Yo ho ho and an update to RUM

Hi All,

Remote Update Manager (RUM) is a tool conceived of at a JNUC many moons ago in a bar (most likely grumpies) when times were simpler and my beard was still for the most part ginger and not greying as it is now. Unfortunately since it’s inception we have not really expanded on RUM’s core functionality due to higher priority items in the backlog. When it was confirmed that we were once again sponsoring and presenting at JNUC, I was keen to showcase some new RUM functionality. The presentation , which can be found here, went well and we received great feedback on the new functionality and also some suggestions for tweaks which we promptly incorporated.

New Features

  • Ability to list what updates are available for client
  • Ability to download updates to be installed later
  • Increased vebosity in the logs. We show specifically what succeeds or fails.
  • Better support for console logging
  • Version information now displays in the terminal

We are not planning to do another release of CCP for a little while but I was keen to get this in the hands of IT admins and so I am taking the slightly unorthodox step of posting here. Once you download the binary you can deploy in the following ways

  • You can copy the RUM binary manually to your existing clients,
  • Inject the binary into an existing CCP package (Resources folder on mac and Build on windows)
  • Replace the binary on the machine you do your CCP packaging on (ccp\utilities\RemoteUpdateManager) This will ensure the latest version of RUM is added to all new packages you create.

When we do another revision of CCP we will of course incorporate this latest version. Hopefully these updates will prove useful for you and I am excited to see what IT admins do with it.

RUM documentation can be found here

Download links




Karl Gibson | Product Manager | Creative Cloud Enterprise

CCP 1.9.2 is now live and I am trying to recover from MacSysAdmin

Hi All,

I have my feet firmly back on Irish soil after a few great days at MacSysAdmin in Gothenburg. I must say it is a very unique and engaging conference. The level of knowledge on display is quite impressive and that very much extended to working with Adobe products. After my presentation in which I requested for IT admins to continue to engage and work with us there was several very engaging discussions which will hopefully lead to new functionality and fixes.

While I was presenting and playing pool in Gothenburg the team was hard at work and we released CCP 1.9.2 yesterday. The main focus of this release was on proxy support. Previously while Pac was supported there was some issues and we also did not support WPAD. Both of which are now fully supported and from our preliminary tests with customers this build looks to have solved all of the issues customers were experiencing with these network topologies.

CCP 1.9.2 now also includes the option of Auto-updating. This can be set from the preference menu and when there is a new update of CCP you will also see a screen requesting your preference.

Finally with the introduction of El-Capitan we were required to change the location of RUM on the client system to conform with Apples new guidelines. As such, when we deploy RUM now from a CCP package it will be located in “/usr/local/bin”



Karl Gibson | Product Manager | Enterprise IT Tools

Major Milestone- Cloud Packaging has arrived

Hi All,

Lately posts have been a little thin. This past year the team has been heads down, focused on a new initiative that I’m excited to share with you.


As many may know, Adobe has used its own installer technology called RIBS for the past several years. RIBS was created to bind the individual products together when we first released Creative Suite and the technology is still used in todays Creative Cloud products.

We realize RIBS is not ideal for enterprise workflows and in order to deploy the software you are required to use either Creative Cloud Packager or it’s predecessor AAMEE. While those products offer features beyond their core competency of converting from RIBS to native installer such as the ability to specify update behaviour, pre-serialise, create update packages and license files, it is still an additional step IT need to take.  Also in order to use CCP, you need both Mac and a Windows systems clean of other Adobe software and network connectivity, requiring IT to open firewall ports.

The Change

Now, Adobe will pre-populate packages for Creative Cloud for enterprise customers. When a user logs into the Adobe Enterprise Dashboard, they will go through the following process


Adobe entitlements are detected and packages will be created automatically,

created automatically

When you select packages you can filter by “created automatically

These Pre-Created packages will leverage the default and most common settings. Users can change certain settings such as language, update behaviour and for Windows, bit architecture,

Once satisfied with the packages and settings select “build”



The system will start building and downloading packages

download copy

It’s as simple as that !

