Author Archive: Eric Wilde

Request for More Prerelease Testers

Hi all,

Last month we asked for prerelease testers of an upcoming new licensing solution for the Suite. Our prerelease program is now active. Thanks to all of you who are helping us make Adobe’s licensing solution more robust and useful to customers.

A second prerelease build will be coming out soon. We’re ready to increase the size of our prerelease and have more testers engaged. If you’re interested in testing the licensing solution for an upcoming version of the suite, please let me know directly through email.

Please send me:

  • Name
  • Email address
  • Corporation (if applicable)
  • Role

We’ll be taking more testers throughout the weekend and into early next week or until we hit a maximum of another 200 testers.


Font Folio Installation

Hi all,

A big thank you to all who attended our discussion at Macworld. It was really fruitful for us at Adobe. We got to meet many folks face-to-face and lots of great issues arose.

One topic that came up from an attendee was the inability to find instructions for installing Font Folio. I did a few searches online and also couldn’t find good instructions. Reaching out to the font team internally today, they pointed me to these instructions:

Hopefully this helps those who had questions about the Font Folio.

Prerelease Testers Needed

Edited: Thank you all for your response. We’ve now reached our quota of prerelease testers. No more prerelease testers will be accepted at this time.

To those of you who responded in a comment directly here, I have your contact info and will be sending you email directly. I prefer not to publish your contact info as comments on the blog for all the world to see.


Happy New Year!

We are exploring a different licensing solution in the near future and are looking for prerelease testers to help us ensure the quality of the solution exceeds earlier Adobe Creative Suite releases. If you’d like to help, please drop me a line.

Prerelease testers will receive beta versions of an upcoming Adobe Creative Suite release with a different licensing solution. The testers will be expected to install, activate and do some minimal product usage. Any problems or bugs found should be raised. Information about how to install, test and clean up systems afterwards will be sent to users who contact me showing interest.

The prerelease testing process will last two months starting on January 13th, 2011. A Mac or Windows system without other Adobe products on it will be needed to perform the testing.

A ‘Thank You’ gift will be made available to prerelease testers.

If you’re interested, please send me email directly by January 11th, 2011. We want to limit access to less than 100 users, so please respond quickly. Information needed in your response includes:

  • Name
  • Email address
  • Company
  • Role in corporation

Thanks for your help and feedback. My direct email address is:

Macworld 2011

A number of contributors to this blog will present at Macworld 2011. This is an opportunity to meet us face-to-face and ask any questions you might have. Last year was a very productive event. We met many of our customers or IT specialists who try to deploy and manage Adobe software. You all provided lots of good input on what direction we should take our solution.

Here’s a link to the conference session information:

Adobe Provisioning Toolkit Enterprise Edition

Tanvi Dharmarha and Sanjeev Biswas are engineers from the CS Provisioning team, providing the licensing and activation solution for Adobe Creative Suite 5 and other Adobe products.

In the enterprise world, a license is owned by a single person or company, and the license grants to that person or company the permission to install and use a product on multiple computers. The number of computers allowed is specified as part of the license agreement. In this context, a 24 digit number generated by Adobe used as a key for serialization is called a volume serial number. To silently serialize the product installed on multiple computers with this volume serial number is called Volume Provisioning.

Currently there is no convenient way to provision all apps silently. In addition, it is challenging to handle field deployment issues related to volume provisioning; such as serializing (or re‐serializing) an already installed product.

To address this need we created APTEE (Adobe Provisioning Toolkit Enterprise Edition), a command line utility that can silently provision apps on multiple computers by execution of a single command. APTEE is a single executable which operates silently so that it is easily deployed with enterprise tools. APTEE can serialize apps by executing a single command.

Serialize and Unserialize

Suppose a company has a license agreement for 200 Photoshop users, 200 InDesign users, 200 Illustrator users and 200 who use multiple Design Suite Premium products. It may be much more cost effective to install a single package containing the Design Suite Premium products on all 800 machines; but, it is not acceptable to use 800 Design Suite Premium licenses when the license agreement stipulates only 200. APTEE provides a solution that allows the customer to deploy with Suite media but serialize only specific products.

