Adobe Community Help Client – New and Enhanced Search Refinements!

I’m very excited to blog about the updated version of the Adobe Community Help Client (CHC) that is now available for download. The enhancements in this version of the CHC are search-centric and provide very effective search refinements.

The CHC is an AIR application, so you get any new content updates and feature enhancements without reinstalling the CHC. When you open the CHC, you’ll be prompted to download an updated version of the AIR application that has these search refinements. 

We now have two broad search categories – Online Help and Local Help

CHCSearchLocations.jpg 

As the names suggest, these categories let you search across multiple online resources or within Help packages downloaded to your computer. Within each of these categories, you can further refine your search results to specific resources.

When you select online help, you can refine your search results by using these filter options:

 
CHCFilterResults.jpg

 

  • Adobe.com – Searches all Adobe online resources including Help pages, Developer Center articles, and knowledgebase articles.
     
  • All – A comprehensive search that includes all the resources available on adobe.com as well as the most relevant content contributed by experts from the Adobe community.

  • Adobe reference only – Searches all the online Adobe Help pages for the selected product. For example, if you select ColdFusion Builder as the product, you can search across ColdFusion and ColdFusion Builder documentation available on the web.

  • You can also narrow your search down to specific Help resources for the product. For example, if you select ColdFusion Builder as the product, you can search across ColdFusion 9 documentation or within the Installing ColdFusion Builder or Using ColdFusion Builder documentation.


 

 
CHCAdobeRef.jpg

Our research suggests that online Adobe Help resources are searched the most, so you have a handy Adobe reference only check box right at the top of the search tab. When you select this check box, the Local Help option is automatically disabled allowing you to search only across online Adobe Help resources.

When you are offline, you can use the Local Help option to search within the Help packages downloaded to your desktop.

Searching for information is now easier and faster than ever before! Do send in your feedback, and let us know how effective you find the new search refinements. 

 

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