YOUR Release: Photoshop CS6 Inspired by Customers
It’s a lot of fun watching downloads of the Photoshop CS6 beta skyrocket to nearly one million in just a few weeks! We’re also enjoying seeing what’s been powered by the Photoshop CS6 beta from Facebook fans like David Drummond and today, Stewart Wood, whose images have been selected as our Facebook cover art .
Tonight, Adobe has officially unveiled the Adobe Creative Suite 6 product line and Adobe Creative Cloud, which means Photoshop will be available in the next 30-days.
Listening to the Community
As Chief Customer Advocate, it’s a priority for myself and every engineer and product manager on the team to build meaningful relationships with our customers.
This release of Photoshop doesn’t just belong to us as a product team. It’s really your release, with over 65 user inspired enhancements that were added to Photoshop CS6 as a result of feedback and input (more than double the 30 that we added to Photoshop CS5).
During the development of Photoshop CS6 or any new release, we engage in intensive user studies – visiting customers of all types at their homes, offices and studios to observe how they use specific features, paying close attention to how many times they have to click the mouse, which tools are used most frequently and all the steps they take to create.
We also wanted to create a single place we could more effectively gather user feedback, allow people to submit ideas and requests and enable voting and commenting on those ideas. One year ago on March 30th, 2011, we opened our doors to the community with the launch of our feedback site on Photoshop.com. Nearly 35 ideas from that feedback site alone have become a reality in Photoshop CS6.
In that time, over 125 employees from our digital imaging teams have engaged directly with customers on the site. And we’re happy to see the community interacting with each other, helping answer questions and sharing tips. I’ve personally posted 3,600 replies and enjoy the interaction.
As you can see, there are many ways we try to stay connected and each one is equally as valuable to our overall development process.
In my interactions with customers I’ve also noticed there are a few questions that have come up recently, now that Photoshop CS6 is available for pre-order. Thought it would be helpful to address them here:
Question: Can I upgrade to CS6?
There is a special offer – good through the end of the year- which allows CS3 & CS4 owners an opportunity to upgrade to CS6.
Owners of CS2 have one last chance if they purchase CS5 from a reseller by May 6th (to receive a free upgrade to CS6).
Question: I just bought CS5 (CS5.5) – Do I qualify for a free upgrade?
If you purchased through Adobe.com on or after March 26, 2012, you are qualified to receive an upgrade to the equivalent Creative Suite 6 version of your product at no additional cost when CS6 ships. A one-time coupon will be sent to the email address associated with your order approximately 10 days after CS6 becomes publicly available.
If you purchased an eligible Adobe Creative Suite 5.5 or a Creative Suite 5.5 component through an Adobe authorized reseller on or after March 26, 2012, you are qualified to receive an upgrade to an equivalent Creative Suite 6 version of your product at no additional cost when CS6 ships. Details and instructions for submitting your claim.
Additional Info: Upgrade policy after product announcement
Please Note: This upgrade policy is in line with our 30-day return policy – which is in line or better than most retailers in terms of returns, refunds and price matching guarantees.
This morning, there will be a live webcast about Adobe Creative Suite 6 and the Creative Cloud beginnning at 10 a.m. PT at http://www.adobe.com/special/cs6/launch-event.html and will be available there as a continuous rebroadcast from 11 a.m. – 4 p.m. PT on April 23. An on-demand version will be available at http://tv.adobe.com/ beginning April 24.
Feel free to leave more questions here in the comments and I’ll do my best to address them. On behalf of the product team, thanks for collaborating with us on this new release! We learn a lot from this community and are grateful for the opportunity to deliver what you need, along with a good dose of Photoshop magic.