Issue:

Recently I worked on a customer issue where in they were seeing an error when the user logged into their AIR client on MAC and was unable to access the application.

The error seen was :

LC_AuthenticateUser Error: com.adobe.idp.um.api.UMException| [com.adobe.idp.um.api.impl.AuthenticationManagerImpl] errorCode:16386 errorCodeHEX:0×4002 message:user_identifier:Z027223 domain:DefaultDomcom.adobe.idp.common.errors.exception.IDPException| [com.adobe.idp.um.businesslogic.directoryservices.DirectoryServicesManagerBean] errorCode:13316 errorCodeHEX:0×3404 message:user_identifier: Z027223 domain:DefaultDom;

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