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All Good Things

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The time has come to move over to a new home. New content for this blog will now be posted over on the IT section of the main Acrobat family blog page at As the number of readers for the Acrobat blog grows, and the amount of content expands, we believe it will be easier for IT professionals to get the latest news, tips and tools from a single location; you probably have a long list of sites you check already. So please make sure you bookmark the new location (and the IT Resource Center too, if you haven’t done so already).

There is a lot of information, advice and tools on this PDF IT Matters blog that is still relevant and useful. So, we are not going to close this blog just yet but we are no longer accepting comments. If you haven’t already, I invite you to search for resources here that may help you with your deployment and usage of Acrobat and Adobe Reader. But any new information and posts will be over on the main Acrobat blog page, and we encourage you to post your questions and comments there and on the Acrobat user-to-user forums.

Thanks to Joel Geraci for all the hard work he put into the invaluable information that he shared with us all here.

See you over at the new place!

Adobe Reader and Acrobat X (10.1.1), 9.4.6 and 8.3.1

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In case you missed it last week, we announced the availability of Adobe Reader and Acrobat X (10.1.1), 9.4.6 and 8.3.1.

Steve Gottwals, Group Product Manager for Adobe Reader, wrote the following about the releases.

EchoSign for Adobe Reader
With Adobe Reader X (10.1.1), you can now click on the EchoSign link directly in Reader and you’ll be taken straight to the EchoSign page where you can start signing, sending and tracking your PDF documents. The entire signature process from the request for signature to the distribution and execution of the form or agreement is done online. The EchoSign signature service provides a secure subscription-based service to individuals, SMBs and enterprise customers. It enables real-time visibility into the signature process and automatically storing and managing all signed documents. We expect it will make electronic signatures the common way for people to sign documents.

Adobe Reader X(10.1.1) UI Enhancement
As we add new services, like EchoSign mentioned above, you will notice that the Reader UI has enhanced tools panes as well. Instead of “Comment” and “Share”, we have now re-organized them to hold “Tools” and “Comments”. These enhancements not only allow for better expansion in the future, they also provide a better user experience when accessing Reader’s advanced capabilities as tested with our end-users.

Adobe Reader and Acrobat Version 8 End of Support
As a reminder to the previous blog post: Adobe Reader and Acrobat Version 8 End of Support, Adobe provides five years of product support from the general availability date of Adobe Reader and Adobe Acrobat (Windows and Macintosh – Note: Adobe only supports the most recent major version of Adobe Reader for Linux Version 9.x). In line with that policy, support for Adobe Reader 8.x and Adobe Acrobat 8.x will end on November 3, 2011.

For more information regarding the security details in these releases, please see Security Bulletin APSB11-24. For detailed Release Notes, please see the Release Notes Library.


In a recent conversation, Mark Whitmore, the Deputy District Attorney at the San Diego County District Attorney’s Office told us how the organization accelerates Juvenile Court proceedings using Adobe Acrobat Pro in a Microsoft SharePoint environment. The organization together with its partners—San Diego Juvenile Justice Partners, the County Technology Office, the Probation Department, and the Office of the Public Defender—uses advanced PDF capabilities in Acrobat Pro and SharePoint document management. The digital case file environment, known as the Justice Electronic Library System or JELS, was developed by the County Technology Office and serves all county juvenile justice stakeholders in the DA’s office, Probation, and other areas.

By using Acrobat to convert case files to searchable PDF files integrated into its SharePoint environment, the division saves administrative staff from having to sort, collate, file, retrieve, and photocopy countless case files on paper. The improved case file management has already freed up time for ten staff members to devote to other critical activities. Deputy DAs and other participants with access to the JELS system can go over case documents electronically prior to each hearing, greatly accelerating case file review.

The JELS system has dramatically enhanced collaboration in the office and the courtroom. Based on its success, the California County Information Services Directors Association (CCISDA) awarded San Diego County a first place Innovation Award in the collaboration category.

Read the full story


Be cautious when receiving email messages purporting to offer a download of a new version of Adobe® Reader® or Acrobat® software sent by entities claiming to be Adobe. Many of these emails require recipients to register and/or provide personal information. Please be aware that these emails are not being sent by Adobe or on Adobe’s behalf.

If you receive any email offers asking you to download or purchase Reader 2011 or Acrobat 2011, please delete the email immediately without clicking any of the links. These are phishing scams aimed at distributing malicious software and illegally gathering personal information.

Adobe Reader, in particular, is free software available for download directly from the Reader download page on the Adobe website; it is not available in any other manner via download, including via email.

Adobe strongly recommends that users follow security best practices by installing the latest security updates as the best defense against those with malicious intent. The majority of attacks we see are exploiting software installations that do not have the latest security updates.

