Guest Blogger-John Tomeny from Sassafras Software

[Note: After a few comments & questions on this blog about Sassafras Software KeyServer support with CS6, we have asked John Tomeny, VP of Business Development at Sassafras Software to make a guest appearance.]

Following are some notes to address the many questions here around the use of K2-KeyServer to manage either concurrent use, ELA, or per-device licensing.

Adobe continues to offer concurrent use licensing for CS6 products. As with previous product versions, a concurrent license specifies various terms and conditions, including the requirement of an effective method to ensure license limits are not exceeded. Here are a some relevant links on the Adobe site (revised April 20, 2012) :

The new activation requirement for CS6 ensures that every installation will only run in trial mode until explicitly activated for each installed instance. Copying or cloning components from an activated installation to another computer will cause the copy to revert to trial mode – an activation process must be run on each new computer installation. This activation requirement simply converts the software from trial (expiring) to fully operable without performing any checks on licensing restrictions.

Adobe provides three methods for executing the activation process. Standard retail purchases include an install code much like previous product versions. But with CS6, the AAMEE deployment tool provides two additional methods for creating fully activated installations. Login to the AAMEE tool using your Adobe account credentials, then, based on your purchase records, you can create a custom installer that will silently install and activate a specific CS6 product configuration. Alternately, AAMEE can create an activation tool, again using your Adobe account credentials and purchase records. The activation tool is then used on each computer where an unactivated installation has been deployed by some other method (trial installation, copied, or cloned installation, etc.) in order to activate full functionality.

For more about AAMEE 3.0 and deployment of CS6 see:

License compliance for activated installations must still be managed according to the terms and conditions specified in your purchase. For example, if you have purchased a concurrent license, in addition to the activation step on various computers that may “potentially” use the product, the concurrent limit must be enforced on computers while “actually” using the product. If you have purchased a per-device license, careful management of which computers are activated may accomplish license compliance but it may be more feasible to audit and enforce a node-locked license policy using a license management tool that is able to disable the product on unlicensed computers.

K2-KeyServer can be used to enforce whichever CS6 license model you have acquired: either Concurrent use licensing, ELA Enterprise Licensing, or TLP/CLP per-device (“node Locked”) licensing rights. For more information about Adobe Volume Licensing see:

As always, the responsibility rests with the license administrator to understand both the licensing restrictions, and the licensing rights that have been purchased (e.g. suite vs. point product, concurrent vs. node locked metric, perpetual vs. expiring).

John Tomeny | VP, Business Development | Sassafras Software Inc

AAMEE 3.0 for CS6 available now! Removes puffer fishes!

This is it. The official launch day. You’ve seen the trailers. You’ve bought your popcorn, soda and candy combo. You are in your seat. The lights fade. You are reminded to mute your cell phone ringer. You adjust your 3-D glasses. And here it is Adobe Application Manager Enterprise Edition 3.0 in 3D! Or AAMEE 3-D as we like to call it. Wait why are you taking off your 3-D glasses? What? Your head is hurting? You didn’t ask for the ability to package CS6 applications for the enterprise in 3-D? But our marketing research firm told us that 3-D was still popular. Ugh!

We did not in fact, make AAMEE 3.0 in 3-D. Although that would of been awesome! Okay, no it wouldn’t. A little bit awesome? Okay, I’ll drop it. AAMEE was created back during the CS5 cycle to address the fact that our proprietary installer format was about as helpful to enterprise IT admins as a puffer fish. A puffer fish? What the heck is this? Does Adobe know anything about how things are deployed in an enterprise? What am I supposed to do with this tetraodontidae? But AAMEE outputted the CS installers into pkg and msi files and worked with existing deployment solutions and life was good. Okay, life was bumpy at first, but then it got better. But some folks in the IT admin community simply patted us on the head and said “Nice, Adobe. I’m going to keep my workflow as it is, thank you. You go play now.” And honestly, that was fine. At least we gave folks the option to use our tool and those that did mostly liked it and thanked us even.

