Getting Adobe support back on track

Sometimes you just don’t get it right. It’s true for individuals, but it’s also true of large organizations. If you needed support from Adobe recently, you may have been feeling like we failed you. Rightly so. We haven’t been doing as well as we should. It wouldn’t be visible from the outside, but we’ve been working behind the scenes to put Adobe on a better path. Today, Adobe would like to formally apologize and promise to do better.

Lambert Walsh, VP, Technical Services speaks for Adobe on this subject: “Adobe is committed to providing the most advanced, innovative products and services in the world. Recently, however, our customers have experienced a level of service that is inconsistent with what they expect and deserve. This is unacceptable and we sincerely apologize for the inconvenience caused. We are working diligently to resolve these issues.”

The whole letter (PDF, 424 K) can be found on the Adobe support site.