Let me start by introducing myself. I manage the engineering team responsible for the Creative Suite and its installer technology for CS4 (plus a few other odds and ends). For future versions of the Creative Suite I’ll also be responsible for the licensing and update technologies. I’ve been working at Adobe for over sixteen years as an engineer and, later, as an engineering manager. In the past I’ve done hardware design, core PostScript implementations, Acrobat Distiller, Acrobat plugins and various pieces of technology shared across Adobe products.
This blog is intended as a two-way communication about the “out of box experience” that users of Adobe software have when they purchase our products. Through posts on this blog we intend to communicate what is happening with the deployment (installer/updater) and provisioning (licensing) aspects of Adobe software. The scope includes everything from the time of purchase through download, installation, licensing and later updates of Adobe applications. Along the way we will provide some historical perspective for why things are this way today and where we’re going tomorrow.
In addition, we want to hear back from the Adobe community about your out of box experience. We’re under no delusion that the world of installers, updaters and licensing is just peachy. Some of you experience problems installing or updating Adobe software, particularly in enterprise environments. Likewise we have a few problems with the licensing technology for some customers. We want to hear about the problems you face and, hopefully, help to solve them. In addition, the information we get from you all through this blog will help us prioritize your needs so that we address the most important issues first, so please do respond in comments to the posts. We’ll do our best to keep up with you.
Most of the posts on this blog will be from the OOBE (“Out of Box Experience”) group for the Creative Suite products. Folks from various roles within the group will post, from engineering and program management through product management and customer care. We hope to bring in some individuals at Adobe working on similar aspects of non-Creative Suite products for guest posts as well.
Lastly, I want to thank a number of individuals in the Adobe user community for suggesting that the installer and licensing group have their own blog. It is through constructive and pointed feedback from such users that we’ve been able to address some of the more painful issues our users face. Hopefully this blog serves its purpose to educate both sides about what is happening so that Adobe’s installation and licensing experience continues to improve.
Sr. Engineering Manager