First step towards achieving 100% successful installation of product updates.

Milind Wanjari is an engineer on the Updater Development Team. Here Milind talks about a simple way to give feedback on the updater and help us make it more reliable.

With the CS5 release, Adobe re-architected a new updating technology delivered to the user within Adobe Application Manager. With this new updating technology we addressed many problems users faced in earlier versions of Adobe Updater Manager.

Our intent was to fix issues or bugs users encountered while updating Adobe Creative Suite products. CS5 Updater was our first step towards achieving 100% successful installation of product updates. Our ultimate goal is to completely eliminate causes for the error screen seen by our users in product update workflows. To achieve this we continuously work to improve the update installation workflows. Our user community provides regular feedback and suggestions for the updater technology, which has been very helpful in coming up with new and better solutions. While we continue to work on such feedback and suggestions, we also want to gather success and failure rate of our patches being deployed across the globe on different machines. This will help us prioritize and troubleshoot problems to enable corrective measures.

To allow Adobe to collect information about success/failure of updates enable the Update Install Reporting feature. This feature is already part of Adobe Application Manager. When you launch Adobe Application Manager to apply an update for the first time, you will get a dialog as shown in Figure1. Press YES button on this dialog.

Figure 1 Adobe Update Install Reporter Options Dialog

Figure 1 Adobe Update Install Reporter Options Dialog

If for some reasons you have not enabled this option as mentioned above, you can still enable this in just two simple steps. Launch any CS5 product and from its menu select “Help->Updates…”to launch Adobe Application Manager. Click on the“Preferences” link and select the check box for “Send report to Adobe on Success or failure of update installation.” as shown in Figure2 below. We greatly appreciate your help in providing success or failure data to us so that we can continue to provide ever more reliable solutions.

Figure 2 Adobe Application Manager Preferences dialog

Figure 2 Adobe Application Manager Preferences dialog

3 Responses to First step towards achieving 100% successful installation of product updates.

  1. Richard Schlobohm says:

    Because my boot drive had software problems, I’ve had to reinstall Mac OS 10.7.5 to my MacPro, and thus all my apps are gone. Thus I reinstalled Adobe CS5. I then launched Photoshop CS5 and it refused to open a Nikon raw image because it was incompatible. Believing it was because I needed an updated PS version, I went to Help and asked for updates. I got a window stating that Application Manager is needed, and is missing or damaged. Available at adobe.com. Went there, got to the above explanations and they don’t pertain. HELP! I’d like not to have to go through the 90 minute CS5 reinstall. HELP.

  2. aps says:

    I hate your installation process – which always tries to sneak in other products I don’t want and I have to abort it. Most recently it happened with a Flash upgrade. I do not want these to be automatic so I carefully select – ask me. Then I don’t remember seeing any screen that allowed me to opt out of google toolbar and chrome – but I do not want those products installed. You should make this an OPT IN option only, Please take this seriously. You disrespect all your customers by acting as if we don’t care if 2 more things than we chose get installed on our system – NOTHING but what we ask for, please!

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