Meet the Team: Chief Customer Advocate Jeff Tranberry
I live and work in Minneapolis, Minnesota. Adobe has a small engineering outpost in the Twin Cities with the majority of folks working on Lightroom, Photoshop, Revel and Premiere Pro. Prior to joining Adobe, I worked in advertising doing motion graphics and web development.
I originally joined Adobe as part of the Photoshop development team in 2001 focusing on quality and usability. My first assignment was working on our web graphics engine and helping migrate from OS 9 to OS X. Over the years, my main focus was Photoshop’s architecture and core functionality – helping re-architect the Layers panel for multi-select and adding non-destructive editing through Smart Objects and Smart Filters. I was also a quality lead on the 64-bit/Cocoa work in Photoshop CS5.
More recently, I’ve switched roles to focus on customer advocacy and customer engagement. I spend about half my time engaged directly with our customers in person or through social media. You may have exchanged comments with me on Twitter, Facebook for Photoshop or Lightroom, our Community Forums for Photoshop or Lightroom, or our Feedback site.
I work closely with all our digital imaging product development teams to add the features and tweaks I hear our customers ask for. I really enjoy working and talking with photographers and designers – and being a bridge to the engineers who pour their hearts and expertise in digital imaging science into our products. I couldn’t ask to work with more passionate customers and teammates.
At the end of the day, I want our customers to be successful and productive – and have fun at the same time – whether they’re using Photoshop, Lightroom, Elements or Revel.
Outside of work I’m an even bigger nerd. I’m into comic books, which I’ve collected since I was in grade school, and records, collecting everything from depression era 78s to 10″ from the 50’s to modern vinyl by the Replacements. I recently co-wrote my first book “Power, Speed & Automation with Adobe Photoshop” for Focal Press. The book is part of a series called “The Digital Imaging Masters Series” edited by Katrin Eismann.
I love what I do at Adobe, but my true passion is being a dad to my two girls. My youngest daughter, Stella, defied all odds thanks to the support of my friends at Adobe who I call family.
Thanks for being awesome.
– Jeffrey Tranberry