Flash forward to the release of CS6. Adobe has introduced new licensing and activation in CS6 that are as helpful to IT admins as, well, a puffer fish. If you are not into the puffer fish metaphor I apologize. That’s all I got. But don’t worry, when we saw these changes coming we said wait, wait, they do not want a puffer fish. So that was the main goal of this release: minimize the impact of the CS6 licensing and activation on the the IT admin. Nothing else. Nothing. Okay, that is not true. We also wanted to update the look and feel. We wanted to re-evaluate the text and make it more user-friendly. And we also wanted to make it easier for the IT admin to push out the items in the Exceptions folder. Okay, well that is it. Nothing else. Except we wanted to give admins a way to remotely update the Creative Suite apps. But other than that, nothing else. Really.

Let’s get into some specifics. How bad is this puffer fish and how are AAMEE 3.0’s de-puffer fish abilities? If you do a manual install of CS6 on a system the following will happen: An Adobe ID request will come up. Your end users HAVE to login with an Adobe ID account or they can’t use the software. Oh, that will be popular. Wait, the systems aren’t online or behind a secure firewall? Won’t work. Also, the systems HAVE to activate on a regular basis. Once again, not connected to the internet or behind an overly secure firewall? Won’t work. Now maybe you do imaging for your organization. You do an install on one base system. Login in with an Adobe ID and serialize it. Looks fine. Then you clone it to another system. Won’t work. There is now a relationship between the machine and the licensing in CS6. Let’s say you used a third party packaging tool like the venerable JAMF Composer tool. Guess what? Won’t work. No place within Composer to validate the Adobe ID or the online serial number validation.

Okay, so how well does AAMEE 3.0 reduce the pain of this puffer fish? First, using AAMEE 3.0 makes it so you only have to create/login with one Adobe ID on behalf of your organization therefore negating the need for your end users to have an Adobe ID at all or even know what one is. Second, the serial number is validated and activated within AAMEE 3.0. The end user’s system does not have to activate because you have already done it using AAMEE. Third and final, if you are imaging then AAMEE 3.0 has a special unserialized/trial workflow and a new serialization executable that can be used to serialize once the image has been applied to the machine. BAM! Puffer fish be gone!

I realize this is a weird product announcement. But I wanted to cover again our focus for this release as there has been a lot of reaction in the comments of previous posts. We really have gone out of our way to make sure these licensing and activation changes have the smallest impact to our enterprise customers. In a perfect world, AAMEE would of also removed the licensing-to-machine relationship all together, but that didn’t happen and I think we have an adequate workaround. Not awesome, but bearable. But the truth is, nobody likes change when there isn’t an obvious benefit for them personally. Like the time the construction on Highway 99 was going on and I had to do a massive reroute. I was grumpy. But then I realized that the reroute took me by one of my favorite bakeries so I could stop and get breakfast each morning. And there is no hidden bakery with the CS6 and AAMEE 3.0 release.

Okay, there is no hidden bakery but we did provide betas of our the new command line tools with this release: Exceptions Deployer application and Remote Update Manager which are pretty sweet and we’ll go in depth on them in another post. And we even put the Adobe Customization Wizard X in the Windows installer into AAMEE’s Utilities folder just to save time for IT admins who need to tweak their Acrobat install on Windows.

Give us the links already! Okay, but before I do, let me warn you that AAMEE 3.0 is only for CS6 media with a volume serial number. It does not work with CS 5.x media, eLearning Suite, TLS, etc. Just CS6. It does not work with retail serial numbers. AAMEE 3.0 and AAMEE 2.1 can not exist on the same system. That is my list of caveats, except the obvious one: AAMEE 3.0 should only be used for good, never for evil. Good and evil is very much on my mind as I am counting down the hours for another 3.0 release: Diablo III. Links Jody, give us the links!

