Five FAQs about offline Help for Creative Suite 6

This post is to help clarify some of the most commonly asked questions about downloading and viewing offline Help for CS6 . I’m writing this post in an FAQ format to ensure that I don’t just ramble on and miss any important details.

1. How does offline Help for CS6 work?

You can access CS6 Help offline as downloadable PDFs.

The very first time you launch Help (press F1 or select Help > Product Name Help) from your Adobe CS6 product, the Adobe Help manager launches in the background and checks for the availability of new or updated content. Note that you need to be connected to the Internet for the Help manager to perform this check.

If no new content is available, the Adobe Help manager will shut down until the next time you select Help.

If new content is found, a small pop-up notification will be displayed on your desktop (usually in the lower-right corner of your screen) like this:


2. How can I download the CS6 Reference PDF to my computer?

If the Adobe Help manager finds new content, you see a small pop-up notification. When you click the notification message, the Help Manager launches and displays all the content available for download (under Local Content). The content available for download is indicated by a “Pending Download” status like this. 


You just have to select the CS6 Reference PDF that you want to download and click the Update button. Once the PDF is downloaded, the status changes to “Current“.

3. I’m using more than one CS6 product, can I download the reference PDFs for all these products at once?

Yes, you can.

To do so, go to the Download Preferences panel in the Adobe Help Manager, select the products for which you wish to have offline Help content available, and click Done.


Then, launch Adobe Help Manager, go to the General Settings panel, and click the Download button:

Important: The total download size for all of the available content is displayed. Large updates may take several minutes or more to download. For example, if you have CS6 Master Collection installed, it make take you some time to download PDFs for all the products in the suite.  During the download, the status of the PDF being downloaded (under Local content) is shown as “Queued“.

4. Can I view CS6 Help even when I don’t have access to the Internet?

Yes, you can, provided you’ve downloaded the required PDFs to your computer. When Internet access is not available, the Help Manager automatically switches to offline help. When you press F1 or select Help > Product Name Help from your Adobe CS6 product, the downloaded PDF opens.

 5. Can I set offline Help as my default?

If you prefer to have your Adobe products use the locally installed Help PDF by default, select Yes for Display Local Help Content Only in the General Settings panel of the Adobe Help Manager.


By doing so, the downloaded CS6 reference PDFs will be displayed even when you are connected to the Internet.



Adobe Community Help channel on YouTube

A quick blog post to let you’ll know that Adobe Community Help now has its own YouTube channel hosting some very helpful video tutorials from members of the Adobe community.

 On this channel, you can watch popular Learn shows that teach you how to upload files to Creative Cloud, learn about new CS6 features, cross-product workflows, and more. You can also now access all the Creative Suite 6 Getting Started videos from a single handy page.   

So, subscribe to the Adobe Community Help YouTube channel, and stay tuned for more goodness!

A quick guide to your Creative Suite 6 installation

We have a number of resources to help you with your Creative Suite 6 installation – from self-help articles to forums and support programs. Read on to know more…


For detailed step-by-step information about installing Creative Suite 6, see Creative Suite 6 Installation Instructions.   

Adobe forums

 The Adobe forums are a great place for users of Adobe products to exchange questions, offer ideas, and share tips and tricks with other users. These forums are monitored actively by Adobe and community experts. 

To provide focused attention around downloading and installing, we’ve set up these forums: 

 One-to-one assistance

If you require one-to-one assistance or you’d want to contact Adobe Customer Care directly, see Adobe Creative Suite support programs  for more information and next steps.

The all-new Community Help experience for Creative Suite 6

The Adobe Community Help experience with Creative Suite 6 has changed — it’s now more customized and smarter — connecting users with the most relevant content from Adobe and experts around the world.

Here are my top three reasons on why I think the new Adobe Community Help experience is more enriching than ever before.

Enhanced topic-browsing experience

 When you access Help from your product using F1 (on Windows) or the Help menu, a topic browsing page opens in your default web browser. The web page combines community contributions and Adobe content. For example, when you launch Photoshop Help, you are taken to the Photoshop topic browsing page, which looks like this:

What I really like about topic-browsing is that you browse through carefully chosen topic categories rather than structured books. In a book structure, I’d often get lost figuring out where a topic is, and would  browse through multi-layered TOCs to get to a topic. Not anymore! I can now get to my information in a glance. For example, if I need information about a lighting filter in Photoshop, I just click the “Filter and Effect” topic category, and select the article that I want to view.