  • Serializing a single product installed via suite: An enterprise administrator can package only Photoshop using DesignPremium media and install Photoshop on all user machines in trial. She can then serialize only Photoshop by providing the Photoshop serial number. She does not have to purchase the DP Suite Serial Number.


adobe_prtk.exe ‐‐tool=ReplaceSN ‐‐serialize=Photoshop‐CS5‐Win‐GM ‐‐serial=

  • Cross Suite Serialization: An enterprise administrator can install all applications of MasterCollection using MasterCollection media and purchase the license of a cheaper suite, say DesignPremium. The administrator can then serialize using the DesignPremium serial number.


adobe_ prtk.exe ‐‐tool=ReplaceSN ‐‐serialize=DesignSuitePremium‐CS5‐Win‐GM ‐‐serial=

  • Custom Serialization: In the case of customized application deployment, the administrator can package Master Collection media by specifying only some apps like Photoshop and AfterEffects. The administrator can specify a Master Collection serial number to install protected content. After installation, the administrator can unserialize first to remove the Master Collection serialization and then serialize to add PhotoShop and AfterEffects serial numbers separately.


adobe_ prtk.exe ‐‐tool=ReplaceSN ‐‐serialize=MasterCollection‐CS5‐Win‐GM ‐‐serial=
adobe_ prtk.exe ‐‐tool=ReplaceSN ‐‐unserialize= MasterCollection‐CS5‐Win‐GM adobe_prtk.exe ‐‐tool=ReplaceSN ‐-serialize=Photoshop‐CS5‐Win‐GM ‐‐serial=
adobe_prtk ‐‐tool=ReplaceSN ‐‐serialize=AfterEffects‐CS5‐Win‐GM ‐‐serial=

Reserialize and MakeReplacementSN

APTEE also provides a solution for reserializing apps. First a pseudo-serial number is created by encrypting the old and new serial numbers. The pseudo-serial number is then used with the ReplaceSN option to replace an existing serial number. The special pseudo-serial number is only usable on a machine that has already been serialized with the old serial number. Thus there is no concern about the new serial number getting into the wild.

As an example, let’s say an enterprise has 200 machines. Out of those 200 machines, 100 users have Photoshop installed and serialized with a Photoshop Extended serial number. The administrator can reserialize those 100 machines with Photoshop Standard serial number in a simple way without having to worry about remaining machines that were not serialized with Photoshop Extended.


adobe_prtk.exe –tool=MakeReplacementSN ‐‐old=PS Extended SN ‐‐new=PS Standard SN


pseudo-serial number

adobe_prtk.exe –tool=ReplaceSN ‐‐reserialize=product LEID ‐‐replacement=pseudo-serial number

Inventory Tool

Customers currently have no easy, accurate, scalable way to track the actual status of licenses deployed to machines without purchasing third party Software Asset Management tools. The resulting uncertainty in license usage is undesirable for customers and Adobe. APTEE provides a way to read the pcd files and return an XML block containing the complete inventory of a given machine. This is useful for enterprises trying to automate license audits as it helps determine how many licenses are deployed and in use.


adobe_prtk.exe –tool=InventorySN

First step towards achieving 100% successful installation of product updates.

Milind Wanjari is an engineer on the Updater Development Team. Here Milind talks about a simple way to give feedback on the updater and help us make it more reliable.

With the CS5 release, Adobe re-architected a new updating technology delivered to the user within Adobe Application Manager. With this new updating technology we addressed many problems users faced in earlier versions of Adobe Updater Manager.

Our intent was to fix issues or bugs users encountered while updating Adobe Creative Suite products. CS5 Updater was our first step towards achieving 100% successful installation of product updates. Our ultimate goal is to completely eliminate causes for the error screen seen by our users in product update workflows. To achieve this we continuously work to improve the update installation workflows. Our user community provides regular feedback and suggestions for the updater technology, which has been very helpful in coming up with new and better solutions. While we continue to work on such feedback and suggestions, we also want to gather success and failure rate of our patches being deployed across the globe on different machines. This will help us prioritize and troubleshoot problems to enable corrective measures.