AAMEE 3.0 Read Me

CS6 Enterprise Deployment Guide


Adobe Application Manager, Enterprise Edition AAMEE 3.0 – Windows

Adobe Application Manager, Enterprise Edition AAMEE 3.0 – Mac

Thanks to the entire extended AAMEE crew for pulling together this release. I am very lucky to work with such a great team. And thanks Adobe for giving me the resources to put puffer fishes back into the ocean where they belong.

Jody Rodgers | Sr. Product Manager | Enterprise + Volume | CS + CCM | Adobe

AAMEE 3.0 Available on Adobe Licensing Website (LWS)…Right Now!

The 3.0 version of Adobe Application Manager Enterprise Edition (AAMEE) and associated English language documentation (Read Me and updated Deployment Guide) are available on the Adobe Licensing Website (LWS) a tad bit earlier than the official release date of 5/14/12. Why early? Well we because we were starting to feel like the waiter who has brought you your food and then realized they hadn’t brought you any silverware. Of course we knew that AAMEE was going to be released a week after CS6 shipped so that is a somewhat flawed metaphor, but I am hungry.

In LWS, you can find AAMEE 3.0 and the docs in the “App Mngr Ent Edition” section under “All” of the Downloads area. I do not know why it is called App Mngr Ent Edition but you know the whole LWS site is full of such gems.

I want to thank everyone on the AAMEE crew for helping us get the release out ahead of schedule. And GG and the LWS folks too. You all rock!

We will do a proper announcement on this blog on Monday, have direct download links, talk more about the new command line tools Exceptions Deployer application and Remote Update Manager. I am also going to do a FAQ about some of the questions that have come up around the licensing changes in CS6. I really do hope we will be able to persuade folks that we have gone out of our way to make sure the new licensing has minium impact to the IT admins charged with deploying CS6.

Jody Rodgers | Sr. Product Manager | Enterprise + Volume | CS + CCM | Adobe

Deploying Creative Suite 6 Webinar

If you do a web search for “deploy CS6” do you know what comes up? The Nerf Deploy CS-6. What is that? A clip system Nerf blaster that was released in 2010 under the N-Strike series. How did I become such a Nerf expert? The Nerf Wiki of course. If you want to be in the know about the Deploy CS-6 then head to the Nerf Wiki page for the Deploy CS-6. If you want to be in the know about how to deploy CS6, as in how to do a mass software deployment of Creative Suite 6 using tools like the Adobe Application Manager Enterprise Edition (AAMEE) 3.0 then mark you calendars for Tuesday, May 22, 2012, 10AM PST for the Adobe Webinar “Deploying Creative Suite 6” with your hosts Jody Rodgers and Rick Borstein. We will cover AAMEE, the new CS6 licensing changes, and the new command line tools Remote Update Manager and the Exceptions Deployer application. We will answer questions about imaging, activation, and possibly how to get the most performance out of your Nerf blaster.

UPDATE: Webinar recording available online:

Jody Rodgers | Sr. Product Manager | Enterprise + Volume | CS +CCM | Adobe

Adobe Application Manager Enterprise Edition (AAMEE) 3.0 available 5/14/12

The latest and greatest and fastest and best looking version of  AAMEE is not in your hands…yet. That is right, the latest and greatest and fastest and best looking version of  AAMEE is the 3.0 release which is required to package CS6. The best way to get ahold of it right now is via a time machine. Please set the controls of your time machine for 5/14/12 which is the release date. Actually if you have a time machine, I suggest going further into the future where you can download AAMEE 3.1 which will undoubtedly be even better!

Okay, let’s think this through, if you have a time machine or if you are a time lord like Dr. Who, then is packaging up the Creative Suite for enterprise environments really a concern of yours?

