, as outlined previously.
  2. Open the clip in the Effect Controls panel by double-clicking the clip.
  3. Adjust controls for each effect to achieve the desired results viewed in the Program Monitor.
    • Drag the effect to a different place in the stack of effects, if necessary.
    • Readjust controls, if necessary.
  4. Right-click (Windows) or Ctrl-click (Mac OS) on any of the effects.
  5. Choose > Save Preset.
  6. In the Save Preset dialog box, name the preset. Add a description, if desired.
  7. Click OK.
  8. The preset is now available in the Presets bin in the Effects panel.

Now, you have a preset that you can apply to any clip or group of clips you like.

Drag and drop the effects preset, or select the clip and then double click the preset to apply it.

More about presets

Note that you do not need to worry about the alpha-numeric order of multiple effects, they remain in the same order that you saved them. Also keep in mind that this preset will be saved in the Presets bin for every project you do in Premiere Pro, not just the current project.

Details about effect presets are found here in the help documentation.

Here is a video tutorial about presets:

Enjoy creating your collection of preset effects!