Posts in Category "Support"

Camera Raw 9.5.1 now available

Camera Raw 9.5.1 is now available through the update mechanism in Photoshop CC and the Creative Cloud application. Our focus with this release was to add support for new cameras and also fix reported customer issues.

Please note that this is the final version of Camera Raw that will work using Mac OSX 10.7 and OSX 10.8.  Upcoming releases, starting with Camera Raw 9.6, will require the use of OSX 10.9 or later.

Thank you for all your feedback and passion for Camera Raw.

Bugs Fixed in Camera Raw 9.5.1

New Camera Support in Camera Raw 9.5.1

  • Pentax K-1
  • Sony DSC-RX10M3

Known Issue

  • Image flickers when moving an adjustment slider.  Note that this only occurs when using certain AMD graphics cards (such as 6450M and 6970M) on Mac OS 10.11 (El Capitan). We are working with our partners to resolve this issue. In the meantime, you can workaround this issue by disabling “Use Graphics Processor” in Camera Raw’s preferences.

Installation Instructions

Camera Raw 9.5.1 – Win | Mac

Please select Help>Updates to install the update. See Keeping Photoshop & Camera Raw up-to-date.

Please note – If you have trouble updating to the latest ACR update via the Creative Cloud application, please refer to the following plugin installation:

http://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

DNG Converter Links:  Win | Mac

Give us feedback

Once you’ve updated to the latest version of Camera Raw, don’t forget to leave us feedback about your experiences. Camera Raw wouldn’t be what it is today without our passionate and loyal customers around the world. Giving us regular feedback helps us to find and fix issues that we may otherwise not know about. We are listening.

Here are a few ways that you can send us feedback:

Report bugs and suggest features

Discuss workflow and get help with how-to questions or basic troubleshooting 

Thanks!

Lightroom CC 2015.5.1 now available

Lightroom CC 2015.5.1 and Lightroom 6.5.1 are now available.  Our focus with this release was to add support for new cameras and also fix reported customer issues.

Please note that on first launch of Lightroom CC 2015.5.1 / 6.5.1, you will need to log in to continue syncing images and metadata between desktop and your mobile devices.  To sign in, click on the Activity Center in the upper-left corner and select the “Sign In” button. For more info see these detailed instructions.

Lightroom for iOS v2.3 is now live as well. Check it out here!

activity center

The activity center is at the upper-left corner of the Lightroom desktop interface.

Thank you for all your feedback and passion for Lightroom.

Bugs Fixed in Lightroom CC 2015.5.1 / 6.5.1

New Camera Support in Lightroom CC 2015.5.1 / 6.5.1

  • Pentax K-1
  • Sony DSC-RX10M3

Known Issue

  • Image flickers when moving an adjustment slider.  Note that this only occurs when using certain AMD graphics cards (such as 6450M and 6970M) on Mac OS 10.11 (El Capitan). We are working with our partners to resolve this issue. In the meantime, you can workaround this issue by disabling “Use Graphics Processor” in Lightroom’s preferences.

Installation Instructions

Please select Help > Updates to install the update.  See Keeping Lightroom up-to-date.

Direct download links:  Win | Mac

Give us feedback

Once you’ve updated to the latest version of Lightroom, don’t forget to leave us feedback about your experiences. Lightroom wouldn’t be what it is today without our passionate and loyal customers around the world. Giving us regular feedback helps us to find and fix issues that we may otherwise not know about. We are listening.

Here are a few ways that you can send us feedback:

Report bugs and suggest features

Discuss workflow and get help with how-to questions or basic troubleshooting 

Thanks!

Camera Raw 8.6 and DNG Converter 8.6 Now Available

Camera Raw 8.6 is now available as a final release for Photoshop CS6 and Photoshop CC. This release improves performance when batch processing images, both through the Save button in Camera Raw and when converting images to DNG in the DNG Converter.  DNG Converter 8.6 is provided for customers using versions of Photoshop older than Photoshop CS6.

