Adobe Premiere Pro Training

Adobe made web Help commentable, using livedocs technology, for the first time with CS3 releases, including the release of Premiere Pro CS3. After a good run, the commenting feature has now been turned off for Premiere Pro CS3 Help. The Ppro CS3 Help reference, and the existing comments, remain online, but one can no longer add additional comments to it.

The use of the commenting feature followed a curve opposite of what we expected. We expected to receive many comments within a month or two after the CS3 release, and that the comments would taper off before CS4 was released. However, Ppro CS3 Help received very few comments for several months after the release. The volume increased mid-cycle, and has held strong to the very end.

Commenting on Premiere Pro CS4 web Help, however, is alive and well.

Posted by Stephen Muratore at 10:42 AM | Permalink

Thankfully, Adobe has posted a thorough explanation of how to use the new Help system. Check it out:
Using Community Help

Posted by Stephen Muratore at 11:00 AM | Permalink

We’re doing something quite a bit different this cycle with documentation. The changes can be summarized as community, community, and community:

- inclusion of links to external websites (like yours!) in Help
- inclusion of external websites in search results, through the Google Custom Search Engine (CSE) service
- inclusion of non-Adobe personnel in the group of folks with the ability to moderate LiveDocs comments and make recommendations to the CSE

The moderation tasks primarily consist of clicking Accept or Reject for incoming comments and suggesting good resources for the database of web addresses that can be searched using the Custom Search Engine. These tasks shouldn’t take more than an hour per month for an Adobe Premiere Pro moderator. Why, then, are we asking for help if the job is so small? We think that you are likely to know about resources that we internal Adobe folks don’t. Also, by extending the power to recommend content to non-Adobe folks, we think that we prove that we’re willing to put non-Adobe resources on equal footing with our own---at least with regard to search.

So, who’d like to be a moderator? We’d especially like to get English-reading moderators at this point.

If you're interested, write me at muratore@adobe.com.

Posted by Stephen Muratore at 4:02 PM | Permalink

RED has released their plugin! You can now edit RED footage in Premiere Pro and After Effects CS4. Documentation? See Dave Helmly's text and video tutorials. Also see a draft workflow: Download file.

Posted by Stephen Muratore at 2:09 PM | Permalink

Users cried; Adobe listened.

If you are using Premiere Pro CS4, you've no doubt noticed that when you press F1, or select Help > Adobe Premiere Pro Help, you do not go to the Help home page. Instead, you go to the Community Help And Support page. Adobe made this change in order to quickly bring you to the full benefits of the new community search engine and links to all the relevant sources on the web. However, a good number of users still feel they want to go straight to the Help reference, and maybe explore community help separately.

Today, we posted a new build of web Help that gives users the ability to change this default. Clear your browser cache, and go to the updated home page. You may need to refresh your browser a few times. Toward the bottom of the page, under Changing the Help command/F1 default page choose one of the following:

Community Help (all adobe.com Help and support plus selected community expert content)
Help on the Web (product Help system only)

What if you change the default to Help On The Web, then decide you'd like to change it back to Community Help? Fear not, you can.

Posted by Stephen Muratore at 8:43 AM | Permalink