Users can also, delete packages and can filter by package creator.


The question I am sure that will arise is, why doesn’t Adobe just use native installers  ?. It is a very valid question. As i mentioned RIBS allows you to deploy multiple products in the same binary but other advantages are limited to Adobe itself. This is changing and in the not so distant future I will go in to more detail about the changes that are being made to the RIBS installers to increase the benefit to end users.

The Team

Finally (I know long post) I was in Noida nearly two years ago when we sat down as a team and discussed this new direction. We discussed the pain points and how we could remove the packaging step for IT admins. Since then the team have worked tirelessly to make this a reality. We have many features still to implement to get this where we want but as a 2.0 release this is a huge step and I want to publicly thank each member of the team who worked crazy hours and put up with my stress levels.

Now the real question is, if you have a big launch at 6am is it too early for a celebration beer ?

Video Walkthrough


Karl Gibson | Product Manager | Enterprise IT Tools

Major enhancements to Creative Cloud for enterprise

Guest Blogger: Amy Redell | Senior Product Marketing Manager

Last week, Adobe announced major enhancements to Creative Cloud for enterprise.

These enhancements include all the new features of Adobe Creative Cloud 2015 desktop and mobile apps, as well as new advanced security options and deep integration with Adobe Marketing Cloud and Adobe Digital Publishing Solution (DPS), both priced separately.

Advanced Security

Adobe now offers two hosting options to ensure protection of corporate assets, including customer-managed data encryption keys and a managed service hosting option that offers dedicated storage behind your organization’s firewall. Both hosting options meet critical IT demands and ensure at-rest data encryption, single sign-on, and the ability to granularly manage entitlements for users and groups.


Creative Cloud for enterprise with managed services continuously syncs with Adobe Experience Manager, a key component of Adobe Marketing Cloud, enabling creative and marketing teams to securely access, share and collaborate on content created with Adobe’s desktop and mobile CC apps, accelerating creative-to-marketing workflows.

In addition, Creative Cloud for enterprise will support an upcoming release of DPS. DPS continuously publishes content to mobile apps, allowing your organization to deeply engage with customers on digital devices. Upon release, DPS entitlements will be added to the Adobe Enterprise Dashboard, allowing IT admins to manage all Adobe enterprise products, including Creative Cloud, DPS, Marketing Cloud and Document Cloud, from one, central location.

Learn More

Contact your Adobe Account Executive today to discuss an extended trial of Creative Cloud for enterprise or learn more about the new hosting option.



Adobe Creative Cloud for enterprise now supports Single Sign-On

Edit 16/02/15: Survey is now closed and link has been removed.

Guest Blog: Laurel Hahn Zimmer | Product Manager | Creative Cloud for enterprise

Hi All,  

I am extremely pleased to announce that Adobe Creative Cloud for enterprise now supports Single Sign-On (SSO)!

Adobe has introduced Federated IDs which enable our enterprise customers to establish SSO between their identity management systems and Adobe products and services.

With SSO support, we’re delivering on our promise to provide IT administrators better security controls and allowing users to log in with a single credential to access Creative Cloud for enterprise desktop apps, services and mobile apps.

To learn more about the new Federated ID identity type and the other identity types available from Adobe, see Manage Identity Types. For detailed instructions on enabling SSO, see Configure Single Sign-On.

Important: For users who access the Creative Cloud for Desktop app, v1.9 is required which provides support for Federated IDs.

Finally, I’d like to highlight an upcoming IT-focused event: Live Webinar | Adobe Enterprise Dashboard: Single Sign-On and User Management on Feb 19th | View Event Info

Cheers, Laurel

Note from Karl.

Yesterday the Muse team went live with Muse 2014.3. What is significant for IT admins is on Windows Muse is now no longer considered an exception and so will now be part of the main payload. Anybody who has been deploying Muse will know that previously the process was a bit tedious so we are grateful to the Muse team for putting in the effort here to improve the process.

