Acrobat 9.4.2 Printing Problems Update


Some customers who updated to Acrobat 9.4.2 have been experiencing printing problems.

After updating to Acrobat 9.4.2, one of the following occurs when you print to a printer from Acrobat:

  • Error: "Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer."
  • Nothing happens when you click the OK button in the Print dialog. For example, no progress bar appears and nothing is printed.

We just released a technote to help remedy this problem.

You can find the technote here.

UPDATE: We re-released the 9.4.2 patch. If you have not already applied the patch, you can simply reboot your system and the updater will fetch the newer version and then you don’t need to go through the process outlined in the technote.


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