Author Archive: Karl Gibson

Oh yes! Prizes & Sweepstakes

*Update, Survey is now closed, thank you to everyone who participated and we will be in touch regarding vouchers and Sweepstakes results*

Hi All,

Have you ever completed one of those personality surveys that try their best to define you? I always have this idea that they are going to say I am cool, calm and adaptable but you know what always comes up “opinionated” so I have decided to use my most dominant trait for the good of mankind and complete all different types of surveys. Ask me to take a survey and I am there, I recently completed a survey about the effects of lighting ambience on my mood. But not everybody is like me and some need an awesome incentive to complete a survey and so that’s what we at Adobe have done.

We are conducting a study regarding Adobe software and services. If you are an Adobe Enterprise Term License Agreement customer (ETLA) that manages over 50 seats then we are asking that you take 20 minutes to complete the survey below. Adobe is trying to get as much feedback as possible. In appreciation of your time for completing the survey, you will receive a $25 Amazon gift card and be entered into a Sweepstakes for a chance to win one of two (2) iPad Airs.

My gestation aside, this has always been a great forum for feedback and this is a great opportunity to have your voice heard.

Here is the link to the survey

We are only leaving the survey open for a short time and for a set amount of people so please complete at your earliest convenience.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

I love the smell of a new release in the morning – CCP 1.6 is Live

Hi All,

What a lovely morning it is and you know what makes a morning even better? coffee and you know what else? a croissant. But after your coffee and croissant, that’s right a new product release! Fresh on the heals of the awesome 2014 product announcements + Ink and slide. We have also gone and released a new version of Creative Cloud Packager.

Features of this version include

The ability for Enterprise and Education Device License customers to create a license file.

Enterprise folks will remember this from the AAMEE days but it is also now possible to use CCP to create a license file. This is useful for enterprise customers if they wish to go from trial to serialised deployment or they wish to change from one license key to another.

For Education Device License customers this is especially important if you are trying to migrate from one license type to another for example going from a Team Named license to Device license.

CCP 1.6 copy

We have also added a nifty feature whereby when you create a license file we also produce a Un-License file that can be used to remove the Creative Cloud License from an existing machine.

The ability to create a package with just the Creative Cloud for desktop app

In the past it was not possible to create a package with just the Creative Cloud for Desktop app. This made things a little difficult if you wanted to deploy an update to the app across your environment. You can now create a CCP package containing just the desktop App.

Issues

InDesign CC 2014 & InCopy CC 2014 (32 Bit Windows) Issue

With the release of InDesign & InCopy CC 2014 we noticed an issue whereby when you select a 32 bit package in CCP an error is encountered during the build process. This is due to the maximum file path being exceeded during extraction. We are working on a long term fix however in the interim we have documented the required workaround here.

Adobe Muse CC 2014

On Mac, Muse CC 2014 is bundled in the main payload and it no longer requires an Adobe ID upon launch.

On Windows, Muse CC 2014 is still treated as an exception furthermore there is some nuances to how it is deployed. More information can be found here

Again we are working with the relevant teams to try and improve the process and make it as painless as possible to deploy.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

Identity – We all have one, even Jason Bourne !

Hi All,

The Creative Cloud brings many advantages to Creative Professionals. The applications are as always, the focal point of this value but we have also added tremendous value via the services such as Storage, Behance, Typekit etc. Access to these services has thus far remained elusive for our Creative Cloud Enterprise customers due to the fact that in order to use a service you need to have an identity. Every enterprise is unique in how it implements and manages identities but what is paramount to all enterprises is security. Adobe has been working hard to offer it’s enterprise customers methods of identity implementation that will satisfy all these requirements.

There are two aspects to this.

-The identities themselves

-How the identities are managed

The identities

As you are no doubt aware the topic of identity is a complicated one (Jason Bourne took 2.5 years to learn his) and so the low level details will not be addressed here. What we did however want to do is provide a high level overview of the approach Adobe is taking to enterprise identities. So I asked Terry Ryan (Sr Creative Cloud Evangelist) to work his magic and provide a synopsis of the different types of identities and the use case for each. I think he has done a fantastic job at summarising such a complicated topic.

