The all-new Community Help experience for Creative Suite 6

The Adobe Community Help experience with Creative Suite 6 has changed — it’s now more customized and smarter — connecting users with the most relevant content from Adobe and experts around the world.

Here are my top three reasons on why I think the new Adobe Community Help experience is more enriching than ever before.

Enhanced topic-browsing experience

 When you access Help from your product using F1 (on Windows) or the Help menu, a topic browsing page opens in your default web browser. The web page combines community contributions and Adobe content. For example, when you launch Photoshop Help, you are taken to the Photoshop topic browsing page, which looks like this:

What I really like about topic-browsing is that you browse through carefully chosen topic categories rather than structured books. In a book structure, I’d often get lost figuring out where a topic is, and would  browse through multi-layered TOCs to get to a topic. Not anymore! I can now get to my information in a glance. For example, if I need information about a lighting filter in Photoshop, I just click the “Filter and Effect” topic category, and select the article that I want to view.

  

To see more articles related to a particular topic, just click the More link. Additionally, Adobe continually curates and adds to the collections, so you will always find the latest and greatest articles. And the content that is displayed is curated across CS5, CS5.5, and CS6 releases.

 Your online Help experience is browser-based, so you can use your browser’s native functionality to search, bookmark, comment, or rate content.

Effective online-offline Help experience 

The Adobe Help manager is an AIR-based content installation utility that downloads offline help content and notifies you when new updates are available. The Help Manager will download HTML or PDF reference that can be viewed offline, either via your web browser or via Adobe Acrobat Reader (or similar PDF viewing software). 

You can access CS6 Help offline as a downloadable PDF and view the ActionScript Reference content offline via your web browser. If no new content is available, the application will shut down until the next time you select Help. For more information about using offline Help, see Five FAQs about offline Help for CS6.

Handy-dandy CS6 Help hub

Users can access online Help for all Creative Suite products from a single CS6 Help hub page. This page is your one-stop-shop for all self-help and tutorials for CS6. You can simply bookmark this page instead of a dozen or more individual product Help pages.

For more details on Adobe Community Help, see this article. And we’d be very interested to know your thoughts on the new Community Help experience for CS6!

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