Note: While the vast majority of reports we receive on these email phishing scams reference Adobe Reader or Acrobat, on occasion we are seeing similar scams referring to other Adobe products, including Adobe Flash® Player software. Always exercise caution and follow security best practices when receiving emails from unknown or untrusted sources..



Adobe has commissioned Forrester Research to examine the total economic impact (TEI) and potential return on investment (ROI) that enterprises realize by deploying Adobe Acrobat X.

Forrester will conduct one hour phone interviews on Adobe’s behalf with our valued customers, who have started using Acrobat X. The results from these interviews will be aggregated and presented as a composite case study for Acrobat in a final report. Your name and your company’s name will not be published as a part of the report.

Participation criteria:

  • Your company is based in either US, Canada, Germany, UK, France or Japan
  • Your company has more than 1,000 employees
  • Your company has deployed a minimum of 20 seats of Acrobat X since January 2011 or earlier
  • You can speak to the IT ROI and end-user ROI that has been gained from Acrobat X
  • You are willing to be interviewed by Forrester Research over the phone for approximately 1 hour (2 hours if translation is necessary)
  • Other criteria decided by Adobe

There are three primary goals of this interview:

  • To understand your environment prior to deploying Acrobat X and your reasons for switching to Acrobat X
  • To understand your post-deployment experience with Acrobat X
  • To ascertain the overall costs and benefits of upgrading, deploying, operating, and managing Acrobat X

Please contact Akiko Yamamoto, if you would like to participate in this study.

In appreciation for your time, we will send a copy of the finished study in PDF via email and $200 AMEX Gift Card once the interview completes.

I believe you will find the results of this study beneficial.
We look forward to hearing from you.

What’s New in Acrobat X, Version 10.1


In addition to Protected View, the Acrobat X, Version 10.1 update has a lot of other capabilities that IT managers will love… OK, “love” may be too strong a term but we have made some significant improvements, bug fixes, performance enhancements and updates to keep pace with the current operating systems and browsers.

What’s New in Acrobat X, Version 10.1

The MAX 2011 Scheduler is live

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Adobe MAX is the place where technology and artistry converge. If you are a designer, developer, or business decision-maker, join us for the year’s most exciting exchange of ideas and inspiration.

There’s a lot of great sessions covering Acrobat this year. This year Lori DeFurio turns over the reins for her popular lab “I Didn’t Know Acrobat Could Do That!” to Chris Converse and Patti Sokol, two MAX veterans that will have you leaving that lab actually saying “I Didn’t Know Acrobat Could Do That!”. These labs fill up fast so register for MAX and sign up early.

The MAX 2011 Scheduler is live


Document creation and distribution is a core activity for knowledge workers, and an increasingly collaborative one. How can Adobe Acrobat X support this activity, especially as collaboration expands to include more people both inside and outside the organization? Adobe commissioned Crimson Consulting to undertake a study of how Adobe Acrobat X can increase knowledge worker productivity, based on live lab testing of common business workflows. These workflows were refined and validated by in-depth interviews with twelve IT decision makers in North America, Europe, and Japan.

Key Takeaways

  • In a live lab-test study of knowledge worker productivity, Crimson Consulting found that for some workflows associated with the collaborative creation, review, and distribution of documents, using Adobe Acrobat X is almost twice as fast as using Microsoft Office 2010 alone.
  • The study results indicate that the overall productivity improvement for these tasks using Adobe Acrobat X could amount to over 7 hours/week per knowledge worker out of the 20 hours per week they spend on collaborative tasks.
  • At an average burdened hourly rate of $36.00 per knowledge worker, assuming 60% effectiveness using Adobe Acrobat X, the annual savings produced by the productivity improvement could approach $13,000 per knowledge worker.
  • For an organization or department deploying Adobe Acrobat X to 500 knowledge workers, the total annual savings could approach $4 million.
  • Based on the findings of the live lab-test study and in-depth interviews of twelve IT decision-makers in North America, Europe and Japan involved with the purchase decision for broadly deployed desktop software, Crimson Consulting recommends that organizations consider making Adobe Acrobat X part of their standard desktop image.
  • Below is an interactive cost-savings model that IT decision-makers may use to estimate the cost savings possible from deploying Adobe Acrobat X to knowledge workers across their own organization.

Read more at the Acrobat Blog

New Episode of IT Matters Posted to Adobe TV

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In this episode I’m joined by Ali Hanyaloglu, Sr. Marketing Manager to discuss Acrobat alternatives. If you’ve been thinking about using a cheaper alternative to Acrobat, there are some things you should consider and Ali’s the expert.

Watch Episode 4: Acrobat Alternatives

“This is IT” posted to the Acrobat Blog

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Mark Grilli, Director of Product Marketing, Acrobat Solutions shares his perspective on how IT is changing and how Adobe is changing to better support it. It’s a great read; don’t miss it.

Read “This is IT” on the Acrobat blog.