How identities are managed

A new centralised Adobe Enterprise Dashboard will be used to manage these identities, specify password complexity, control entitlements, download deployment tools and raise support tickets. This will be covered in more detail at a later time but here is a sneak preview.

overview

I am incredibly excited to be sharing this news and I look forward to going in to more detail in the near future.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

Creative Cloud Packager 1.5 is Live

ccp copyccp copyCCP Segment screen

Hi All,

It has been a little while since my last post. That does not mean that I have embraced the dream to retire to some remote island off Fiji or at least spend 6 months out of the year there. A place with no internet connectivity, and just a small shop to get supplies from and make a long distance phone call across a crackled line once a month to touch base with the outside world. I guess this would also mean I would have no need for my pedometer, smart watch, tech glasses, Bluetooth headphones, smart thermostat, smart smoke detector and most distressingly my smart crockpot. On reflection, it seems as though I have invested way too much in technology to ever lead a life of solitude and so with that settled, let’s get on to business.

Some of you will already have noticed that Creative Cloud Packager 1.5 is live and available to download. This release includes several under the hood changes as well as customer facing features.

  • Creative Cloud Packager now supports Value Incentive Program (VIP) for education customers.
  • You can now deploy specific version updates, rather than just the latest updates.

-If a newer update is present in CCP and you wish to deploy and older version of it from some physical media you may do so via the offline media workflow.

  • Creative Cloud Packager also supports packaging non-Creative Cloud apps.

-Creative Cloud Packager will allow customers also entitled to Premiere Elements for Mac, Photoshop Elements for Mac and Technical Communication Suite to package and deploy using Creative Cloud Packager. This is accomplished when you enter a license key for the relevant product in to the packager and we will fetch the product and present it for packaging.

  • Adobe Update Server Setup Tool (AUSST) now supports secure connections (https).

-The product update binaries, however, are still transferred over http.

  • New customer segment Identification screen (as above)
  • Trial License workflow for enterprise renamed to Named License (can still be used for trial)

If you have not updated yet then all you need to do is launch CCP and you will be prompted to update.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

MacIT 2014

Hi All,

Last year Adobe was one of the sponsors of MacIT in SF. It was a great few days and we got to meet and have a chat with some awesome IT admins about the newly introduced Adobe Creative Cloud Offerings and the newest addition to the IT Tools, Creative Cloud Packager. These events are incredibly valuable to us as it gives us a great opportunity to speak with those who use the IT Tools like Creative Cloud Packager, AUSST and RUM on a daily basis. IT admins have always been incredibly generous with their time and knowledge and this has allowed us to steer the IT tools in the right direction up to now and hopefully continuing to do so in to the future.

So with that said I am very happy to announce that Adobe is returning as a sponsor for MacIT 2014. We will be presenting on Thursday 27th March at 1:15pm-1:35pm. Now you are probably thinking one of two things, wait that’s only 20 minutes and I really want to hear what Adobe has to say about Creative Cloud for enterprise and the IT Tools (you won’t be disappointed) or wait that’s only 20 minutes and I really want to give Adobe a piece of my mind, well good news my friends we will also have a booth and so you can pull up a chair and talk to us good or bad for even longer. If we are not at the booth then we are either having lunch , having a beer or being inconspicuous but if you can find us or identify us then feel free to come over and chat (warning please approach slowly, we scare easily and become shy)

Looking forward to seeing you all there.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

Creative Cloud Packager 1.4 is Live

Hi, All

As we enter this period of festivity the thought crossed my mind, what do you get an IT admin for Christmas to say thank you? To me the most obvious gift would be a smart watch, but you know what I have found thus far in my experiments with smart watches, they are not actually terribly smart. It is difficult enough to justify having another piece of technology with you but then you get the dreaded question, “so you can send text messages from the watch?”  or  “can you make phone calls from your watch?” Well, no, I can’t do either of those things, but I can have different watch faces, not bad for $150. Again I digress and so smart watches are not what I would like to give to the IT admin this festive period. Instead, how about a new version of Creative Cloud Packager?

Creative Cloud Packager 1.4 – Features

Package Modification

Quite some time ago in the AAMEE days, you (the IT admin) asked for a way to modify a previously created AAMEE package so you could add applications and updates without needing to create a new package from scratch every time a new update came out. This of course was a great idea and we added this feature to AAMEE. The problem is although this feature was great, we were not able to get it in to Creative Cloud Packager… until now.