If you do not have access to a time machine or the TARDIS (wasn’t it just a matter of time before we used this reference on this blog?) then hold tight. We will announce on this blog and on our @Adobe_ITToolkit Twitter account the links to the site locations where you can download AAMEE 3.0 and the new documentation. For those who have access to our Adobe Licensing Website (LWS is its own kind of time machine) then we will blog and tweet when AAMEE 3.0 is available on there. It might be different times or even dates when they are available as I am doing some significant clean up of the related docs and coordination of all these moving parts is like directing traffic at the airport. I don’t really know who I am in that metaphor. Probably the guy in the lost and found luggage department.

Jody Rodgers | Sr. Product Manager | Enterprise + Volume | Creative Suite + Creative Cloud | Adobe Systems

Sneak Peek of AAMEE 3.0

Adobe unveiled our new Creative Suite 6 and Creative Cloud offering today. And with that news, you as an IT admin probably have one question in mind: Why me? That’s right, the burden is square on your shoulders to package and get this new set of products into the hands of your users. But don’t worry, we’ve got you covered. Got your back. We are there for you. Would we leave you hanging? Okay, historically you could say that we have in fact, left you hanging. So to speak.  But let’s not dwell on history. In fact let’s not even dwell on the present. Let’s talk about the future. Far, far into the future. Imagine a time where people can communicate to anyone in the world or by the use of a computer that fits in their pants pocket. That’s right, I am talking about the year 2012. Imagine it is a week after CS6 is available for download on the Adobe Licensing Website and now imagine another blog post from me where I spend a long first paragraph not exactly getting to the point and eventually tell you that AAMEE 3.0 is available to download.

What is this AAMEE 3.0 that you speak of that will be out a week after CS6 ships? It is the third major release of the packaging tool called the Adobe Application Manager Enterprise Edition, but we call it AAMEE because we are risk of getting carpal tunnel for typing the whole name out. AAMEE 3.0 was made specifically to handle the CS6 media to prepare it for deployment by outputting it as a customized MSI or PKG. A special version of the product has been developed for the new licensing features of CS6 because we are trying really, really hard not to make your job harder than it is or impact your users. If you got the CS6 media and tried to deploy it without the use of AAMEE 3.0 then things will not go smoothly for you. You see, we have specifically designed this release so that your deployment of CS6 is enterprise friendly and so you don’t write me nasty emails or post mean spirited comments. Using traditional methods of packaging CS without AAMEE, doing manual installs, or creating images without the use of AAMEE 3.0 will lead to an excessive amount of unnecessary cursing. You don’t want that. We don’t want that. Are you seeing how you and this AAMEE 3.0 tool need each other?

We will go into the details of the AAMEE 3.0 release in the next couple of weeks in different posts, specifics about the new licensing and activation, and we will discuss and preview two new command line tools that will make your life easier. But for today, I just wanted to show you a quick sneak at the welcome screen of AAMEE 3.0. It has a simple and clean interface and is laser focused on doing one thing: packaging and licensing CS6. But wait, what about support for older versions of CS or other suites like Technical Communication Suite? What about support for packaging updates? What about the support for updating an exiting AAMEE package? Oh. Did you notice that? Would we do that? Would we take functionality OUT of a product? Would we do that to you? Um. Look over there! Is that an ice cream truck I hear? Okay, look, I have been straight with this community from day one. So let me say Y-E-S! I’ve broken the first rule of Product Management which is to not take features out that people like and use.

Now before you get your rotten tomatoes out let me tell you we already have a section of the AAMEE engineering working on a 3.1 release that will add some of the missing functionality. AAMEE 3.0 will meet the basic needs of IT admins supporting early adopters of CS6. In fact, it rocks at that. It straightforward and quick. In the second half of 2012 we will have a 3.1 release that will add some of the lost features. Well “lost” sounds like we simply misplaced them. That would not be accurate as we know where we left them, in AAMEE 2.1. Ha. That made me laugh. So, my work is done here.

