In Tokyo for 8Ball

As Mike Downey posted on the FlashTeam weblog, some of the Flash Team (as well as myself) are in Tokyo all week doing customer visits. The meetings kick off tomorrow. Today (Monday) we will be meeting with the Macromedia Japan office, touching base, and getting ready for the week.

So what exactly are we doing here? Well, basically, we meet with two customers a day for about 3 – 5 hours each. We find out what they have been working on, how they use Flash, what problems they have run into and what features they want in Flash. We then spend about an hour talking to them about 8Ball (next full version of Flash) and showing some early demos and mock-ups. Finally we then get their feedback on what we show them, and drill down on the details.Once we are done with the meeting, we tweak the presentation based on the feedback / reaction, and then do it all again. Tweaking the demo, and how we plan to implement features with each meeting.It is a pretty intensive process, and very tiring. However, it has been super valuable thus far, helping us raise the priority of some items, and giving us insight on how to better implement other features.This is our third wave of such meetings (first was in San Francisco, and second was in New York City). After Tokyo, we will be doing two more waves (Europe, and probably Los Angeles).This is just one of many tools we use to get feedback and input on 8Ball. Some of the other ways we get info are the wish list (yes, we do read it!), bug reports, user group meetings, community discussions (lists, forums, weblogs), less formal customer visits and advisory boards.Anyways, since I am in Tokyo, it might take me a little longer than normal to respond to any emails. I should be able to catch up with everything at least once a day.

8 Responses to In Tokyo for 8Ball

  1. ericd says:

    awesome mike – can you take a photo of a Japanese MM tshirt or something? I’d pay cash money for one.. XL… :0

  2. darron says:

    Enjoy your time in Tokyo, Mike! It’s awesome to see such a public change on the part of Macromedia, and I 8Ball is going to the best Flash by far. Keep up the good work.

  3. mike chambers says:

    >can you take a photo of a Japanese MM tshirt or something?Good idea. I didnt even think of that.I just sent an email to see if we have any.mike

  4. n-kawai says:

    Exactly, there is a Flash user’s study meeting(F-site) on August 7. Please if convenience is very well.

  5. Hey Mike,Just heard from a (Flash) friend in Portland that you guys were out here in Tokyo making the rounds. I usually hear about it from the MM – Japan team, but I guess I was a bit late on this one.I am the Creative Director for Soundgraphix, an interactive agency that was (almost literally) built on Flash. I am sure your guys’ schedule is beyond slammed already (I remember how excited they got any time Jeremy Clark would come out, especially since he knew the language), but I would love to invite you to come by and visit the studio (the MM-J team has all of our company info, we are nearby), even for a quick 30-minute session.Or at the very least, we should met up after hours and check out Tokyo a bit, it truly is an amazing city.I’ll try and call the office tomorrow to see if there are any openings left, but if not, don’t hesitate to ring my ketai, since I am in the neighborhood: 090.5192.9202Take it easy,Lance

  6. DeMon says:

    Hey Mike,Like 8ball, I was wondering if we can expect Flash communication server 2.0 to be available soon?DeMon

  7. Arun says:

    MM in Japanese would still say “MM” right? ;-)Mike, What’s in 8Ball for Developers? 🙂