In CCP 1.4, you now have the ability to modify a previously created package. You now can add updates, as well as add or remove applications to your existing package. There is a small caveat in that this feature is only possible from CCP 1.4 onwards, so packages created with CCP 1-1.3 cannot be modified.

Support for Physical Media

One of the great features of CCP is the ability to pull the Creative Cloud Applications and Updates directly from the cloud and create a customized package. However, there are some rare instances where the time or bandwidth required to pull down the Creative Cloud applications and updates is not possible or feasible. For this purpose CCP 1.4 will now allow you to create a package from physical media. This means that if you are in a location with poor Internet bandwidth or a locked down environment whereby access to the Internet is only briefly possible, then we would suggest you request physical media and use CCP 1.4 to create a package.

CCP 1.4 Physical Media CCP 1.4 physical media 2

Note: Although CCP supports packaging from physical media, online connectivity is still required to validate licensing information.

How to order physical media

Physical media is granted on an exception only basis. To obtain the media you must contact your Adobe Account Manager or Adobe Support.

CCP 1.4 is live now and you will be prompted to install the next time you launch.

For more information on this release please visit the Creative Cloud Packager help page

Finally I just want to say a big thank you to the IT admin community for all your help this year. I have attended and spoken at many IT events, written on many blogs/forums and have been on conference calls with many of you. Your support, ideas and criticism are very much appreciated.

The CCP team wishes you and your families a great holiday period and we look forward to working with you next year.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

Creative Cloud Packager 1.3 is live

Great news, Creative Cloud Packager 1.3 is now live.

We are genuinely excited about this release. Not that CCP 1.2 was not exciting, actually who am I kidding it was important in that it had some bug fixes but that’s not exciting is it ? Though maybe I am being presumptuous and their are people out there who just love a good bug fix. CCP 1.3 on the other hand brings some pretty exciting features and just to keep those aforementioned people happy we also have some bug fixes.

Here are the new features in CCP 1.3

  • Support for archived versions of Products
  • Support for Native application Installers (Edge Code, Edge Reflow, Scout, Gaming SDK)
  • Support for Proxy Auto Configuration (PAC) files
  • RUM support for Feature Bearing updates
  • New Shortcut locations
  • New IT Tools Un-installer
  • Build information in Product UI

ccp 1.3 archive

 

Let’s start with

Support for archived versions: The Creative Cloud gives you access to the latest and greatest Adobe products but also access to previous or archived versions of products which is a very important aspect to many peoples workflows. CCP 1.3 now allows you to package the latest and greatest but also archived versions of applications beginning with CS6 era applications. They can be packaged together or separately depending on what your requirement is.

Support for Native application installers: In the past you would need to download separately from Adobe’s licensing website any applications that were native installers. In this release those applications are now downloaded directly from CCP.

Support for Proxy Auto Configuration (PAC) files: CCP will now honor PAC files that are used to provide proxy information.

RUM support for Feature Bearing Updates: This was a big one, you can now install FB updates by invoking RUM or by going to the “Help” menu of the product itself, this was not previously possible for Creative Cloud Enterprise customers.

As promised there are some important bug fixes in this release. Some customers where having issues with imaging when non Creative Cloud products where included in the image, this should now be fixed. Customers using AUSST where experiencing an intermittent issue whereby downloads where timing out. We have now updated the version of AUSST carried in the CCP 1.3 download and also on Devnet to resolve these issues.

What do you need to do to get this amazing new release you ask ? Why just re-launch CCP and you will be prompted to self update.

For more information on this release please visit the Creative Cloud Packager help page

Finally a special thank you to all the participants who helped test out the Pre Release version. Your input as always is incredibly valuable.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

Creative Cloud Packager 1.3 Pre-Release

Hi All,

We have received great feedback since the Creative Cloud Packager 1.1 release in June and by all accounts it has been a success. That said the AAMEE team (which we should really rebrand to the CCP Team) have never been ones to rest on their laurels so we have been hard at work preparing the next major release. This is where we need your help. We would like to run a limited Pre-Release of CCP 1.3 for existing Creative Cloud for team and Creative Cloud for enterprise customers. This allows us to gather valuable feedback from you the IT admin because as I have said before this is why we do what we do.