To allow Adobe to collect information about success/failure of updates enable the Update Install Reporting feature. This feature is already part of Adobe Application Manager. When you launch Adobe Application Manager to apply an update for the first time, you will get a dialog as shown in Figure1. Press YES button on this dialog.

Figure 1 Adobe Update Install Reporter Options Dialog

Figure 1 Adobe Update Install Reporter Options Dialog

If for some reasons you have not enabled this option as mentioned above, you can still enable this in just two simple steps. Launch any CS5 product and from its menu select “Help->Updates…”to launch Adobe Application Manager. Click on the“Preferences” link and select the check box for “Send report to Adobe on Success or failure of update installation.” as shown in Figure2 below. We greatly appreciate your help in providing success or failure data to us so that we can continue to provide ever more reliable solutions.

Figure 2 Adobe Application Manager Preferences dialog

Figure 2 Adobe Application Manager Preferences dialog

CS Live Deployment Study

The following post comes from the CS Live team. CS Live is a set of online services that harness the connectivity of the web and integrate with Adobe Creative Suite 5 software to simplify the creative review process, speed up website compatibility testing, and more.

Hello IT Professionals!

We are doing a major study at Adobe for our enterprise and education licensing customers, and we’d love to talk to you. In particular, we’d like to share with you some new ways to manage and deploy Adobe CS Live hosted services. We are only looking for 1 hour of your time, anytime from mid August to mid September. The study will involve looking at some mockups and/or workflows and will be done over Adobe® Connect™. All selected participants (or participant teams) will receive a $100 Visa gift certificate for your time.

Your participation will help us shape and improve our product development efforts at Adobe and will help direct millions of dollars in funding. If that sounds interesting, please contact Hawro Mustafa,, on or before August 30th to sign up. Please put “Adobe CS Live Enterprise and Education study” in the subject line and fill out the information below in the body of the email.

Size of Organization:
Name and quantity of Adobe products that you normally deploy:
Type of purchase contract with Adobe (e.g. TLP, CLP):
Any hosted services currently used by your organization:
Best time for you to participate in this study:
Additional Information and/or alternate contact information:

Thank you for your time,
Adobe CS Live Team

Adobe Application Manager, Enterprise Edition Mac

The Mac version of AAMEE is now Golden Master. It is available at the same link as below. The primary change between the Preview version from last month and the release version now is that there need be nobody logged into the target system in order to deploy via ARD. This particular fix is something that many, many users have requested. Our hope is that it makes AAMEE much more useful for our Mac-based customers.
Update: It seems the DevNet servers are now linking back to a the previous build. Will get this fixed ASAP and update here. –e
Update: We’re back up and good to download. –e

Adobe Application Manager, Enterprise Edition Now Available

Adobe posted the certified version of the Adobe Application Manager Enterprise Edition on our Developer Connection web page as well as our Licensing Web Sit today. You can find the Developer Connection downloads here:
CS5 Enterprise Deployment Toolkit (AAMEE)
Both Windows and Mac versions of freely available to all who wish to use them, including documentation. However, the MacOS version is a “Preview” version only due to a known issue with regard to deploying packages through ARD. When deploying through ARD a user is currently required to be logged in on the target system. We’re trying to fix this bug ASAP and will repost the MacOS version once the bug is fixed and a new build is certified. Current plans are to repost with the ARD fix so that no user is required to be logged in to the target system before the end of June.
Updated: It took much longer than expected to push to production; but, AAMEE should now be available on both LWS and the above URL. The above URL now points to production as well.

Dreamweaver/Browser Lab Patch

A Dreamweaver CS5/Browser Lab patch was released last week. Our data is showing about a 20% failure rate for this patch actually getting successfully installed; but, we have had zero escalations from customers. If anyone has had a failure with this patch please contact us so we can try to understand why the patch is failing for customers.
We do have a couple of cases internally where the patch failed to install and have fixes for these issues; but, we don’t know if customers are seeing the same problems or different problems. Note that other CS5 patches already released tend to have a much higher success rate. Thus far its only this patch that seems to have problems.