To see more articles related to a particular topic, just click the More link. Additionally, Adobe continually curates and adds to the collections, so you will always find the latest and greatest articles. And the content that is displayed is curated across CS5, CS5.5, and CS6 releases.

 Your online Help experience is browser-based, so you can use your browser’s native functionality to search, bookmark, comment, or rate content.

Effective online-offline Help experience 

The Adobe Help manager is an AIR-based content installation utility that downloads offline help content and notifies you when new updates are available. The Help Manager will download HTML or PDF reference that can be viewed offline, either via your web browser or via Adobe Acrobat Reader (or similar PDF viewing software). 

You can access CS6 Help offline as a downloadable PDF and view the ActionScript Reference content offline via your web browser. If no new content is available, the application will shut down until the next time you select Help. For more information about using offline Help, see Five FAQs about offline Help for CS6.

Handy-dandy CS6 Help hub

Users can access online Help for all Creative Suite products from a single CS6 Help hub page. This page is your one-stop-shop for all self-help and tutorials for CS6. You can simply bookmark this page instead of a dozen or more individual product Help pages.

For more details on Adobe Community Help, see this article. And we’d be very interested to know your thoughts on the new Community Help experience for CS6!

Connecting Content and Community in the Cloud : Want to know More?

…about Adobe’s vision for Community Help in the coming years?

…about what Help will mean and look like when we move from the desktop to the tablet to the cloud?

…about a shared social learning experience that can blur the boundaries between “inspiration & instruction” and “content & community”?

If you answered Yes to even one of the questions above, make sure that you book your seat at the Social Studies: Connecting Content and Community in the Cloud session at Adobe MAX 2011.

In this session, Luanne Seymour, Senior Instructional Designer at Adobe, and Jaydeep Dutta, Experience Design Manager at Adobe, take you through a fascinating journey of exploring three trends that are currently sweeping the digital world: tablets moving from content consumption to creation, increasingly pervasive social features, and everything shifting to the cloud. Learn more about how UX Design and Content & Community come together to take advantage of these three trends and envision a compelling Community Help experience for designers and developers.

For more information on the session, see

Flash Builder Tips & Tricks

The Flash Builder 4.5 release introduced many new features including several coding productivity features. And to help you be more productive with Flash Builder, we put together a Flash Builder Tips & Tricks article on Adobe Dev Center that contains several simple and effective tips and timesaving shortcuts.

Do check out the article, and please let us know if there are any other tips that you find useful and we may not have covered!

Getting Started with Preview Releases of Flex SDK “Hero”, Flash Builder “Burrito”, and Flash Catalyst “Panini”

Straight off the press! – you can now download the public preview releases of the next versions of the Flex SDK, Flash Builder, and Flash Catalyst on Adobe Labs.

 The Flexteam Blog post describes the releases in good detail. But, here’s a quick list of links to various learning resources to help you get started:

 Intro articles written by the product managers 

 Samples, tutorials, and videos  

 Updated product documentation

 In the next few posts, I’ll be deep-diving into the features and their associated documentation. Until then, download the preview releases of all three products from Adobe Labs and get started!

Survey on ColdFusion

The ColdFusion team has put together a survey that gives you an opportunity to provide your feedback on ColdFusion 9. The survey also lets you indicate you wish list for the next version of ColdFusion.

So, don’t wait any longer, just visit the URL below, and provide your feedback. The entire survey should take not more than a couple of minutes.

Security update: Hotfixes available for ColdFusion

The title pretty much says it all. See the security bulletin for details. 

Feedback and Rating via Adobe Community Help Client

Earlier, when you wanted to add comments to a Help topic or rate it, you needed to go to Help on the web. With the Community Help Client (CHC), you can comment on, rate, and contribute to Help content and Adobe online resources like Developer Center articles – all from within the CHC.

To provide feedback and rating through the CHC, search for the Help topic or Adobe online resource that you want to comment on, and click Feedback & Rating in the bottom left-corner of the CHC. The Feedback & Rating tab opens to let you post your feedback.

You, of course, need a valid Adobe ID to provide any feedback and rating. If you do not have an Adobe ID as yet, you can get one in a couple of minutes by registering yourself at:

What I really like about providing feedback through the CHC is that you can categorize your feedback in the form of a tip, correction, or suggest a link to a relevant online resource. Once you post your feedback, the feedback appears with the relevant icon denoting the feedback type.

Also, don’t miss the Have a question? link – this link takes you right to the Adobe Forums (, where you can discuss your questions with other Adobe users.


So, the next time you want to provide feedback on a Help topic, do try it out through the CHC!