Posts in Category "Creative Suite"

Five FAQs about offline Help for Creative Suite 6

This post is to help clarify some of the most commonly asked questions about downloading and viewing offline Help for CS6 . I’m writing this post in an FAQ format to ensure that I don’t just ramble on and miss any important details.

1. How does offline Help for CS6 work?

You can access CS6 Help offline as downloadable PDFs.

The very first time you launch Help (press F1 or select Help > Product Name Help) from your Adobe CS6 product, the Adobe Help manager launches in the background and checks for the availability of new or updated content. Note that you need to be connected to the Internet for the Help manager to perform this check.

If no new content is available, the Adobe Help manager will shut down until the next time you select Help.

If new content is found, a small pop-up notification will be displayed on your desktop (usually in the lower-right corner of your screen) like this:

  

2. How can I download the CS6 Reference PDF to my computer?

If the Adobe Help manager finds new content, you see a small pop-up notification. When you click the notification message, the Help Manager launches and displays all the content available for download (under Local Content). The content available for download is indicated by a “Pending Download” status like this. 

 

You just have to select the CS6 Reference PDF that you want to download and click the Update button. Once the PDF is downloaded, the status changes to “Current“.

3. I’m using more than one CS6 product, can I download the reference PDFs for all these products at once?

Yes, you can.

To do so, go to the Download Preferences panel in the Adobe Help Manager, select the products for which you wish to have offline Help content available, and click Done.

 

Then, launch Adobe Help Manager, go to the General Settings panel, and click the Download button:

Important: The total download size for all of the available content is displayed. Large updates may take several minutes or more to download. For example, if you have CS6 Master Collection installed, it make take you some time to download PDFs for all the products in the suite.  During the download, the status of the PDF being downloaded (under Local content) is shown as “Queued“.

4. Can I view CS6 Help even when I don’t have access to the Internet?

Yes, you can, provided you’ve downloaded the required PDFs to your computer. When Internet access is not available, the Help Manager automatically switches to offline help. When you press F1 or select Help > Product Name Help from your Adobe CS6 product, the downloaded PDF opens.

 5. Can I set offline Help as my default?

If you prefer to have your Adobe products use the locally installed Help PDF by default, select Yes for Display Local Help Content Only in the General Settings panel of the Adobe Help Manager.

 

By doing so, the downloaded CS6 reference PDFs will be displayed even when you are connected to the Internet.

 

 

Adobe Community Help channel on YouTube

A quick blog post to let you’ll know that Adobe Community Help now has its own YouTube channel hosting some very helpful video tutorials from members of the Adobe community.

 On this channel, you can watch popular Learn shows that teach you how to upload files to Creative Cloud, learn about new CS6 features, cross-product workflows, and more. You can also now access all the Creative Suite 6 Getting Started videos from a single handy page.   

So, subscribe to the Adobe Community Help YouTube channel, and stay tuned for more goodness!

A quick guide to your Creative Suite 6 installation

We have a number of resources to help you with your Creative Suite 6 installation – from self-help articles to forums and support programs. Read on to know more…

Self-Help  

For detailed step-by-step information about installing Creative Suite 6, see Creative Suite 6 Installation Instructions.   

Adobe forums

 The Adobe forums are a great place for users of Adobe products to exchange questions, offer ideas, and share tips and tricks with other users. These forums are monitored actively by Adobe and community experts. 

To provide focused attention around downloading and installing, we’ve set up these forums: 

 One-to-one assistance

If you require one-to-one assistance or you’d want to contact Adobe Customer Care directly, see Adobe Creative Suite support programs  for more information and next steps.