June 13, 2011

Adobe Presenter EULA issues

New installations of Adobe Presenter on certain systems have been unusable as users have been unable to accept the End User License Agreement (EULA) which is launched at the first use of Presenter from inside MS PowerPoint, but flashes and closes automatically before it can be accepted.  The issue has been identified to be an incompatibility of the EULA with IE9. A resolution for this issue is provided in an upcoming patch.

As a workaround, you can use either of these options:

Option 1.

Uninstall IE9, accept the EULA and then reinstall IE9 if required

Option 2.

  1. Go to your Adobe Presenter install directory and navigate to: adobe_epiceula; For ex. > C:Program FilesAdobePresenter 7adobe_epiceula
  2. Create a folder with name ‘undefined’ ; C:Program FilesAdobePresenter 7adobe_epiceulaundefined;
  3. Now go to the folder C:Program FilesAdobePresenter 7adobe_epiceulaen_us and copy the html files
  4. Paste the files to the new folder (C:Program FilesAdobePresenter 7adobe_epiceulaundefined) created in ‘2’ above
  5. Relaunch PowerPoint and access Presenter. You should now be able to view and accept (or reject) the EULA.

Option 3.

  1. go to your Presenter installation folder, eg. C:Program FilesAdobePresenter 7adobe_epic
  2. Rename the folder titled ‘eula’ to ‘backup-eula’
  3. Download the EULA.zip from EULA (or copy-paste this link into your browser —  http://blogs.adobe.com/captivate/files/2011/06/eula1.zip)
  4. Unzip the downloaded zip file to any folder
  5. Go inside the unzipped folder and copy the folder titled ‘eula’
  6. Paste it to C:Program FilesAdobePresenter 7adobe_epic
  7. Relaunch PowerPoint and access Presenter. You should now be able to view and accept (or reject) the EULA.
Posted by nirupamtewary11:07 AM


  • By Dordogno - 3:18 PM on June 13, 2011  

    Thanks , this problem is lasting since months : where can I find the EULA.ZIP file ?

  • By Christian - 3:18 PM on June 13, 2011  

    Where can I find the attached EULA.zip?

  • By Dordogno - 9:17 PM on June 13, 2011  

    Sorry but i used option 2, and finally 3 (thank you for the url pointing at eula.zip) and nothing improves, still stuck…. I will ask my money back and use http://www.lecturnity.com instead !!

    • By Shameer Ayyappan - 5:24 AM on June 14, 2011  

      @Dordogno, I understand it was difficult to locate the zip file on the blog post. This has been fixed. If this has not resolved the problem, we’d like to get on a Connect session and investigate further. Please write to us at wish-captivate at macromedia dot com

  • By Falcon - 3:41 PM on June 22, 2011  

    FYI, this only work if you do it in following procedure.

    1. Uninstall Presenter 7.0
    2. Re-install Presneter 7.0
    3. Remove the EULA folder, I would keep it as back on Desktop
    4. Copy the EULA embedded in zip and paste it C:Program FilesAdobePresenter 7adobe_epic

    Open PowerPoint you should have the EULA agreement, click Accept, it will ask for registration, which is your choice.

  • By Himanshu Joshi - 6:21 PM on August 4, 2011  

    I have tried everything (I do not have IE9 and have powerpoint 2003) but it simply does not work….

  • By Dhall - 5:01 PM on September 1, 2011  

    All this is crap!
    I’m running Win7 Home Premium SP1 with Office 2007 Pro (with IE8 – which really sucks)
    At this point every single thing I’ve tried (including ALL 3 above, do not work).
    I did all the updates to Presenter (including 7.0.7) with no change.
    I’ve found about 30 different fixes on the internet and tried them all (none work).

    Adobe, just fix your product and get this crap over with.

    Lucky I decided to trial this junk. It makes it SO MUCH easier to delete it and work with a product that the manufacturer properly supports.

    • By Shameer Ayyappan - 4:22 AM on September 2, 2011  

      Could you provide more detail on the issues you are facing with Presenter 7.0.7? Could you also confirm that you are using 32 bit Office; if so, can we get on a call to investigate this further? Mail me at shameer at adobe dot com.

    • By Ntewary - 6:53 AM on September 2, 2011  

      hi Dhall,

      could you elaborate on what issue you observe after uninstalling Presenter 7.0.6 and installing Presenter 7.0.7? The steps indicated in this blog are not required with Presenter 7.0.7; however, if your issue is the inability to accept the EULA even with 7.0.7, we may need to get into a conference call to isolate further. Let Shameer and/or me (ntewary at adobe dot com) know a convenient time slot for this.

  • By DJAY - 5:10 PM on September 26, 2011  


    • By Shameer Ayyappan - 4:17 PM on September 28, 2011  

      DJAY, could you elaborate on the issues you are facing? This blog post is related to the old version of Presenter. These workarounds are not required with the latest version of Presenter (Presenter 7.0.7- which is a free update for existing Presenter 7 users). Please confirm that you have the latest version.

  • By Pan - 10:15 AM on October 14, 2011  

    The Options 3 work for me, Thank for prepare the EULA file!

    Win7 SP1 (32bit), PowerPoint 2010 (32bit) and IE9
    Acrobat 9 Pro Extended (Presenter 7.0.6)

  • By Beth - 5:05 AM on November 10, 2011  

    Thank you so much, Option 3 worked for me!!

  • By Tissue - 3:46 AM on December 22, 2011  

    Unbelievable! The ‘new’ version of presenter (7.07) has a lot more problems than the earlier version. They ‘fixed’ some problems from the older version and gave us more problems…
    What’s the point in exchanging some few ‘bugs’ from an earlier version of the product and give you many more ‘bugs’ in a ‘new’ version of the same product…..
    They at the end just swap some old issues to some new issues…

    • By Shameer Ayyappan - 8:57 AM on December 22, 2011  

      Hi, please provide more details on he specific issues you are facing, and we might be able to help you address them.

  • By Tissue - 7:55 PM on December 31, 2011  

    I have presenter 7.0.6 and have had very few problems (?). However when I updated to presenter 7.0.7 (uninstalling the 7.06 version and installing the new7.07 version) I’ve been unable to make to program to work. I build the presentation and when I publish it just doesn’t work. I’ve tried everything but just doesn’t work. Now adobe try to blame other programs asking us to uninstall powerpoint, uinstall IE, uninstall this and that… in order to try to make their presenter 7.07 program work… Why don’t they fix their program before given it away?

  • By nirupamtewary - 3:54 PM on January 2, 2012  

    hi all – please note that the workaround posted in this post is NOT required for installing Adobe Presenter 7.0.7; Presenter 7.0.7 will install fine on systems with IE9. This work around is required for prior versions, viz. 7.0.6 or below only.

  • By Michael_hazard - 1:08 AM on January 12, 2012  

    Why not just supply users, like myself, who purchased the Acrobat Extended Pro bundle a working serial. Forcing paying customers to jump through hoops is pure crap.

    • By Shameer Ayyappan - 9:40 AM on January 16, 2012  

      Michael, Acrobat Extended Pro is a separate product from Presenter, and Presenter 7.0.7 was not designed as a free upgrade for Acrobat Extended Pro users (while I do know that there is a workaround being offered to activate Presenter in such a scenario).

  • By Wahed - 4:53 PM on June 20, 2012  

    “Repeat” does not work for Animation with settings until end of slide” and “until next click”

    please tell me

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