 

Here are the new features in CCP 1.3

  • Support for Archived versions of Products
  • Support for Native application Installers (Edge Code, Edge Reflow, Scout, Gaming SDK)
  • New Shortcut locations
  • New IT Tools Un-installer
  • Build information in Product UI
  • Support for Auto Proxy Pac files *in final release*

 

The highest priority has been to add the support for archived versions of products. This is to support Creative Cloud for team and Creative Cloud for enterprise customers who are entitled to the latest and greatest but also archived versions of products. Up until now you could use CCP to package the latest and greatest but what if you also wanted to deploy a previous version of Photoshop for example? In this scenario as it currently stands you would need to download AAMEE, point it at the CS6 media and create a separate package. This new release streamlines the entire process by allowing you to create a CCP package that contains the latest and greatest in addition to any archived versions you would like to select.

 

ccp 1.3 archive

Pre-Requisites for Pre-Release

Open for Existing Creative Cloud for team customers

Open for Existing Creative Cloud for enterprise customers

 

How long is the Pre-Release running for 

The Pre-Release will run for around 3 weeks however we do have a threshold in terms of how many users we will be able to add. So please don’t take it personally if you do not get a response from us as chances are we have reached our quota.

 

How to apply

If you are an existing Creative Cloud Team or Creative Cloud Enterprise customers. I would ask that you please go to the following link and provide the required information.

 

https://adobeformscentral.com/?f=byue-iCfXCTtJM-zDUvDTw

 

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

 

Creative Cloud Packager 1.1 – A big week for CC Team & Enterprise customers

Hi All,

There has been many big days in my life but very few big weeks. Perhaps the week I got married and the week I went to Disneyland (not the same week) but this week must also be up there. On Monday 17/06 Adobe released it’s brand new Creative Cloud branded applications. Which I must say are extremely impressive with lots and lots of new features. On Tuesday 18/06 we realised that as a result of the changes on Monday there was an issue with Creative Cloud Packager 1.0 which was preventing package creation.  Ooops this was obviously not intended. However stay with me we have a fix.

We are now on Wednesday ,  which also happens to be my favourite day of the week, just in case that comes up in the Karl Gibson trivia quiz at your local bar. Today we are going to release Creative Cloud Packager 1.1. for our Creative Cloud Team customers.

Fear not Creative Cloud Enterprise customers we have not forgotten you. The great and really exciting news is that Creative Cloud Packager 1.1 will also be available for you. Since we released Creative Cloud Packager 1.0 in April for Creative Cloud Team customers the feedback has been overwhelmingly favourable. With this in mind it was really important to us that Creative Cloud Enterprise customers also have this this experience when it came time to packaging the new Creative Cloud applications & updates. Here is the breakdown of Creative Cloud Packager Features

 

  • Downloads applications & updates directly from Adobe’s Creative Cloud- No physical media/ LWS downloads
  • Create customised packages containing just the applications you wish to deploy.
  • Support for Feature Bearing updates- Updates are broken up in to Feature bearing & regular updates. IT admin can choose which they want to package.
  • Creative Cloud allows you to select the locale you wish to create packages with
  • Ability to modify update behaviour of client applications
  • Ability to disable or enable Creative Cloud Desktop Application.
  • Caching of Applications and updates to save bandwidth- Ability to change where cache is located.
  • CCP offers in app updating. When a new version is detected you are asked if you want to update.

 

CCP 1.1 Sign In

CCP 1.1 Application Screen

 

How do you get Creative Cloud Packager 1.1 ?

Creative Cloud Team customers

CCP 1.1 is now live. if you already have CCP 1.0 then when you next open or launch the application you will be prompted to install an update.

CCP Update screen

 

If you do not already have CCP then you can go to the Team admin portal creative.adobe.com and sign in with your Team admin ID and you will see a deployment section on the right hand side. You can download CCP 1.1 from here.

CCP admin portal link

 

Creative Cloud Enterprise Customers

On June 21st we will be making Creative Cloud Packager 1.1 available on Adobe’s Licensing Website (LWS) licensing.adobe.com In the past when you have signed in to LWS you would see a list of all the applications. This has now been replaced and you will see only Creative Cloud Packager 1.1,  your License Key and a handful of applications CCP cannot currently package. These include Edge Code, Reflow, Scout and Gaming SDK.

Note although we are making CCP 1.1 live on LWS on the 21st it does take time to replicate on peoples LWS account.

