How to Fix Error Code 19457 BackingStoreException

Recently I worked on troubleshotting an issue for a customer who was encountering issues while deploying components.

The following error was seen in the LCM log and no error was seen in the server log:
============
[2012-06-29 03:55:54,681], SEVERE, main, com.adobe.livecycle.lcm.cli.LCMCLI, Failed to deploy component.
Cannot connect to service container.
com.adobe.livecycle.lcm.core.LCMException[ALC-LCM-030-201]: Failed to deploy component.
Cannot connect to service container.
 at com.adobe.livecycle.lcm.feature.deployment.DeployDSCs.deployDSCFiles(DeployDSCs.java:303)
        …..
        …..
        …..
 at com.adobe.livecycle.lcm.cli.LCMCLI.main(LCMCLI.java:344)
Caused by: ALC-DSC-000-000: com.adobe.idp.dsc.DSCRuntimeException: Internal error.
 at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.throwExceptionHandler(SoapAxisDispatcher.java:211)
        …..
        …..
        …..
 at com.adobe.livecycle.lcm.feature.deployment.DeployDSCs.deployDSCFiles(DeployDSCs.java:292)
 … 5 more
Caused by: com.adobe.idp.common.errors.exception.IDPException| [com.adobe.idp.um.config.util.CachedConfigManager] errorCode:19457 errorCodeHEX:0x4c01 message:Error occured while initializing the configuration chainedException:java.util.prefs.BackingStoreExceptionchainedExceptionMessage:null chainedException trace:java.util.prefs.BackingStoreException
 at com.adobe.idp.config.AdobeLocalPreferences.flush(AdobeLocalPreferences.java:223)
        …..
        …..
        …..
 at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.doSend(SoapAxisDispatcher.java:127)
 … 10 more
==============

The issue was that the LC_TEMP directory was not created in the location specified during initial configuration. Creating the LC_TEMP directory and re-running LCM solved the issue.

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About Ameeth Palla

Ameeth Palla is a Technical Account Manager for the Adobe Digital Enterprise Platform team. Previously he was in the role of a Technical Expert for LiveCycle for the the Technical Response Team (what is now the Sr.Support Architect role). In both roles, Ameeth handled several technical issues for various customers and worked closely to aid with Sales POC's, Development/Implementation and Manitenance of LiveCycle/ADEP Projects. In the current role he handles several high profile customer accounts and provides guidance in all aspects of LiveCycle/ADEP. Also he is a Certified LiveCycle ES2.5 Process Management Expert. He was nominated for the 'Adobe Founders Award' and the 'Excellence Matters' award for LiveCycle/ADEP BU.
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One Response to How to Fix Error Code 19457 BackingStoreException

  1. EvanJem says:

    I got the same problem ,but what you said is not suitable for me , I’ve created the LC_TMP directory and I find some files in the folder ,error is still reported at the time to deploy the components nearby 80% , following is partial error message :
    “Caused by: com.adobe.idp.common.errors.exception.IDPException| [com.adobe.idp.um.config.util.CachedConfigManager] errorCode:19457 errorCodeHEX:0x4c01 message:Error occured while initializing the configuration chainedException:java.lang.NullPointerExceptionchainedExceptionMessage:null chainedException trace:java.lang.NullPointerException