From time to time I encounter users who have unknowingly purchased counterfeit software. It is only after attempting to upgrade or seek support for their product that they discover the circumstance. No doubt, it’s a frustrating experience – but it’s one that can be avoided.
One common thread I usually find is people purchasing software from third parties, especially anyone offering an incredible deal on Adobe products. Offers of “Cheap OEM” software and 85% discounts just aren’t credible. The old adage applies, “If something sounds too good to be true, it usually is” (Please note that Student & Teacher editions can be offered at significant discounts but will be clearly labeled as such and sold through a limited number of authorized resellers).
Another common thread exists among users who purchase Adobe products with modest discounts from non-authorized resellers on Amazon MarketPlace, Best Buy Marketplace and other similar sites, like eBay or Craigslist. Users, in these cases, believe they’re purchasing from Amazon or Best Buy (who are Authorized Adobe Resellers), but are instead buying from third parties who post products through Marketplace avenues or classified ads on these sites.
The best way to ensure that the software you purchased is Adobe genuine software is to register your product on Adobe.com using your Adobe ID immediately after you purchase it. If it is a counterfeit product you’ll be able take action to return the product immediately.
Adobe’s site also offers a list of Authorized Resellers and is often a handy reference to help avoid situations like these.
Yet another alarming trend is malware being introduced to pirated software. This is common through file sharing/torrents. Toward the end of last year, a Microsoft study indicated that “35 percent of the counterfeit software contained harmful code.”
Reactions to this will certainly range from “users who pirate software get what they deserve” to the invariable “Adobe is just trying to scare you into buying their software.” Of course, my colleagues and I would like to get paid for our work. Who wouldn’t? In all honesty, I also want people to be successful with our products and avoid the stress and heartache of being scammed or hacked.
To that end, I’ve provided a few links below to help users make informed decisions, ensure they purchase Adobe Genuine Software, and altogether avoid counterfeit products, scams and malware:
- Verify your product by registering your product on Adobe.com using your Adobe ID
- How to avoid piracy (and counterfeit products)
- What is counterfeit software? How can I tell if it is counterfeit?
- Risks associated with piracy (and counterfeit products)
Adobe Systems, Product Manager, Chief Customer Advocate – Digital Imaging