As mentioned here, updates to Camera Raw 8 for Photoshop CS6 only include new camera support, lens profile support, and bug fixes.  The new features listed in the release notes are only available in Photoshop CC.

New Camera Support in Camera Raw 8.6

  • Nikon D810
  • Panasonic LUMIX AG-GH4
  • Panasonic LUMIX DMC-FZ1000

New Lens Profile Support in Camera Raw 8.6

Mount Name
Canon Canon EF-S 10-18mm f/4.5-5.6 IS STM
Canon Canon EF 16-35mm f/4L IS USM
Canon Tamron 28-300mm f/3.5-6.3 Di VC PZD A010E
Canon Tamron 18-200 f/3.5-6.3 DiIII VC B011EM
Nikon Nikon 1 NIKKOR VR 70-300mm f/4.5 – 5.6
Nikon Tamon 28-300mm f/3.5-6.3 Di VC PZD A010N
Pentax Sigma 18-35mm f/1.8 DC HSM A013
Phase One A/S Schneider Kreuznach LS 40-80mm f/4.0-5.6
Sony Alpha Sigma 18-35mm f/1.8 DC HSM A013
Sony Alpha Sony 28mm f/2.8
Sony Alpha Sony 16mm f/2.8 Fisheye
Sony Alpha Sony 100mm f/2.8 MACRO
Sony Alpha Sony DT 16-105mm f/3.5-5.6
Sony Alpha Sony DT 18-200mm f/3.5-6.3
Sony Alpha Sony DT 18-250mm f/3.5-6.3
Sony Alpha Sony 70-200mm f/2.8G
Sony Alpha Sony 70-300mm f/4.5-5.6 G SSM
Sony Alpha Sony 70-400mm f/4-5.6 G SSM
Sony Alpha Sony 70-400mm f/4-5.6 G SSM II
Sony Alpha Sony 135mm f/2.8 [T4.5] STF
Sony Alpha Sony 300mm f/2.8 G SSM II
Sony E Zeiss Touit 2.8/50M

Please note – the profile for the newly added Canon EF 16-35mm f/4L IS USM lens is not automatically located when applying lens profile corrections.  This is a bug and we will fix it in a future release.  The workaround is to:

–        Manually select the profile and choose “Save New Lens Profile Defaults” in the Setup menu on the Profile tab. From then on, the lens should automatically select when the profile is enabled.

Release Notes

Camera Raw 8.6 adds camera matching color profiles for the following camera models:

  • Sony DSC-RX100 III
  • Sony A7S (ILCE-7S)
  • Sony Alpha SLT-A77 II (ILCA-77M2)

Camera Raw 8.6 introduces the following new features for Photoshop CC customers:

–        Improved performance when batch processing images via the Save button (in Camera Raw) and when converting images to DNG (in DNG Converter).  The performance improvements are available only on 64 bit systems.

Bug Fixes:

  • Fixed crash on launch in some cases on Hi DPI (Retina) systems.
  • Fixed crash when opening some Sigma SD9 raw files.
  • Fixed issue with JPEG images saved by Camera Raw not readable in some external applications.
  • Fixed automatic lens profile selection for Leica M (Typ 240) when using most recent firmware version.
  • Fixed issue with some Hasselblad H5D-50c and H5D-60 3FR raw images appearing slightly too dark. Unfortunately, this fix may affect the appearance of existing images captured with this combination of settings. It is recommended that you (1) purge the Camera Raw cache via the Camera Raw Preferences dialog, and (2) review previously captured images for unexpected brightness changes.
  • Fixed bug with converting Nikon D810 and Nikon D4S sRaw files to DNG.
  • Tweaked and updated the Adobe Standard color profile for the Nikon D810.  Please note that this only impacts customers that used Camera Raw 8.6 RC with the Nikon D810.

