Posts tagged "Community Help"

Adobe Community Help channel on YouTube

A quick blog post to let you’ll know that Adobe Community Help now has its own YouTube channel hosting some very helpful video tutorials from members of the Adobe community.

 On this channel, you can watch popular Learn shows that teach you how to upload files to Creative Cloud, learn about new CS6 features, cross-product workflows, and more. You can also now access all the Creative Suite 6 Getting Started videos from a single handy page.   

So, subscribe to the Adobe Community Help YouTube channel, and stay tuned for more goodness!

Feedback and Rating via Adobe Community Help Client

Earlier, when you wanted to add comments to a Help topic or rate it, you needed to go to Help on the web. With the Community Help Client (CHC), you can comment on, rate, and contribute to Help content and Adobe online resources like Developer Center articles – all from within the CHC.

To provide feedback and rating through the CHC, search for the Help topic or Adobe online resource that you want to comment on, and click Feedback & Rating in the bottom left-corner of the CHC. The Feedback & Rating tab opens to let you post your feedback.

You, of course, need a valid Adobe ID to provide any feedback and rating. If you do not have an Adobe ID as yet, you can get one in a couple of minutes by registering yourself at: https://www.adobe.com/membership

What I really like about providing feedback through the CHC is that you can categorize your feedback in the form of a tip, correction, or suggest a link to a relevant online resource. Once you post your feedback, the feedback appears with the relevant icon denoting the feedback type.

Also, don’t miss the Have a question? link – this link takes you right to the Adobe Forums (http://forums.adobe.com/index.jspa), where you can discuss your questions with other Adobe users.

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So, the next time you want to provide feedback on a Help topic, do try it out through the CHC!

Adobe Community Help Client – don’t forget to use CTRL+F

The updated version of the Adobe Community Help Client (CHC) offers a basic yet very useful feature – the CTRL+F shortcut key to locate a word or phrase on a page displayed in the CHC.

Like CTRL+F would work in a web browser, in the CHC, too, you just need to press CTRL+F, type the word or phrase, and press ENTER. The CHC automatically searches and highlights the word or phrase that you are looking for.

 

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So, while you would use the many search refinements to reach to the right Help resource, don’t forget that CTRL+F works, too!

 

Adobe Community Help Client – New and Enhanced Search Refinements!

I’m very excited to blog about the updated version of the Adobe Community Help Client (CHC) that is now available for download. The enhancements in this version of the CHC are search-centric and provide very effective search refinements.

The CHC is an AIR application, so you get any new content updates and feature enhancements without reinstalling the CHC. When you open the CHC, you’ll be prompted to download an updated version of the AIR application that has these search refinements. 

We now have two broad search categories – Online Help and Local Help

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As the names suggest, these categories let you search across multiple online resources or within Help packages downloaded to your computer. Within each of these categories, you can further refine your search results to specific resources.

When you select online help, you can refine your search results by using these filter options:

 
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  • Adobe.com – Searches all Adobe online resources including Help pages, Developer Center articles, and knowledgebase articles.
     
  • AllA comprehensive search that includes all the resources available on adobe.com as well as the most relevant content contributed by experts from the Adobe community.

  • Adobe reference only – Searches all the online Adobe Help pages for the selected product. For example, if you select ColdFusion Builder as the product, you can search across ColdFusion and ColdFusion Builder documentation available on the web.

  • You can also narrow your search down to specific Help resources for the product. For example, if you select ColdFusion Builder as the product, you can search across ColdFusion 9 documentation or within the Installing ColdFusion Builder or Using ColdFusion Builder documentation.


 

 
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Our research suggests that online Adobe Help resources are searched the most, so you have a handy Adobe reference only check box right at the top of the search tab. When you select this check box, the Local Help option is automatically disabled allowing you to search only across online Adobe Help resources.

When you are offline, you can use the Local Help option to search within the Help packages downloaded to your desktop.

Searching for information is now easier and faster than ever before! Do send in your feedback, and let us know how effective you find the new search refinements. 

 

The Future of Documentation

I think the future of documentation is in search.”

 

Adobe capitalizes on this trend by providing a one-stop shopping experience for user assistance. By including both Adobe and user-generated content in the search results and incorporating a broad range of media formats, Adobe Community Help presents users with more options and a better chance of finding the exact information they need.”

 

I couldn’t agree more!

 

For the complete article, read – “Interview with Peggy Harvey – The Future of Documentation: Adobe Community Help” by RJ Jacquez, Senior Product Evangelist at Adobe. 

Adobe Community Publishing System

In July this year, Adobe Community Publishing 1.1 beta went live.

 

Adobe Community Publishing System (CPS) is an AIR application that lets anyone with an Adobe ID publish content to Adobe.com.

 

While the Help pages support only plain-text commenting, CPS lets community members contribute tips, movies, code snippets, and more with easy-to-use templates. Contributions are moderated by community experts. Plus, everyone in the community can rate and comment on contributions.

 

Contributing is as simple as this:

  1. Download the Community Publishing app from: http://www.adobe.com/community/publishing/download.html
  2. Author your tip using a simple template.
  3. Publish it to Adobe.com


Your contribution goes live within a few minutes, and the content is automatically added to Community Help search.

 

 

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For some very useful tips to get you started with the Community Publishing app, read through Adobe Community Publishing tips.

Have you used the ColdFusion search engine?

Adobe Community Help provides a nifty custom search engine that enables you to find the best available ColdFusion resources.

 

You don’t have to limit your search to content produced by Adobe alone, you can search for articles, blogs, tutorials, and videos from ColdFusion community experts across the world.

 

 


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The ColdFusion search engine is available from the ColdFusion Help and Support page. Or, just click here, and get started!

 

Happy searching!