Jody Rodgers | Sr. Product Manager | Enterprise + Volume | Creative Suite & Creative Cloud | Adobe Systems

Taking PS Touch to the Masses with JAMF Casper Suite

Last month PS Touch for the iPad hit the streets to much acclaim. The iPad is truly becoming an essential tool in the creative process. Sure, it was already a super important device in the realm of distraction and general stalling. Speaking of, have you played Angry Birds Space HD? Amazing! Seriously, those annoying pigs are in S-P-A-C-E. How can I be expected to complete my work when their smug little green pig faces are laughing at me on a moon or hiding in the middle of an asteroid field?

So how are you going to get PS Touch or the other upcoming iPad apps from Adobe (Collage & Debut) out to folks in your design and marketing departments? To your classrooms? Queue the dramatic music and shine the spotlight on those large cutout letters of MDM sitting on the stage. That is right, Mobile Device Management (MDM) will make you, the tireless/tired IT admin the hero of this new decade the way desktop deployment solutions made you the heros of the last decade. Hyperbole? Okay, maybe a little. But the workplace of 2012 is changing fast and MDM is becoming essential.

With that long intro, I am happy to announce that one of our deployment and MDM partners, JAMF Software, has published documentation Administering Adobe Photoshop Touch with the Casper Suite  which details how purchase via Apple’s Volume Purchase Program also known by its street name, VPP. Then the document details how to deploy through two methods: personal and institutional ownership models. The institutional method uses the newly released Apple Configurator tool. BTW, a shout out to Apple for birthing that tool! And last but not least, the document covers reporting; viewing redeemed VPP codes and tracking the devices that have PS Touch installed.

I want to thank the many folks at JAMF who put this document together and helped us create a clear path for our combined customers. It is so great to have a clear path outlined like this. Speaking of clear paths, I see a direct clear path to smashing down the barricades of some pigs…gotta go!

Jody Rodgers | Senior Product Manager | Enterprise + Volume | Creative Suite | Adobe Systems

Adobe ID Required for Photoshop CS6 Beta and Upcoming CS 6 Products

*** Guest Blogger Annick Mohageg- Baudot, Product Marketing for Adobe***

When you install the new Photoshop CS6 beta you’ll notice that you’re asked to provide an Adobe ID. Using an Adobe ID to register software was optional in the past, so you may wonder why it’s being required now.

Starting with Creative Suite 6, all Adobe product licenses will be associated with an Adobe ID. We’ve changed our installation process to make it easier for our customers to use a single Adobe ID to access all things Adobe, including Adobe Creative Cloud memberships, “perpetual” product and Suite serial numbers, subscriptions, Adobe Touch Apps, and protected areas of

From now on, you’ll need to complete a one-time login and online product activation, either at installation or within seven days of installing a beta or Creative Suite 6 perpetual product; otherwise, the product will stop working. For our customers who work in secure environments where some computers can’t connect to the Internet, an offline activation process will be in place. Offline activation involves using an Internet-enabled device to log in to and activate the offline computer. (Note that there is no offline activation process for the Photoshop CS6 beta.) For our volume licensing customers, only the IT administrator will be required to do a one-time log in and activate a license during software packaging and deployment — end users will not be required to log in and activate individually.

Why only a seven-day window for login and online activation? We’ve found that seven days covers the needs of most customers who are experiencing temporary Internet issues (e.g., due to travel or connectivity problems). At the same time, a seven-day window helps protect customers from being duped into purchasing high-quality counterfeit software.

How? Up until now, high-quality counterfeit has been difficult to detect. Customers often only find out about it months after a purchase, usually when troubleshooting software or serial number issues. (Read Photoshop’s Jeff Tranberry’s blog about high-quality counterfeit By then, any opportunity to get money back has been lost. Adobe’s new seven-day login and activation requirement enables customers to find out at installation if they’ve purchased counterfeit software, giving them enough time to block payment on a credit card and/or apply for the money-back guarantee that some Marketplaces offer.

In the next few weeks, we’ll provide more information about the new installation requirements. If you have any questions in the meantime, please feel free to post them below.