Please note – If you have trouble updating to the latest ACR update via the Creative Cloud application, please refer to the following plugin installation:

http://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

Download Links

DNG Converter 8.6

Mac – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5824

Win – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5825

Thanks!

 

Lightroom FAQ (Frequently Asked Questions)

I’ve put together a list of some of the most frequently asked questions about Lightroom.

Continue reading…

Keeping Lightroom Up-to-Date

Many software issues are resolved by simply updating to the latest version, below are resources to help you keep Lightroom up to date.

For a localized, translated version of this document, see: Lightroom Help / Keeping Lightroom up-to-date

Table of Contents:

What is the most current version?

Lightroom CC/Lightroom 6

  • The most current version of Lightroom CC is 2015.5.1 & Lightroom 6 is 6.5.1

Lightroom 5

  • The most current version of Lightroom 5 is 5.7.1

Lightroom 4

  • The most current version of Lightroom 4 is 4.4.

Lightroom 3

  • The most current version of Lightroom 3 is 3.6.

How do I check for and install the most current updates?

Creative Cloud:

Launch the Creative Cloud app from your Applications (Mac) or Programs (Win) folder if it’s not already open.

Click on the Creative Cloud icon in the top menu (Mac) or the system tray in the lower left (Win) to open the Creative Cloud window. Click on Apps to display available updates:

updateLRCC

Note: If you encounter errors or problems updating see: Troubleshoot Updates Errors

Lightroom 5 or earlier (this will also work for Lightroom CC):

Choose Help>Check for Updates…:

CheckForUpdates

How do I verify which version of Lightroom I have?

To verify you have the latest version of Lightroom:

Lightroom 2015.5.1 & 6.5.1

  • Choose Help > System Info… 

Lightroom 5.7.1 and older

  • Mac: Choose Lightroom > About Adobe Photoshop Lightroom
  • Win: Choose Help > About Adobe Photoshop Lightroom

LR5.7.1

What if the computer that Lightroom is on is not connected to the internet?

You’ll need to find a computer that is connected to the internet, and download the update to an external drive or media that you can move to the computer that’s not connected. (Note: You can install the product and updates offline, but you will need to have momentary internet access to sign-in and activate your software)

Lightroom 6 (the same links work for Lightroom CC):

Lightroom 5

For perpetual license customers, download here:

Lightroom 4.4

Lightroom 3.6

All updates/All versions:

** Important direct download instructions (only required for links that are followed by ** See important download instructions below) To avoid the error “Access Denied: You don’t have permission to access “http://trials3.adobe.com/AdobeProducts/…” on this server” follow the instructions below:

      1. Temporarily turn off firewalls, website/cookie blocking,  or antivirus software.
      2. Visit this page then sign in with your Adobe ID (if asked) before clicking any of the download links above.
      3. Close any windows that popped up and cancel any downloads that started.
      4. Download an installer – click or right-click on the desired link above and choose “Save Link As…” from the popup menu – and save all files to the same place (e.g. your Desktop).

For help installing after downloading the files complete , see this document: Start the installer after downloading.

How do I verify Photoshop and Camera Raw are up to date

If you use Photoshop and Camera Raw together with Lightroom, head over to Jeffrey Tranberry’s article for instructions on how to verify that Photoshop and Camera Raw are up to date.

Lightroom: Basic troubleshooting to fix most issues

lr5_totemHere is a set of basic troubleshooting steps that should resolve most problems encountered while using Lightroom.

If you encounter a crash, be sure to submit all crash reports and include your email address with the crash report.
If you submit a crash report for a known issue, we will be able to offer you a solution for correcting the problem.

Please try all the steps below prior to reporting a problem, posting on the forums or contacting support for Lightroom specific issues.

For mostly non-technical questions like How-to’s or What’s New, please see the Lightroom FAQ (Frequently Asked Questions)

If your issue is with getting up and running, please see the following document: Help with Downloading, Installing or Activating


Continue reading…