Archive for October, 2010

October 26, 2010

AAMME 1.2 Preview at MacTech Conference

We don’t have a breaking news section of the blog. We should because we have some news hot off the press. (Is Adobe allowed to use a hot metal printing process method metaphor?) Okay, drum roll: We are pleased to announce that AAMEE 1.2 will be previewed at the upcoming MacTech Conference in an IT Track session!

And wait, there’s more! If you have been waiting to the last minute to decide if you are going to the conference then file this next bit of news under “good things happen to those who procrastinate until the last week before the conference and then get rewarded with a special offer.” Readers of this blog (or if you got here from a retweet) get a special discount for the MacTech Conference through this Friday 10/29/10. You can save up to $200 with an option of a bundled Apple Certification Exam, or a $100 cash discount off the $899 registration price. Space is limited, so this is first come, first served. You must use this URL for the special pricing and extended offer period:

http://macte.ch/conf_adobe

The conference is being held in Los Angeles November 3-5. If you haven’t looked at the updated MacTech Conference lineup it has gone from awesome to awesomer, which isn’t a word. “Awesomer” should be, so I would have the proper adjective at my disposal. There’s over 40 sessions, check them out:

http://www.mactech.com/conference/sessions

There is also lots of other cool events going on during the conference. I am a space geek so the evening trip to the Griffith Observatory should be cool and I am definitely checking out the iPod Touch controlled Planetary Exploration Rovers.

Hope to see you there!

Jody Rodgers | Product Manager| Enterprise & Volume | Creative Suite

6:50 AM Comments (1) Permalink
October 18, 2010

Adobe CS 5 Webinar Series-JAMF Casper & AAMEE

Two deployment vendor related posts in the same day. “Double posts! What does it all mean?” you might ask. Well it means that I have been super busy and I have neglected to post about tomorrow’s Adobe Creative Suite 5 Webinar Series which has the less than succinct title “Simplify Adobe Creative Suite 5 Deployment using the Adobe Application Manager Enterprise Edition and the JAMF Software Casper Suite.” A title only a product manager would love, indeed. JAMF is co-sponsoring the webinar with us and it should be quite interesting.

Hopefully the marketing folks from Adobe and JAMF have already provided you with registration info but here it is again:

http://www.adobevents.com/eSeminars/2010/CasperSuite/JAMF/invite.html

Simplify Adobe Creative Suite 5 Deployment using the Adobe Application Manager Enterprise Edition and the JAMF Software Casper Suite
10:00 a.m. – 11:00 a.m. PT, Tuesday, October 19, 2010

Jody Rodgers | Product Manager| Enterprise & Volume | Creative Suite

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Filewave CS5 Deployment

Our partnerships with deployment vendors continue in an effort to make sure that deploying the Creative Suite applications and updates is an easy and well documented process. Filewave’s deployment and file management solutions are unique as it is file-set based, and therefore doesn’t necessarily need the Adobe Application Manager Enterprise Edition (AAMEE) to create its outputted pkg or msi files. However, AAMEE provides enterprise-specific configuration options that make it worthwhile for a Filewave admin to use AAMME. They have documented this workflow using AAMEE in their short white papers for deploying CS5 for Mac and Windows. You can get their PDFs here:

http://www.filewave.com/resources/product-brochures/

Filewave users have additional documentation on deploying CS5 and Acrobat on the Filewave Community Site.

The Filewave folks have been up to our Adobe Seattle office a couple of times recently and don’t believe us that it rains here in the fall and winter. Really, it does! They are just bringing the sunshine. Can’t fault them for that.

Jody Rodgers | Product Manager| Enterprise & Volume | Creative Suite

5:54 PM Comments (0) Permalink
October 14, 2010

Macworld 2011

A number of contributors to this blog will present at Macworld 2011. This is an opportunity to meet us face-to-face and ask any questions you might have. Last year was a very productive event. We met many of our customers or IT specialists who try to deploy and manage Adobe software. You all provided lots of good input on what direction we should take our solution.

Here’s a link to the conference session information:
http://www.macworldexpo.com/sessions?s=QSHOWA001NO7

12:04 PM Comments (0) Permalink
October 11, 2010

Adobe Provisioning Toolkit Enterprise Edition

Tanvi Dharmarha and Sanjeev Biswas are engineers from the CS Provisioning team, providing the licensing and activation solution for Adobe Creative Suite 5 and other Adobe products.

In the enterprise world, a license is owned by a single person or company, and the license grants to that person or company the permission to install and use a product on multiple computers. The number of computers allowed is specified as part of the license agreement. In this context, a 24 digit number generated by Adobe used as a key for serialization is called a volume serial number. To silently serialize the product installed on multiple computers with this volume serial number is called Volume Provisioning.

Currently there is no convenient way to provision all apps silently. In addition, it is challenging to handle field deployment issues related to volume provisioning; such as serializing (or re‐serializing) an already installed product.

To address this need we created APTEE (Adobe Provisioning Toolkit Enterprise Edition), a command line utility that can silently provision apps on multiple computers by execution of a single command. APTEE is a single executable which operates silently so that it is easily deployed with enterprise tools. APTEE can serialize apps by executing a single command.