A short while back we introduced CCP 1.8, in the chaos to get it released in order to resolve an issue I did not have the chance to speak about one of it’s new features. As you know when you use CCP in conjunction with the Enterprise Dashboard we surface the package metadata to all admins in your org. We have now added a new field where we surface the GUID of the package. This is great if you want to remotely query systems in your environment and allows you to reconcile the package and it’s contents which are stored in the dashboard.

Package GUID


Karl Gibson | Product Manager | Enterprise IT Tools

Oh yes! Prizes & Sweepstakes Vol 2

Hi All, 

We are conducting a study regarding Adobe software and services. If you are an Adobe Enterprise Term License Agreement customer (ETLA) that manages over 50 seats then we are asking that you take 20 minutes to complete the survey below. Adobe is trying to get as much feedback as possible.  In appreciation of your time for completing the survey, you will be entered into a Sweepstakes for a chance to win one of two (2) iPad Airs. Complete the survey in the next 24 hours and we will enter you twice into the drawing to double your chances of winning!

This has always been a great forum for feedback and this is a great opportunity to have your voice heard. 

Here is the link to the survey:


We are only leaving the survey open for a few days and for a set amount of people so please complete at your earliest convenience.

Enter by 12-Feb-2015. Must be 18+. For complete details, eligible countries, and prize descriptions see Official Rules. Void where prohibited. Sponsor: Adobe

Normal service will resume tomorrow with some exciting news…


Karl Gibson | Product Manager | Enterprise IT Tools

Issue with CCP offline Mac Deployments

*Update 15/01/15*

We have now released CCP 1.8 which includes a fix for this issue. If you have created a package in the last 24 hours on Mac then we would suggest modifying this package by using CCP 1.8. You do not need to add any products or updates, simply following the screens will update the package with the latest core components and the fix will be applied.

Hi All,

Normally I would try to write something witty and topical but let me get straight to the point on this one.

We have just discovered a new issue affecting CCP that has been caused by an overnight release.

Who is this affecting

Creative Cloud Packager Mac customers who create new packages or have updated existing packages since last night 13/01

Who is this not affecting

This is not affecting Windows customers. It is not affecting any existing packages that where created/modified with CCP before 13/01. It is not affecting customers who have client systems online even if they created or edited packages since 13/01.

What is the Issue

When deploying a newly created or modified CCP Mac package to a client system that is offline and not connected to the internet the package is failing.


No workaround at this time


We have identified a fix for this issue and are urgently working to implement. The fix will be in the form of a CCP desktop client update (1.8) as always users are prompted to update on launch. Right now this is scheduled for Monday 20th January however we are trying our best to bring this date in if possible.


So in essence we are asking CCP Mac customers to hold off on creating new CCP packages or editing existing packages until 1.8 comes out.

We will keep this blog up to date as well as Twitter @Adobe_ITToolkit



Karl Gibson | Product Manager | Enterprise IT Tools

IT does not enjoy saying no ! 

Hi All,

A common misconception about IT is that we enjoy saying no. That when a user asks if they can have a particular application, before even hearing what that application is, we have already decided that we are going to say no. If you ask me who is to blame and where it all started, one word , Solitaire. Origins of this misconception aside I am going to make a bold statement, IT does not enjoy saying no.

Our employers entrust us with the responsibility of making sure our users can access what they need, when they need it, but in a secure manor. Companies take different approaches and adopt different standards to accomplish this.

Adobe Creative Cloud offers all the tools and assets your designers and creatives need to create amazing work across desktop and mobile devices.  With a user’s Creative Profile, brushes, graphics, text styles, assets and more are instantly accessible across desktop and mobile apps and between creatives working together.  This kind of connected, ubiquitous design environment has enormous benefits for the creation of content – yet many enterprise organizations face real challenges in adopting cloud-based solutions that interact with and store critical design content and intellectual properly.

Adobe is investigating alternative deployment options for Creative Cloud for enterprise customers that better address the security, network infrastructure, and management needs of large organizations.  Potential solutions include deployment of some or all of the Creative Cloud infrastructure in a hybrid cloud or managed service model – and your input on some technical and policy questions will help us understand key concerns around these kinds of delivery models.

