“I think the future of documentation is in search.”
“Adobe capitalizes on this trend by providing a one-stop shopping experience for user assistance. By including both Adobe and user-generated content in the search results and incorporating a broad range of media formats, Adobe Community Help presents users with more options and a better chance of finding the exact information they need.”
I couldn’t agree more!
For the complete article, read – “Interview with Peggy Harvey – The Future of Documentation: Adobe Community Help” by RJ Jacquez, Senior Product Evangelist at Adobe.