Serialize and Unserialize

Suppose a company has a license agreement for 200 Photoshop users, 200 InDesign users, 200 Illustrator users and 200 who use multiple Design Suite Premium products. It may be much more cost effective to install a single package containing the Design Suite Premium products on all 800 machines; but, it is not acceptable to use 800 Design Suite Premium licenses when the license agreement stipulates only 200. APTEE provides a solution that allows the customer to deploy with Suite media but serialize only specific products.

  • Serializing a single product installed via suite: An enterprise administrator can package only Photoshop using DesignPremium media and install Photoshop on all user machines in trial. She can then serialize only Photoshop by providing the Photoshop serial number. She does not have to purchase the DP Suite Serial Number.

Usage:

adobe_prtk.exe ‐‐tool=ReplaceSN ‐‐serialize=Photoshop‐CS5‐Win‐GM ‐‐serial=

  • Cross Suite Serialization: An enterprise administrator can install all applications of MasterCollection using MasterCollection media and purchase the license of a cheaper suite, say DesignPremium. The administrator can then serialize using the DesignPremium serial number.

Usage:

adobe_ prtk.exe ‐‐tool=ReplaceSN ‐‐serialize=DesignSuitePremium‐CS5‐Win‐GM ‐‐serial=

  • Custom Serialization: In the case of customized application deployment, the administrator can package Master Collection media by specifying only some apps like Photoshop and AfterEffects. The administrator can specify a Master Collection serial number to install protected content. After installation, the administrator can unserialize first to remove the Master Collection serialization and then serialize to add PhotoShop and AfterEffects serial numbers separately.

Usage:

adobe_ prtk.exe ‐‐tool=ReplaceSN ‐‐serialize=MasterCollection‐CS5‐Win‐GM ‐‐serial=
adobe_ prtk.exe ‐‐tool=ReplaceSN ‐‐unserialize= MasterCollection‐CS5‐Win‐GM adobe_prtk.exe ‐‐tool=ReplaceSN ‐-serialize=Photoshop‐CS5‐Win‐GM ‐‐serial=
adobe_prtk ‐‐tool=ReplaceSN ‐‐serialize=AfterEffects‐CS5‐Win‐GM ‐‐serial=

Reserialize and MakeReplacementSN

APTEE also provides a solution for reserializing apps. First a pseudo-serial number is created by encrypting the old and new serial numbers. The pseudo-serial number is then used with the ReplaceSN option to replace an existing serial number. The special pseudo-serial number is only usable on a machine that has already been serialized with the old serial number. Thus there is no concern about the new serial number getting into the wild.

As an example, let’s say an enterprise has 200 machines. Out of those 200 machines, 100 users have Photoshop installed and serialized with a Photoshop Extended serial number. The administrator can reserialize those 100 machines with Photoshop Standard serial number in a simple way without having to worry about remaining machines that were not serialized with Photoshop Extended.

Usage:

adobe_prtk.exe –tool=MakeReplacementSN ‐‐old=PS Extended SN ‐‐new=PS Standard SN

Output:

pseudo-serial number

adobe_prtk.exe –tool=ReplaceSN ‐‐reserialize=product LEID ‐‐replacement=pseudo-serial number

Inventory Tool

Customers currently have no easy, accurate, scalable way to track the actual status of licenses deployed to machines without purchasing third party Software Asset Management tools. The resulting uncertainty in license usage is undesirable for customers and Adobe. APTEE provides a way to read the pcd files and return an XML block containing the complete inventory of a given machine. This is useful for enterprises trying to automate license audits as it helps determine how many licenses are deployed and in use.

Usage:

adobe_prtk.exe –tool=InventorySN

1:42 PM Comments (11) Permalink
October 10, 2010

First step towards achieving 100% successful installation of product updates.

Milind Wanjari is an engineer on the Updater Development Team. Here Milind talks about a simple way to give feedback on the updater and help us make it more reliable.

With the CS5 release, Adobe re-architected a new updating technology delivered to the user within Adobe Application Manager. With this new updating technology we addressed many problems users faced in earlier versions of Adobe Updater Manager.

Our intent was to fix issues or bugs users encountered while updating Adobe Creative Suite products. CS5 Updater was our first step towards achieving 100% successful installation of product updates. Our ultimate goal is to completely eliminate causes for the error screen seen by our users in product update workflows. To achieve this we continuously work to improve the update installation workflows. Our user community provides regular feedback and suggestions for the updater technology, which has been very helpful in coming up with new and better solutions. While we continue to work on such feedback and suggestions, we also want to gather success and failure rate of our patches being deployed across the globe on different machines. This will help us prioritize and troubleshoot problems to enable corrective measures.

To allow Adobe to collect information about success/failure of updates enable the Update Install Reporting feature. This feature is already part of Adobe Application Manager. When you launch Adobe Application Manager to apply an update for the first time, you will get a dialog as shown in Figure1. Press YES button on this dialog.

Figure 1 Adobe Update Install Reporter Options Dialog

Figure 1 Adobe Update Install Reporter Options Dialog

If for some reasons you have not enabled this option as mentioned above, you can still enable this in just two simple steps. Launch any CS5 product and from its menu select “Help->Updates…”to launch Adobe Application Manager. Click on the“Preferences” link and select the check box for “Send report to Adobe on Success or failure of update installation.” as shown in Figure2 below. We greatly appreciate your help in providing success or failure data to us so that we can continue to provide ever more reliable solutions.

Figure 2 Adobe Application Manager Preferences dialog

Figure 2 Adobe Application Manager Preferences dialog

11:18 PM Comments (1) Permalink