I’ve put together a list of some of the most frequently asked questions about Lightroom.
- If you have suggestions for an additional question, please leave a comment.
- Don’t see your question answered?
Many software issues are resolved by simply updating to the latest version, below are resources to help you keep Lightroom up to date.
Lightroom CC/Lightroom 6
Launch the Creative Cloud app from your Applications (Mac) or Programs (Win) folder if it’s not already open.
Click on the Creative Cloud icon in the top menu (Mac) or the system tray in the lower left (Win) to open the Creative Cloud window. Click on Apps to display available updates:
Note: If you encounter errors or problems updating see: Troubleshoot Updates Errors
Lightroom 5 or earlier (this will also work for Lightroom CC):
Choose Help>Check for Updates…:
To verify you have the latest version of Lightroom:
Lightroom 2015.4 & 6.4
Lightroom 5.7.1 and older
You’ll need to find a computer that is connected to the internet, and download the update to an external drive or media that you can move to the computer that’s not connected. (Note: You can install the product and updates offline, but you will need to have momentary internet access to sign-in and activate your software)
For perpetual license customers, download here:
All updates/All versions:
** Important direct download instructions (only required for links that are followed by ** See important download instructions below) To avoid the error “Access Denied: You don’t have permission to access “http://trials3.adobe.com/AdobeProducts/…” on this server” follow the instructions below:
For help installing after downloading the files complete , see this document: Start the installer after downloading.
If you use Photoshop and Camera Raw together with Lightroom, head over to Jeffrey Tranberry’s article for instructions on how to verify that Photoshop and Camera Raw are up to date.
If you encounter a crash, be sure to submit all crash reports and include your email address with the crash report.
If you submit a crash report for a known issue, we will be able to offer you a solution for correcting the problem.
For mostly non-technical questions like How-to’s or What’s New, please see the Lightroom FAQ (Frequently Asked Questions)
If your issue is with getting up and running, please see the following document: Help with Downloading, Installing or Activating
I’ve received a number of questions about what’s new in the DNG 1.4 specification that we posted earlier this week. If you’re not comfortable diving into the 101 page document, here’s a quick summary with a few of the potential implications of the new enhancements to the file format. [Please note that this content is an adaptation of a presentation created by Thomas Knoll, co-creator of Photoshop and creator of Adobe Camera Raw and the DNG file format.] Before we dig into the new changes I think it’s worth looking at the history of DNG format innovations:
DNG Version 1.0 – September 2004
DNG Version 1.1 – February 2005
DNG Version 1.2 – April 2008
DNG Version 1.3 – June 2009
DNG Version 1.4 – October 2012
Many cameras have aspect ratio crop modes, e.g. 4:3 or 16:9, yet still save the entire sensor image to the raw file. In the image below you can see that the raw file contains the entire black area within both of the camera’s crop modes. The new tags allows the crop setting to be respected but to also allow the customer to “un-crop” the image to see the entire sensor area. (See the new DNG Recover Edges Plug-in for Lightroom on Adobe Labs to “un-crop” a DNG file: http://labs.adobe.com/technologies/lightroomplugins/)
When images are “stitched together” in an alignment process or panorama process the resulting image could have “undefined” pixels around the edges. The new specification update now allows for those undefined areas to exist in a raw file format.
HDR images have a high dynamic range that will not fit into a 16-bit linear integer encoding. Floating point storage of information allows for a larger amount of dynamic range to be stored within a file:
The current tradeoff in image quality and file size between a DNG and JPEG file:
A lossy compressed DNG file is much smaller but maintains the flexibility of raw data:
DNG Proxies combine the ability to utilize lossy compression with downsampling.
These new features to the DNG file format are exciting imaging advances that enable numerous workflow opportunities.
Lightroom 4.1 is now available as Release Candidates on Adobe Labs. The ‘release candidate’ label indicates that this update is well tested but would benefit from additional community testing before it is distributed automatically to all of our customers. The final release of Lightroom 4.1 may have additional corrections or camera support.
The following bugs that were part the Lightroom 4 releases have been corrected. The team appreciates the very detailed feedback the community has provided on Lightroom 4 and we’re excited to correct a number of issues experienced by our customers. These issues have been FIXED:
A big thanks to everyone who submitted bug reports, posted entries in the U2U forums and blogged their issues so that we could improve the Lightroom 4 experience in this update.
There have been a number of questions around raw support for Lightroom and the Camera Raw plug-in.(ACR) Below is a list of new support by version. (Skip the background if you just need to know if your camera is supported)
It’s a busy time of year for the team as we just released Lightroom 4, the Photoshop CS6 beta was introduced last week and some of the new flagship cameras are beginning to have broader availability. Our consistent goal is to provide new camera support as quickly as possible. We also try to keep it simple by aligning Lightroom and ACR updates both in terms of timing and camera support. However for the few months around the launch of Lightroom 4 and Photoshop CS6, we forfeited alignment in favor of getting support out as quickly as possible. That’s why the ACR6.7 release candidate supports the 5D Mk III but the Lightroom 4.0 release does not. You’ll also note that ACR7 available with Photoshop CS6 beta, is lagging the most in updated camera support. This is based on when we lock down or “bake” the code for each release. Even though ACR7 was only released last week it was “baked” before Lightroom 4.0 and Camera Raw 6.7. Similarly, Lightroom 4.0 was finalized before Camera Raw 6.7. We’ll get Lightroom and Camera Raw in sync soon but in the interim, here’s the latest incremental support list for each product, relative to Camera Raw 6.6 and Lightroom 3.6:
Thanks for everyone’s patience and support during a busy and exciting season for new cameras and software.
