When recording a video using Adobe Presenter Video Creator, if you get an internal error or graphics driver error at the end of recording a video, opening a project, or publishing a project, it’s quite possible that the graphics driver for your computer/laptop is not up-to-date.
Follow these simple steps to check the graphics driver version and update it to the latest version:
- Verify if the driver is up-to-date – Device Manager > Display Adapters > right-click on the adapter > Properties > Driver tab. Check ‘Driver Date’. Ideally, the driver should not be older than a couple months.
- If you have an old driver, identify the make of the graphics card on your computer.
- Download and install the latest drivers from the corresponding vendor (for example, Intel, AMD, nVidia).
If you still get the error messages, please follow these steps to email us the diagnostic report.