We really hope that you can take the time to provide feedback via the survey below. It is important to us that as we investigate alternative options, that the voice of IT across different segments is represented.

Click here to be taken to the short survey


Karl Gibson | Product Manager | Enterprise IT Tools



Creative Cloud Packager 1.7- A release with a twist 

Everybody loves a good twist right ! Remember a certain film where the characters thought they were on a different planet, when it turns out they were on earth all along. What about that other film where the characters thought the best way to power a city was through the screams of children and then it turns out laughter was actually a better source of power, mind blowing twists people.

So what is our twist I hear you asking. Well today we are releasing Creative Cloud Packager 1.7 which has two new features. The first is a tweak to the UI to increase the prominence of the Creative Cloud Desktop App. Along with this change we have also introduced a new feature that provides the IT admin with the ability to disable the Apps panel of the Creative Cloud Desktop app. This allows IT to maintain control of application & updates whilst enabling there end users to access Creative Cloud services.


So the twist. We are embarking on a change to how we approach packaging. The first phase of this change has gone live today.

From speaking with IT admins over all these years what has become apparent is that in global organizations, what frequently happens is that IT admins tend to work in silos. Each packaging up their own software and updates and deploying to the machines they manage. Depending on the tool you are using there is little to no visibility of what other admins in your organization are including in their package. We would like to change this and encourage IT to be more collaborative. This will also have a positive effect on standardization.

Another aspect is that IT are not always aware that there are updates available for their package. Up to now the only way to get this information was to go to a blog that we host.

So with Creative Cloud Packager 1.7 we are introducing a new feature where your package metadata will be available to view in the Enterprise Dashboard for members in your organization.

This means when you or another admin in your organization create a package with CCP 1.7 and then logs in to the Enterprise Dashboard you/they will be able to see a consolidated view of packages that will contain the following information

Package Name

Package Contents

Package Created by/on

OS package was created for

If the package is up to date

Configuration options

What updates are available for this package

CCP Dashboard Live


For now this view is for informative purposes only and any interaction with the package itself needs to happen on the desktop and within CCP.

Note: For now this feature is only available in the Enterprise Dashboard.

So that’s our twist ! As I mentioned above this is the first phase and we have some truly amazing plans to transform the packaging experience as we enter in to 2015.

Finally as you may have seen on Twitter @Adobe_ITToolkit we are proud to be sponsoring the JAMF National User Conference again this year. I will be presenting on Wednesday 22nd October 3:30pm-4:30pm. We will be covering what the overall Creative Cloud Enterprise offering means to IT admins. I will also be joined on stage by Sachin Porwal , Computer Scientist for CCP and the always inspiring/controversial Jody Rodgers.


Karl Gibson | Product Manager | Enterprise IT Tools


Oh yes! Prizes & Sweepstakes

*Update, Survey is now closed, thank you to everyone who participated and we will be in touch regarding vouchers and Sweepstakes results*

Hi All,

Have you ever completed one of those personality surveys that try their best to define you? I always have this idea that they are going to say I am cool, calm and adaptable but you know what always comes up “opinionated” so I have decided to use my most dominant trait for the good of mankind and complete all different types of surveys. Ask me to take a survey and I am there, I recently completed a survey about the effects of lighting ambience on my mood. But not everybody is like me and some need an awesome incentive to complete a survey and so that’s what we at Adobe have done.

We are conducting a study regarding Adobe software and services. If you are an Adobe Enterprise Term License Agreement customer (ETLA) that manages over 50 seats then we are asking that you take 20 minutes to complete the survey below. Adobe is trying to get as much feedback as possible. In appreciation of your time for completing the survey, you will receive a $25 Amazon gift card and be entered into a Sweepstakes for a chance to win one of two (2) iPad Airs.

My gestation aside, this has always been a great forum for feedback and this is a great opportunity to have your voice heard.

Here is the link to the survey

We are only leaving the survey open for a short time and for a set amount of people so please complete at your earliest convenience.


Karl Gibson | Product Manager | Enterprise IT Tools