Author Archive: dmorris

Meetings intermittently crash while screen sharing on an Intel-based Macintosh

(TechNote) When using Adobe Connect Professional 6 on an Intel-based Macintosh, the meeting room intermittently crashes when screen sharing.

External users can not access Connect Profesional when clustered with NLB

(TechNote) With an NLB cluster setup, you have tested it internally and it works but external users are not able to connect to Connect Professional. Or, in some cases, you may have the same issue with internal users.

Unable to connect to a meeting after upgrading from Breeze 4.x or 5.x to Connect 6

(TechNote) After upgrading from Breeze 4.x or 5.x to Connect 6, you find users are unable to connect to a meeting.

What is the resolution for the camera and voice pod?

(TechNote) What is the resolution for the camera and voice pod?

“Account Expired” message upon logging in to Connect Hosted

(TechNote) When a user logs in to Adobe’s Hosted Connect site, they receive an “Account Expired” message.

PDF is not supported in screen sharing

(TechNote) You would like to share PDF files in a meeting room by screen sharing. When you select Documents > Select from My Computer or Select from Content Library and search for PDF files, you don’t see the PDF files listed.

Clustering Adobe Connect Enterprise Server 6 or Breeze 5.x with software SSL causes random failure when entering meetings

(TechNote) After configuring Adobe Connect Enterprise 6 or Breeze 5.x for clustering with software SSL, you find that some users randomly connect to a meeting room by entering the room multiple times.

Login IDs cannot be created with a language other than English

(TechNote) Many Connect customers are international companies and, as such, they have Connect users that speak English, some that speak French and some that speak both.

There are two methods for creating new Connect login IDs using Connect Enterprise Manager: interactively, in the NewUser page, one login ID at a time and, in batch, using the CSV import feature. Neither method supports the setting of the user profile language property.

Status of support for Windows Office 2007 with Connect 6

(TechNote) As of February, 2007, Connect 6 does not officially support Windows Office 2007.

Status of support of Windows Vista for Connect 6

(TechNote) As of February, 2007, Connect 6 does not officially support Windows Vista.