Update – Lightroom 4.1 Release Candidate is now available and helps address many of the concerns listed here. Please visit http://labs.adobe.com/technologies/lightroom4-1/ to download and install Lightroom 4.1 RC.
The team would like to provide an update on several issues discovered since last Monday night’s launch. Thanks for your patience while we investigated and compiled this list.
Point Tone Curve Migration
In Lightroom 3, the Tone Curve panel added a “point curve” adjustment option in addition to the default parametric curve. When a customer upgrades their Lightroom 3 catalog to Lightroom 4, any images with point curve adjustments will lose those specific settings. This is a high severity bug and we are working hard to provide a solution as quickly as possible. Several members of the community have already started helping us test a fix that can be applied to an upgraded Lightroom 4 catalog. We’ll be providing updates via this blog and the following Lightroom Feedback thread.
“Edit in” Workflow for External Editors/Plug-ins
There is a bug on both Mac and Windows that can cause the “Edit in…” workflow to fail for third party applications and plug-ins. Many of our customers working with Nik plug-ins have found that they’re unable to launch their plug-ins from within Lightroom 4. (This is more prevalent on Windows) We are testing a solution for this problem and it will be included in our next update. Feedback on this bug is captured here.
Edit in Photoshop Workflow
Currently, the Edit in Photoshop workflow asks that you have the Camera Raw 7 plug-in installed. Please note that the Camera Raw 7 plug-in is not available at this time. The correct plug-in for Lightroom 4 and Photoshop CS5 compatibility is Camera Raw 6.7, currently available on Adobe Labs Please keep in mind that currently Camera Raw 6.7 is a a Release Candidate version of the plug-in. A “release candidate” label indicates that this update is well tested but would benefit from additional community testing before it is distributed automatically to all of our customers.
Reverse Geocoding Delays
We had a temporary loss of reverse geocoding results on Tuesday. This problem has been resolved and we’re monitoring the issue with Google’s help.
Serial Number Delivery from Adobe.com Store
A small group of customers that ordered Lightroom 4 as a software download(not a boxed copy) on Tuesday or Wednesday did not receive serial numbers. We’ve corrected the error and we’ll be monitoring this issue going forward. If you’re included in that group and have not received a serial number yet, please contact Jeff Tranberry, our Chief Customer Advocate, with your order number and any support case numbers you have.
We’ve had several questions around who is eligible for an upgrade to Lightroom 4. Any Lightroom 1, 2 or 3 version of Lightroom, education editions included, can utilize the upgrade version of Lightroom 4. The prior version of Lightroom does not need to be installed on the computer, however you will need the prior version serial number at the time of installation of Lightroom 4. (If the prior version is still installed on the computer, Lightroom 4 will automatically pick up that serial number so you don’t need to go digging through boxes or your email)
Upgrade policy for those that just purchased LIghtroom 3
We’ve seen quite a few questions from those who have just purchased Lightroom 3. If you purchased Lightroom 3 very recently you may be eligible for a complimentary upgrade to Lightroom 4: http://www.adobe.com/go/pa
If you have additional workflow or how-to questions visit our user community on Adobe.com: http://forums.adobe.com/community/lightroom
To report Issues or Ideas on how to improve Lightroom, visit our Feedback Site on Photoshop.com: http://feedback.photoshop.com/
Recovery and Fill Light are popular and powerful tools. However, they also have some limitations. For example, Recovery can result in muddy highlights, and Fill Light can lead to visible halos at high-contrast boundaries. Furthermore, it is difficult to transfer the technology behind these controls to local adjustments.
With Process Version 2012 in Lightroom 4, we have introduced a new set of Basic tone controls that overcomes these limitations and results in much higher image quality. For example, the Highlights and Shadows tools are optimized for very high contrast images, produce much smoother highlight and shadow gradations, are available as local adjustments, and minimize halo artifacts.
We recommend starting at the top of the Basic panel and working down through the controls. Start with the Exposure and Contrast controls to set the overall desired image brightness and contrast. Proceed to the Highlight and Shadow controls, using them to establish the relationship of the highlights and shadows in your image to the midtones. If needed, fine-tune your image’s tonal end points using the Blacks and Whites sliders. Note that Exposure, Contrast, Highlights, and Shadows are also available as local adjustments.
There is a bit of a relearning process, but once you have become used to the new controls we think that you’ll love them. Of course, you still have access to Fill Light and Recovery if you so choose by changing the Process Version to PV2010 in the Camera Calibration panel on the bottom right hand side.