MacTech 2012 Discounts

We are big fans of the all things MacTech; love the website, the events and the magazine. For the record, the MacTech magazine is the only printed publication to do a review of the Adobe Application Manage Enterprise Edition aka AAMEE that I am aware of. We are still waiting for the cover of Packaging Today but maybe next month. And the MacTech events are arguably some of the best run events in the industry and we’ve enjoyed our participation at all the ones we’ve attended and presented at. With that gracious intro, we are excited to offer the faithful reader(s) of this blog a special discount to any of the upcoming 2012 events. You can save $200+ on the upcoming MacTech Boot Camp, InDepth, and Conference events by clicking on this special magic link*:

*Okay, so it is just a normal link, but I recommend making a special sound with your mouth or if one is handy, a Moog keyboard, when clicking on it.

Not a Mac admin, but managing iPads and their apps? I think you’ll find the InDepth Mobile Device Management sessions in Boston and Chicago a great learning experience. That link totally works on IE, go ahead, try it.**

** The special sound does not work with IE 6. Why are you still using it?

Jody Rodgers | Senior Product Manager | Enterprise + Volume | Creative Suite | Adobe Systems

Reach us on Twitter: @Adobe_ITToolkit


Follow @Adobe_ITToolkit

Follow @Adobe_ITToolkit

We have ignored you, sitting there on the self of Barnes & Nobles Bookstores. We have gone in on our lunch break to read graphic novels and mooch the free wi-fi, and walked right pass you. But there you sat, patiently. Oh, “Twitter For Dummies” I am sorry. Where have you been all my life? Sure, you are 312 pages long to describe a service that only uses 140 characters, but who is judging? Now I know what all the buzz is about. And we did our research too. You know who has the most followers on Twitter? @LadyGaga. You know who the Lady Gaga of Adobe application packaging is right? AAMEE. Or as we like to call her: Lady AAMEE. Or is that Lady with two E’s?

Sure you have always been able to reach out to us in the comments of this blog, through email, seeing us at conferences, and right, finding us at the Barnes & Nobles at noon to let’s say 1:30pm, but now you can have instant gratification and tweet us about issues you are having with our IT tools like AAMEE, AUSST, APTEE, etc. You can ask for feature requests. You can give us props. You can go on a multiple tweet rant. (Here’s looking at you @bynkii! ) It is a one stop tweet shop for IT folks: @Adobe_ITToolkit

Need more incentive to follow @Adobe_ITToolkit? One of our first 100 followers will be randomly selected to win a $50 iTunes gift card. Or equivalent if you aren’t in the US. Or don’t want an iTunes gift card for some reason. The winner will be announced, you guessed it, on @Adobe_ITToolkit twitter account once we hit 100 followers. And yes, if you are already following @Adobe_ITToolkit then you are automatically entered.

A couple notes about the account. It is a team account, it is being manned by our CS Enterprise Systems Engineer, Karl Gibson, myself, and I am working on getting someone from the AAMEE Quality Engineering side to help out too. They don’t know that yet. Shhh, it is a secret between me and the internet. We offer this service as a way to augment our current offerings of support, documentation, etc. but it is Twitter, and somethings/situations are best handled over email, phone calls, onsite visits, over beers at Dave’s, etc. And we are not trying to replace the awesome work of the Adobe Customer Care team @Adobe_Care for resolution of support issues. Nor the product teams like @InDesign or @Dreamweaver. Or @Adobe itself. Wait, seems like a lot of people at Adobe must have got their hands on “Twitter For Dummies” before we did. Oh well, better late than never.

For the record: I actually love the For Dummies series. I like their humor and their ability to make really boring topics like “Index Investing For Dummies” seem well, semi-entertaining. Plus I like the cartoons.

For the record about the previous For the record: I actually never read “Index Investing For Dummies.” But I bet it has great cartoons.


Jody Rodgers | Senior Product Manager | Enterprise + Volume | Creative Suite | Adobe Systems