 

The Roadmap

I am incredibly proud of the work the Team has done on Creative Cloud Packager. By downloading the applications & updates directly from the cloud we are removing a massive headache from the IT admin and also as you can see from the above there is lots of other great features. This is just the beginning however. We have lots of plans in store for CCP. As the Creative Cloud evolves the Creative Cloud Packager will also evolve and offer greater customisation of the services the Creative Cloud offers. Also top of our To Do list is to add support for packing of archived versions. As of right now if the IT admin for a Team or Enterprise need to package previous versions i.e CS6 they need to use AAMEE 3.1. This is something we are looking to remedy.

One more thing

Yes I did the one more thing……..thing

With Creative Cloud Packager we have included a new version of the Adobe Update Server Setup Tool (AUSST 3.0) the new version offers significant performance improvement and we have also made AUSST proxy aware and so you can now use AUSST even if you are behind a proxy. AUSST is included in the Creative Cloud Packager build.  We are also making AUSST 3.0 available on the Devnet site for those who are still pondering the Creative Cloud but want to take advantage of the new features, please keep an eye out over the next few days.

Help Page

The Creative Cloud Packager Help Page is located here

http://helpx.adobe.com/creative-cloud/packager.html

 

Cheers

Karl Gibson

Product Manager | Enterprise IT Tools

Somebody new brings you something new- Introducing the Creative Cloud Packager

Hi All,

Some of you awesome IT administrators will already be familiar with who I am, some of you may not but for the last few years I have been the Systems Engineer working with our customers on Enterprise Deployment Issues. You may also recognise me from such blogs as “The Many Uses of RUM”. What you may not know is that I am and have been for the last 4-5 months the Product Manager for the Enterprise IT Tools such as AAMEE, AUSST, RUM ,XDA & APTEE.

 

What happened to Jody Rodgers you may be asking ?

Has Adobe tried to silence him ?

Stop him in his tracks before he makes deploying Adobe software too easy for IT admins ?

Has he tried one last time to grow his hair, become cool and join Sigur Ros ?

No !  in fact he has been promoted to Senior Product Manager for Creative Cloud for Enterprise.

 

So with that said there is going to be some exciting times ahead and some great new tools. So let’s get started.

 

Adobe Creative Cloud for Team is a pretty awesome offering.  You get all of Adobe’s applications, you get new feature bearing updates, shared storage, folder syncing & lots of other cool stuff.

However before now there was no great way to deploy the products to systems where users were not administrators. Our workaround was that you should download CS6 Master Collection from our FTP Server and package with AAMEE 3.1 but this was certainly not ideal and not what AAMEE was designed for. So the team who brought you AAMEE is bringing you The Creative Cloud Packager a brand new tool which will in it’s first iteration allow you, as an administrator for a CC Team to download directly from the application all of the Creative Cloud Products & Updates (regular and feature), define custom installation behaviour and at the end have a native MSI or PKG that you use with your deployment tool to install on all machines you manage. Now just in case you missed that, this means no separate media download. WHOOOO

 

Some key points

If you have used the AAMEE workaround up till now you can still use CCP from now on.

CCP caches to a location of your choice and so if the applications and updates have not changed then you do not need to download the same bits again and again thus saving you some time.

CCP can be used to create an update only package by just selecting updates.

CCP produces an msi file for Windows which is also accompanied with a Setup.exe that can be used for manual execution on a single system basis, rather than deployment. The Mac pkg can also be double clicked.

There is a new version of Adobe Update Server Setup Tool 3.0 (AUSST) included with CCP. This has been changed from python to C++ and has significant benefits such as

-Reduced the amount of time it takes to perform initial and subsequent syncs

-Ability to set up cron jobs for automatic syncing and updating of repository

Remote Update Manager (RUM) is also now included in the package and copied to the client by default although this can be changed if you wish

 

This tool is live today and will be available to Creative Cloud Team administrators from the Team admin portal.

Documentation is live and can be viewed here

You can catch a video I created on our Adobe TV site here

 

Here is a screen shot (not a mockup) of Creative Cloud Packager.  CCP is something that will be evolving and we have some pretty awesome plans for it, so stay tuned !!

ccp copy

 

*Update 09/04/13 Included image of where you will find Creative Cloud Packager on the admin portal when you sign in with admin account*

ccp live

Karl Gibson | Product Manager | Enterprise IT Tools