Lightroom 4 is out and we’re compiling a list of online resources dedicated to educating photographers on Lightroom 4. Adobe maintains an official YouTube channel with many great videos and tutorials, but its often helpful to get additional perspectives. Please submit additional content through the comments section and we’ll add them to the list.
The Lightroom team is proud to announce the availability of Lightroom 4.0. With over 300,000 downloads of the Lightroom 4 public beta we’ve heard some resounding feedback that photographers would like to start using Lightroom 4 on a daily basis and migrate their previous Lightroom work to this latest version. We’re also excited to announce new pricing for Lightroom 4: $149 for those new to Lightroom and $79 for the Upgrade and Student/Teacher editions. (You can upgrade from any version of Lightroom to Lightroom 4)
|Lens Mount||Lens Name|
|Canon||Tokina AT-X 124 AF PRO DX 12-24mm f/4 (IF)|
|Canon||Tokina AT-X 124 AF PRO DX II 12-24mm f/4 (IF)|
|Canon||Tokina AT-X 165 PRO DX 16-50mm f/2.8 (IF) ASPHERICAL|
|Canon||Tokina AT-X 535 PRO DX 50-135mm f/2.8 (IF)|
|Canon||Tokina AT-X M35 PRO DX 35mm f/2.8 Macro|
|Canon||Tokina AT-X M100 AF PRO D 100mm f/2.8 Macro|
|Canon||Tokina AT-X 116 PRO DX 11-16mm f/2.8|
|Nikon||Tokina AT-X 124 AF PRO DX 12-24mm f/4 (IF)|
|Nikon||Tokina AT-X 124 AF PRO DX II 12-24mm f/4 (IF)|
|Nikon||Tokina AT-X 165 PRO DX 16-50mm f/2.8 (IF) ASPHERICAL|
|Nikon||Tokina AT-X 535 PRO DX 50-135mm f/2.8 (IF)|
|Nikon||Tokina AT-X M35 PRO DX 35mm f/2.8 Macro|
|Nikon||Tokina AT-X M100 AF PRO D 100mm f/2.8 Macro|
|Nikon||Tokina AT-X 116 PRO DX 11-16mm f/2.8|
|Nikon||Nikon AF-S NIKKOR 85mm f/1.8G|
|Nikon||Sigma 18-200mm F3.5-6.3 II DC OS HSM|
|Leica||LEICA APO-SUMMICRON-M 75 mm f/2 ASPH.|
|Leica||LEICA APO-SUMMICRON-M 90 mm f/2 ASPH.|
|Leica||LEICA APO-TELYT-M 135 mm f/3.4 ASPH.|
|Leica||LEICA ELMAR-M 24 mm f/3.8 ASPH.|
|Leica||LEICA ELMARIT-M 28 mm f/2.8 ASPH.|
|Leica||LEICA ELMARIT-M 90 mm f/2.8|
|Leica||LEICA MACRO-ELMAR-M 90 mm f/4|
|Leica||LEICA NOCTILUX-M 50 mm f/0.95 ASPH.|
|Leica||LEICA SUMMARIT-M 35 mm f/2.5|
|Leica||LEICA SUMMARIT-M 50 mm f/2.5|
|Leica||LEICA SUMMARIT-M 75 mm f/2.5|
|Leica||LEICA SUMMARIT-M 90 mm f/2.5|
|Leica||LEICA SUMMICRON-M 28 mm f/2 ASPH.|
|Leica||LEICA SUMMICRON-M 35 mm f/2 ASPH.|
|Leica||LEICA SUMMICRON-M 50 mm f/2|
|Leica||LEICA SUMMILUX-M 21 mm f/1.4 ASPH.|
|Leica||LEICA SUMMILUX-M 24 mm f/1.4 ASPH.|
|Leica||LEICA SUMMILUX-M 35 mm f/1.4 ASPH.|
|Leica||LEICA SUMMILUX-M 50 mm f/1.4 ASPH.|
|Leica||LEICA SUPER-ELMAR-M 18 mm f/3.8 ASPH.|
|Leica||LEICA SUPER-ELMAR-M 21 mm f/3.4 ASPH.|
|Pentax||Sigma 17-50mm F2.8 EX DC HSM|
|Pentax||Sigma 50-200mm F4-5.6 DC HSM|
|Sony||Tokina AT-X 116 PRO DX 11-16mm f/2.8|
|Sony||Tamron 18-200mm F/3.5-6.3 Di III VC B011|
|Sony||Sigma 17-50mm F2.8 EX DC HSM|
|Sony||Sigma 50-200mm F4-5.6 DC HSM|
|Sigma||Sigma 18-200mm F3.5-6.3 II DC OS HSM|
The Lightroom team would thank our community of photographers for participating in the Lightroom 4 public beta. We would also like to thank those “Most Valuable Contributors” who have worked very hard to provide guidance, plug-ins and support via various online forums. MVC support has been crucial in helping many of our new customers and beta customers understand and learn all of the new features and functionality in Lightroom.